O'Fallon >Beauty >
Spas >Spa WingHaven Medical Day Spa
2327 Technology Dr, O Fallon, MO | Directions 6336638.751217 -90.754154
Monday 9am - 6pm
Tuesday 9am - 9pm
Wednesday 9am - 9pm
Thursday 9am - 9pm
Friday 9am - 6pm
Saturday 8am - 5pm
Sunday 10am - 5pm
Neighborhoods: O Fallon
BEWARE! Spa Winghaven 'new ownership' not honoring gift cards sold!
When I lived in Lake St. Louis, I frequently visited Spa Winghaven;
however, was relocated to Chicago one and a half years ago and called
yesterday to schedule a service next week as I will be in town visiting
family and friends. The receptionist asked for my gift card number and
informed me that it expired. I expressed to her there was no expiration on
this card, she said she could not honor it. I requested to speak with the
manager; however, the manager would not be in until 4:00 pm (this was at
9:00 am). The receptionist took my name and number and said she would be
in at 4:00 and she would call me back. I never did received a call back.
I followed up and called Spa Winghaven again this morning at 9:00 am and
spoke with Andrea. Explained to her that I am in receipt of a $100 unused
gift card which was given to me for Christmas in 2011, my daughter has a
$150 unused gift card as well. Andrea statterrify expired. I said there is NO EXPIRATION on the cards. I explained it was not communicated of any expiration when the card was sold, there is NO EXPIRATION on the card itself, this was unlawful. Andrea, the manager, stated that the new owners took over the business in October as a new LLC and therefore did not
have to honor the gift cards. She further went on to explain that they are strict with NO EXCEPTIONS to this rule. She shared that she could put me through to the Director Kelly Spearman's voicemail, but she probably won't call you back. I went to the website and noticed Spa Winghaven recently posted that gift cards contain an expiration.
Stay clear of Spa Winghaven!
The staff were all very welcoming and helpful. I had a massage and facial and both were wonderful!
Talented people! – The hair stylist cut, colored and styled my hair beautifully! I was nervous because it was the first time in 25 years that I allowed it to be cut above my shoulders. I also had my nails done and the manicurist was very experienced and did a good job. They charge a little more than most salons, but it was worth it
Although my stylist and manicurist were very nice, a few employees seemed stuffy and left me wondering if they were making fun of my lack of experience with a full service spa. It is a pretty place, but I did not feel as relaxed as I thought I would.
Great hair department! – I've been to three hair stylist; they've all been very good with many years experience. They understand color cuts, looked at my facial shape and told me what I needed. I kind of felt like I was on that TV show What Not To Wear. They even told me about clothes.
A great place to visit! – Winghaven was great, I can't tell you much I enjoyed going there. We went for the half day service the facial made my skin feel great, the message was very relaxing, and the pedicure and manicure were wonderful!
Although I do wish they had more fresh flowers, as a few of them seemed a bit wilted, but that's a minor compliant.
Great customer service – I have to admit that I was shocked when I read the review of Spa Winghaven. It has always in the St. Louis area been my spa of choice, their professionalism, service, the ambiance and the unparralled staff. My husband has multiple myeloma and I insist that people ask for his Dr.'s permission to do anything. When anyone has cancer it is imperative that all safety precautions are taken, that fact that someone would not do this is much more appalling than the fact that they did. Living with this horrible disease for 3 years has taught me always to err on the side of caution. I personally am astounded that someone would complain about taking the extra step in assuring someone's safety. I think this was extremely unfair and I question someone's motive in this review. Spa Winghaven has to the best of my knowledge been referred to me by several of my friends and has never failed to always exceed my expectations. llw
Negative Review Removed.
Owner has contacted me and made it clear my business is not desired.
Editorial Review – Spa offers a selection of services including skin care, body treatments, massage therapy, waxing and spa escapes.
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