Queens >General Merchandise Stores > Living Well Furniture
11612 Jamaica Ave, Jamaica, NY | Directions 1141840.699095 -73.832819
Neighborhoods: Richmond Hill
My fiancée and I saw a twin with a futon bed that we really thought would be a great fit for our son. The salesman agreed to the price of $527 for the twin bed frame w/ futon, futon mattress and two bottom drawers. My fiancée left a deposit of $327. Approximately an hour later, the salesman calls my fiancée and tells him that he made a mistake with the price and that the price he gave us did not include the 2 bottoms drawers. He said if we wanted the drawers that it would be $190 extra! Similarly, he mentioned that he forgot to charge us a freight fee (since the warehouse is in NJ), a delivery, and assembly fee. The salesman, mentioned he would overlook those fees if we just paid the extra amount for the drawers. My husband and I decided that $717 was far more than we could afford for just a bed frame. I was honest with the salesman and said that I would shop around and that I would let him know about my decision within a day or two. At no point did he mention that there was a no refund policy and no exchange policy. I commented to my mother about what had happened and she decided to shop at a different location and saw the exact bed frame with the futon mattress, 2 drawers, tax, delivery, and assembly for $460! Yes, a $257 difference, which for us would be more than enough to purchase him the $199 dresser we saw in Ikea. Realizing that it was a substantial difference, my mother purchased it and surprised me with it, claiming that it would be her gift to my son. I returned to Living Well Furniture and the salesman was understanding about everything, but then the boss, not owner, of the store stepped in and said that he was not willing to give me a refund. That he would be able to negotiate a price and lower it. I mentioned that since the mistake was made by the salesman, that I should be granted our $327. I find it interesting how they were not willing to lower the price at all during out phone conversation but when I told them that my mother had purchased the bed for my son, only then were they willing to negotiate. Realizing that they did have a policy in place about refunds, I feel that the deal fell through due to the discrepancies in the price given at the time of deposit and during the phone conversation. The refund should have been honored since we were at no fault. It's incredible how insensitive Fred (the man who stepped in) was and how quickly he dismissed my feeling even though the fault lied under his sales man. The worst part is that I've purchased items at the store across the street, which is also owned by them. Fred made me feel like my business and concerns were not valued. This is by far the worst customer service I've received. Fred would much rather have secured $327 than secure a client with future purchases. It demonstrates the type of salesmen they are. I will NEVER return to the store or recommend it, EVER! Worst experience ever!!
Absolute Scumbags – Showed up unannounced with the furniture. No phone call, date or time of delivery was ever scheduled. To top that, the geniuses brought the wrong stuff. Talk to store owner and the slob was completely unapologetic. DO NOT do business with these people.
treacherous thief! – they delivery the wrong furniture, and they picked up, from my home, later the tallfat guy
Wilfredo told me the furniture was not in the stock,i went to the store pand ask for my refund and/ no money back, !!is not my fault of mine you sale items you no have , you are and you nasty staff 9 peoples,scream a try to puch mi , ,is my money and you are thief!
THE WORST PLACE TO SHOP – I WAS ASK TO WRITE MY NAME AND ADDRESS AND SIGN AT THE SIDE OF MY INVOICE OF PURCHASE, TRUSTING THE SALES PERSONS A TALLFAT GUY AND SHORT FAT GUY WHO CROWDED ME, I WAS ASK TO SIGN AT THE SIDE OF THE INVOICE. THIS I DID THEN HE TALL FAT GUY STOOD BEHIND THE COUNTER AND FILL OUT THE PRICE WHICH HE TOLD ME. AND STARTED STAMPING FOUR DIFFERENT STAMPS. BECAUSE I WAS TRUSTING AND LISTENING TO THE FAT SHORT GUY (THE OWNER). I DID NOT READ MY INVOICE. I PAID WENT HOME AND WAS SHOCK ! ABSOLUTELY NO REFUND NO EXCHANGE - ALL SALE ARE FINAL- FINAL SALE , NOT RESPONSIBLE FOR DELAYS ON DELIVERY ETC. I IMMEDIATELY CALLED FOR A REFUND .I WAS TOLD I CANNOT CHANGE MY MIND ALL SALES ARE FINAL. 1 WEEK SINCE THEY TOLD ME MY FURNITURE WAS NOT IN STOCK. I WENT TO THE STORE AND ASK FOR A REFUND AGAIN AND NO FAULT OF MINE I WAS TOLD I NEED TO PAY CANCELLATION OF 20% FOR FURNITURE THEY WERE UNABLE TO DELIVER BECAUSE IT WAS COMING IN 3 MONTHS. I CANNOT HAVE A REFUND!!! THEY STAFF AND OWNER WAS SO NASTY AND THEY BOTH SCREAM AT MY FACE AND SHOUT AT ME .THREATENING TO ME. AFTER 25 TRIPS TO THE STORE IN 5 MTHS I RECEIVE A DIFFERENT QUALITY OF FURNITURE VENEER INSTEAD OF MARBLE AS I WAS TOLD AT THE TIME OF PURCHASE.
BUYERS BE CAREFUL !!! DO NOT SIGN THE INVOICE BEFORE SEEING THE TOTAL AND STAMPS!!!!
DEPOSIT ON WHAT YOU COULD AFFORD TO LOOSE!!! PAY THE BALANCE AT HOME ON DELIVERY.!
SHOP AROUND COMPARE PRICES!!! THERE ARE FURNITURE STORE CLOSE BY WITH GREAT PRICE!!! READ LISTEN AND BE CAREFUL!!! WISDOM IS PRICELESS
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