2727 Iowa St, Lawrence, KS | Directions 6604638.922715 -95.265846
The most frustrating experience I have ever had – I felt that the sears online/instore coordination was very disorganized as well. I put a TV on layaway online and they said the entire time that my payments were going to the store. The layaway payment amount I was initially quoted was $100 less than what I saw when I logged in so I was told to call the store and they could adjust this. The store didn't even know I existed; they told my to call online customer service. After going back and forth and with no one from their apparently non- existant IT departmant ever called me back, I decided to purchase sears gift cards on credit as I didnt budget for the extra $100 every two weeks. Then when I went in to make my third payment the system gave me a confirmation from Paypal that my payment was accepted. Then due to a glitch on the Sears side of things- my payment didn't go through and they sent me an email saying that my layaway was cancelled. I then called to find out when I would get my money back, they said I needed to call the store. I then called the store and they said they had know knowledge that I had paid anything. I then made multiple calls to Sears CS, the store AND Sears Corporate and no one knew where my money was. They finally-over a week later- fixed the online payment system and put my layaway back online. I spoke with a sears online rep that suggested I pay it off and then the store would for sure have my money and I could request a refund at that time, but then offered me a discount if I continued to buy the TV from Sears. Well no discount was EVER given on a $1300.00 TV, so I am returning it today when I should be going to pick it up, and If I don't recieve my check in the next week or so I am going to call the police and stay at Sears until I recieve my money. I am not above fileing suit at this point because this has been the worst mishandling of a paying customer that I have ever experienced.
HORRIBLE SERVICE ALL AROUND.....ESPECIALLY FROM MANAGEMENT – CAUTION CAUTION CAUTION.........THIS STORE IS HORRIBLY RAN. ASSOCIATES DO NOT HAVE ADEQUATE TRAINING, ARE EXTREMELY RUDE, AND GENERAL MANAGER IS INCOMPETENT. MY APPLIANCE WAS UNDER THERE SO CALLED EXTENDED WARRANTY PLAN THAT I PURCHASED AND HAS BEEN A TOTAL MESS FOR OVER 2 MONTHS. THEY NEVER EVEN SENT IT TO BE SERVICED AND THEN REFUSED TO ARRANGE ME ANY TYPE OF HELP WITH A NEW ONE. LIES, LIES, LIES!!!!!!! EVERYONE PASSES THE BLAME, AND THE WHOLE CITY THINKS THIS WAY ABOUT THIS PARTICULAR STORE!!!! MANAGER IS CONDESENDING, RUDE, AND NEVER EVEN APOLOGIZED FOR HIS STORE AND THERE MISTAKES. EVEN THE EMPLOYEE THAT WAS TRYING TO HELP ME SAID I AM NOT THE FIRST ONE WHO HE HAS SEEN HAVE MAJOR PROBLEMS!!!!! STEVE THE MANAGER NEEDS TO RETIRE!!!!!!!!!!! DON'T GO HERE UNLESS YOU HAVE TO!!!!!!!!!!
Value-minded shoppers flock to this all-American department store for everything from sheets to new tires. – In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.
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