208 W 23rd St, New York, NY | Directions 1001140.744093 -73.996456
Tuesday To Thursday From 12:00 PM To 11:00 PM Friday To Saturday From 12:00 PM To 12:00 AM
Neighborhoods: Chelsea, Midtown
When RUB opened it identified itself as the city's Kansas City barbecue tribute, as Hill Country paid homage to Texas. In fact, RUB was always better and more interesting than anything in Kansas City, and catered to the hardcore barbecue geek more than any of its rivals. 100% wood fired where the others used gas fires to regulate heat, and creating specialty products, like burnt ends, pastrami, and duck that nobody else had, this is a special operation with a pitmaster, in Scotty Smith, that deserves to be ranked among the greats.
Never Again – First, let me say that I have NEVER felt compelled to right such a negative review in my life!!! I threw my order OUT when I got home!
This is the first and LAST time I will go this place. I WANT MY $34 back!
I Live in New Jersey, so, I took my order to go and
that's unfortunate because if I lived in the city I would have returned the food! The "Jumbo" wings were small wings that were too spicy and the chicken wasn't cooked. Today's special "beef ribs" was a blacken slab of beef fat!
The "Greens" and cornbread were ok.the meat? Awful and
disgusting! Next time I will continue down 23rd street and go to Dallas bbq....that's on my way to Penn Station!
Thanks for nothing!!!
Great BBQ – They call this an urban barbeque restaurant but I think that what you get here is Rich Home Down Southern BBQ Flavors. So delicious. Actually, I am not clear on what urban BBQ means but that’s what they call themselves. Either way, you get delicious BBQ food and you will want to come back with all your friends. Great place for some cornbread with barbecued ribs after a long day of work with an iced cold beer on a hot summer evening. If you prefer not to eat pork you can try their beef briskets, smoked turkey or their BBQ chicken wings. Absolutely tasty and messy. You don't have to be intimidated if you’re going on a first date though. Ladies, you can actually pull it off on a first date if you eat with a fork and knife. But if you prefer to enjoy getting your grub on with this kind of food, then you might want to save it for when you guys have let your guards down. Just saying.
Rub BBQ offers take out and catering.
Definitely Top 10 NYC BBQ – I must confess that I have never eaten at RUB and have only gotten their food to go so I cannot comment of the waitstaff as I have read it is pretty bad. The food however is really good. Their ribs are definitely Top 10 for NYC but their burnt ends, frito pie and bacon chunks are great as well. The secret surprise is they make really good burgers too...but only on Monday nights since burgers are not on the menu. Their burgers are some of the best I've ever had in the city...better than Shake Shack's. I make a point now on Mondays to think of RUB for take out.
AWFUL!,DISGUSTING AND GROSS – My experience at Rub was just AWFUL, that's because while sitting at the bar with my boyfriend waiting to be seated a HUGE WATERBUG LANDED ON HIS HEAD. We spoke with the hostess who apologize to us, but the Manager nor the Owner made an attempt to apologize to us for such and disgusting thing. I reported them to NYC DEPT OF HEALTH & HYGINE.
Wow!!! I don't know if I am coming back – Well I come to this place a lot, simply because I love Barebque and this place does it right. I usually come during the week on my lunch break and I have never had a problem. I deicied to try this place on the weekend, on a Saturday night a couple of weeks ago. Well the hostess set me and my guests in the front section. I waited for a while for the waitress to come over and get our drink orders, and it seemed as though it panied her to take the order. It seemed she was in a bad mood when I started asking her about the beers. I got very short answers and not the info I needed so I went with a soda. I think the only reason she got frustrated because I was asking questions about a beer I wanted, and it seemed like she was much more important than I. Well it took forever to get our drinks, and I almost got up to leave because it the length of the wait was absurd. Another thing that may have fueled my fire was that I watched her go where the drink place is, where you get the drinks, and I could hear her complaining about our table. When she came back to take our food order I didn't even ask questions about what might be good meal for three people. I felt like I was more of a bother than anything. Well we ordered our food and it came out pretty quickly considering the place wasn't that busy, but was getting there it seemed. The waitress never came over to refill our drinks. When I was observing to see where she might be, I couldn't find her. I had to get the boy that was clearing the tables to get our table more drinks. Finally she came back over when we were finished and asked how was everything, we all said fine and she didn't even ask if we wanted anything else, but said thank you and put the bill down. Of course I looked on the bill to see if there was any name on there, and there it was "Teri". I usually leave 20% or more but I left 10% and she was lucky she got that. I may never come back at dinner again. I have had better times and service at lunch, and it seems like the people want to be there as opposed to making you feel like a bother. I hope "Teri" one day will learn the value of customer service and being professional. Luckly I am not giving up on RUB, but now I know who I don't want waiting on me or my guests again.
