Doctors >Lite Touch
40 Exchange Pl, New York, NY | Directions 1000540.705979 -74.010221
Neighborhoods: Downtown, Financial District, Financial District (Wall Street)
Robbed Blind – I've been gettin tattoo removal from lite touch since summer 2005. The lady who signed me (Lisa Scala) up was definitly a con artist but most ppl are these days so I paid it no mind. She flirted wit my boyfriend shamelessly obviously because he was the one paying. We paid close to 3 grand upfront an until now i had little to no problems. The technicians were very unfriendly an uninformative and I never saw the con artist women who signed me up in the office again. Being that I have to wait 6 to 8 weeks in between sessions some time has passed since I've visited the b'dway office. I called yesterday to schedule my appt, no answer. I called today still no answer and the voice message doesnt say anything out of the norm. I decided to check the website and thats how I found out their no longer in buisness. Theres a number to call and when I called the number the lady was rude and simply let me know they have nothing to do with lite touch but if I want to pay for more tattoo removal then they would help me. They claim to not have my file and they dont have any further information. I'm taking lite touch to small claims court and hopefully I'll get my money back. They burned me so bad I dont ever want laser tattoo removal again from any where. I'm going to try wrecking balm.
LITE TOUCH= BUNCH OF CROOKS – LIte touch laser has scammed dozens of people! they have literally disappeared. Search on yelp you are not alone. ACTION MUST BE TAKEN. I lost over $5000
shame on them!
Avoid Joanni – I have always gone to the 45th Street office but it seems from the great reviews that the Exchange place office is a lot more professional and pleasant. My usual technician was out so I had to see a woman named Joanni. She was extremely rude, curt, and unprofessional. She burned my skin so badly I had to take a cab to Jersey not to mention she didn't even complete the treatment properly. So it does matter who does your treatment as I've had to learn the hard way.
Lite Touch – I went for a consult, and I had a consult with Dr. Klapper, He was really arrogant and cocky. I would never have surgery with him!
Okay Value, Horrible,Unprofessional Service at the 45th St Location – The woman who scheduled my appt was extremely helpful and informative so I went ahead and scheduled my appointment at the location on 45th Street. I was shuffled in and was escorted in for my consultation with a woman who was so unprofessional and tactless, I dont remember her name but she had long black hair. When I asked about different packages or what they had to offer, she gave me dirty looks and treated me not like a customer but someone who was annoying her. I had never had laser hair removal before and wanted to know what it was going to be like, I didnt really get much information as far as that either. After I had my consult, I waited an additional 35 or so minutes until I was seen. My technician spoke maybe two words to me, explained NOTHING and with that she handed me a sheet of what to do afterwards and precautions, I asked several times for someone to go through it with me and I received nothing. I will NEVER go back here again. Its too bad because the woman who helped me on the phone at the 40 Exchange Location number was very nice, but the lack of customer service and professionalism held at 45th St ruined it for me. Even the way the staff walked around the office and interacted with one another, going out for smoke breaks, yelling down the halls, I felt like I was in a gymnasium rather than an office where I was going to have a procedure. They should really get someone in there to clean this place up if they want to get any new business~
I left SOOO happy! – Today was my third treatment (laser hair removal) in Lite Touch (45th Street) and my technician was Audra. I was coming there a little disappointed after the first two treatments since my previous technicians did not give me the customer service I expected (barely spoke, rushed through the procedure, did not even try to make me feel comfortable and I felt like a burden rather than a welcomed customer) - though I was HAPPY with the RESULTS, I MUST say (I did not have to shave for several weeks and then only little hair started growing which is fine since I just started the whole treatment). BUT AUDRA was quite the contrary. She welcomed me with a smile, talked to me through the whole procedure and I felt at ease with her. I did not have to stop her once during my brazilian nor my armpits (which did not happen before because I was feeling pain). She also offered me an ice-pack to ease the pain and applied calming cream when she was done. I was just one happy customer with her. I can definitely recommend Lite Touch, after years of shaving and waxing my thick hair I cannot wait to finally get rid of it. And yes, my future appointments will be with Audra.
Dr.Klapper is pretty famous. I had no idea – First off... I am a nurse in the operating room at NYU and even years after he left Dr.Andrew Klapper is still a legend here. He was considered one of the best hands to come through that program in decades. I have seen him operate firsthand and it's pretty amazing. I saw the advertisement in the paper went in to see what it was all about and nearly fell off the exam table when he walked in. Unlike every great surgeon in the city who is full of himself Dr.K is a humble down to earth guy who consistently does amazing work. Now about my surgery: It was a professional and well executed experience. I met his assistant Audrey who was amazing and his office manager Debbi who is the best and was walked through every step of the procedure with my hand held. I had liposuction of my abdomen and flanks and I have to ask you how many doctors are cool enough to talk to me in terms of too much "Ben and Jerry's" here and there? I just love that guy. My surgery was performed with sedation and full monitoring and as an OR nurse my threshold for levels of safety is very high. I went to see two other doctors in the city one a dermatologist and one who I found out only when I met him was a gynecologist(with an attitude I might say... I would avoid Neil Goodman at all cost---this doctor actually thinks he is the best at what he does and haas no problem telling you that. In my experience when a doctor has to tell you that they are usually far from it) both offered me liposuction without an IV and off a monitor... NO WAY!!! Anyway I am rambling... back to my surgery. I had standard liposuction... Dr.Klapper if you can believe it tallked me out of the Cool Lipo Laser and told me to save my money! When does a doc do that? He kept me in recovery until I peed indicating it was safe to go home. He called me that night to see how I was. His staff called me that night. His anesthesiologist called me!!! can you believe the caring? I had no bruising... I look amazing... I highly recommend
Happy client – I use to feel like everybody was paying attention to my excess hair. I think its worth it to have a consultation, you'll at least know that you're not alone with your hair problems. I was greeted with hospitality and treated in a professional manner, by my technician. I had my back done by Angela and i felt absolutely confortable and i'm very happy with the result and the headache of shaving is gone. I'm gonna enjoy each visit, thinking about the result. I look Amazing!!
The best technician!!!! – i have been all over, where lite touch have offices, but the one in East side, Madison at 45th St. from my experience is the best office! From reception, the manager-Theresa-, the technician-Angela-, everything is so confortable and profesional. Is very hard to find a good and knowledgeable technician, and in the same time concerned about my goals too. i saw a lot of tech. and treated by them, but never satisfied!!! But with Angela now, is giving my confidence back and I'm happy with my results and ready for the summer. I'm indian and so my hair...and I want to thank u lite touch and the -BEST! -crew from East side-Theresa, Angela-for the effort you put in your job to make people happy. I feel like a new girl now!
THE BEST LAZER TECHNICIANS IN THE CITY !!!!!!! – LITE TOUCH LAZER HAS THE MOST AMAZING STAFF IN THE CITY , I HAVE BEEN THE BEST CLIENT FOR OVER 3 YEARS , THEY ARE MY FAMILY!!! ABIGAIL IS MY TECHNICIAN SHE IS THE GREAT AND OF COURSE SHE IS BEAUTIFUL LOL SMILE ABI ...ASHLEY, ALINA LISA AUDRA JUST TO NAME A FEW THEY ARE THE BEST CREW EVER !!!
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