Food is OK, Service is AWFUL – My husband and I loved the bar bq chicken wings and got them to go often during our first year in the neighborhood. We rarely ate in, so I really didn't experience the service. The few times we did eat in, we tried a few of the more popular entrees (duck, pulled pork etc). They were OK, but pricey.
Tonight I came by with my kid to eat in. What a mistake. The waitress ignored us (when we were clearly ready to order and I had informed the woman who seated us that we knew what we wanted). Once our food was ordered and dropped on our table by a different server (hmmm, put the hot food directly in front of the toddler? not the best move), our waitress came back for a quick, "everything ok?" while I was first biting into the food. Couldn't say otherwise!
The wings were the same as always, but my kid wouldn't eat the grilled cheese sandwich I had ordered for him, and I couldn't figure out why. Well, that's bec it was tasteless. It was dry (no butter I could detect in the bread) and the cheese had no taste whatsoever. I tried to catch the waitress and couldn't. Spoke to the person who seated us (manager? hostess? I was told she was a manager) and she assured me it was American cheese, buttered and she had had it and it was fine. It was NOT. I told her I would still pay for it (not that she offered to take it off bill or remake it right). I ordered a side of cornbread but by that time, my kid told me he wanted to go home and EAT. (Couldn't blame him!).
I tried to get waitress to bring us bill (my body language was pretty clear the whole time that we were ready to go). She made a point to not come by. I asked two people working nearbyif I could just go up and pay, but was told my server had to do it. I got frustrated at the delay (waitress had now spilled something on another table) and said so to the other waitress (standing there doing nothing). I explained that I used to LOVE this place, but this time there was no tip despite the fact that I usually tip 30% (especially when i am with a kid). I reminded her that "the customer is always right" and she let me have a mouthful of psycho babble about how the customer is NOT always right, its about the individual relationship between server and customer, blah blah blah. (I asked her where she got her MBA, but that was over her head)
Got the bill, naturally I paid for the grilled cheese, but I left no tip. I am still shocked that I would stiff someone, its unlike me.
When I left, I wanted to speak to owner, but they wanted my info, rather than give me his name/info. I had no intention of giving mine to these people, I don't need crazy crank calls (they were that type of people, not professional in the least).
So, if you want wretched service, go to RUB, sit at Terry or Andrea's table and drink 12 dollar martinis. If you want good barbecue, try Daisy Mae's.
Barbecue as an Art Form – RUB takes an almost fanatical approach to barbecue, smoking with straight hickory wood (rather than the usual gas-plus-token smoke approach) and cooking every batch by eye, rather than formula. The result shows up in the flavors and textures, which are a shame to ruin with sauce, although RUB's is a creditable Kansas City version. The room isn't much to look at, but you're not here for the decor. This is one of the best barbecue restaurants in America.
Great BBQ, Worst Service – Their service is very very bad. Start from waiting to be seated until pay the bill. We got our BBQ but we have to ask for our BBQ sauce. Food is quick but wait forever for ordering. Missing drink, missing order. Not even a rush hour.
Food is quite good. You can see real smoke ring. Recommend to-go, not eat-in.
some good BBQ – a good place to grab some BBQ. i personally like the pulled pork and i love the burnt ends. for sides, i usually get their potato salad, but i would pass on their hush puppies. it's sometimes pretty busy and they sometimes run out of their burnt ends, so i would call ahead to make sure they have them if that's what you are heading over for
Average Food; POOR Customer Service – Our group of 6 got to the restaurant around 8:30pm hoping for ribs.
The ribs, pastrami, duck, and burnt ends were all sold out.
Of course, we weren't notified until we had waited for a table and had been seated.
The food was ok. The pulled pork and beef brisket were ok; their original bbq sauce made the food certainly taste better. The bbq chicken was dry.
An hour into our meal, our group decided to order more food but the restaurant had failed to tell us that the ribs were now available. Although our waitress didn't come through in this one aspect, she was very friendly and vigilant with clean plates, napkins, and drinks. The price was decent. We ordered enough food for 6, sodas, and alcohol for everyone. The bill came out to ~$160.
We had a slight issue with the management; the female manager was quite rude when we brought up an issue with our bill. She finally conceded to our point and scoffed "fine" as she walked away. When we passed her on our way out, we tried to say "thank you " and "good bye" but she didn't even acknowledge us.
Based on the fact that they had poor customer service, we will try another bbq restaurant next time rather than give them our business again.
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