6137 N Scottsdale Rd #101, Scottsdale, AZ | Directions 8525033.526810 -111.924622
Neighborhoods: South Scottsdale
What happened?! An awful experience – I had heard good things about this boutique. I went and paid for my bridesmaid dress and then 11/2 weeks later they send me an email saying they are closing and to no longer contact them. We had already paid for the dress in full and they didn't even call me to tell me, nor did they refund me the money. I am completely disappointed and regret ever going in there. They must have known they were going out of business when I was ordering my dress. I can understand how it must be difficult to go out of business but it is wrong to take advantage of people. I have no way of contacting them and now know that they lied to me and took my money. The way they treated my situation was horrible. I would rate them a - 1,000,000,000
Best Boutique ever! – They were so incredibly amazing! I am planning my wedding from India where my fiance and I were relocated here. After a number of terrible experiences with bridal boutiques twirl was beyond belief. They were quick to respond, eager to help, absolutely wonderful. Keri is incredible!!!!
I can't say enough good things!
AMAZING EXPERIENCE! – All I can say is WOW! I got everything for my wedding at Twirl - my Jenny Yoo bridal dress (which by the way is to die for and only cost around $1000), my bridesmaids dresses, and all of our tuxedos. We had the most amazing experience with Twirl. I wish I could remember the girl's name who helped us, but I felt like she (and everyone else there) did so much for me. My sales person was so amazing at helping me make everyone coordinate. I couldn't be happier and will be sending everyone I know to Twirl! I visited every bridal shop around the Phoenix area, and absolutely nothing compares to the customer service I experienced here.
SO AMAZING! – I hope every girl getting married goes to check this place out - I got the cutest bridesmaids dresses at Twirl and they were only $188. I couldn't even find one I liked at David's for that. And they're so adorable! The owners and other girls at Twirl were so helpful to me and to all of my bridesmaids. I really felt like they cared. I have to say I was shocked at a couple of the reviews I read on here that the customer service was lacking. That wasn't my experience. We're so happy with the dresses and with the service, my fiance and I are going in next week to pick out tuxedos from Twirl as well.
Very Very bad customer service – all 7 of my bridesmaids came in to Twirl to be measured by the "professional" twirl girls for their bridesmaid dresses. A bride who is getting married the week after me and who ordered the very same bridesmaid dress for her bridesmaids called me to say that all of her dresses came in a size too small on all 5 of her girls. When I called Twirl to change the dress sizes 2 months before they were supposed to arrive, Twirl stated that the order had already been processed and not to worry about the small dress sizes. Well low and behold the dresses came in and all 7 yes all 7 were a size and a half too small. Rather than taking responsibility for mis measuring all of the girls the manager stated "the measurements don't lie". The manager this time decided to re measure the girls and found that all of them had a different measurements from the ones that were taken back in December!! Basically what she said was that ALL of the bridesmaids had put on weight in 6 months!!! Absolutely crazy! The manager of this store needs to get a clue and learn how to provide customer service and ALSO learn how to fess up when a mistake has been made. Twil refused to pay for any of the alterations. ALL in ALL 12 bridesmaids were measured incorrectly! These employees need to go back to school to learn how to measure appropriately!!!!! I wouldn't even give this company one star!! This company only cares about the bottom line and that does not involve caring about their customers!
Could be great... – I have been working with the ladies of Twirl for a good friends wedding. I agree with several of the reviews that this is a great little boutique that has a lot to offer. It is unfortunate that the customer service is lacking and the organization that should exist within a business is not there in the least. Such an amazing little boutique I really hope they can get it together and provide the service they are selling. I would recommend this boutique to anyone in the market with warning that the customer service is lacking so do not expect much from this adorable little place on the outside. Be sure to follow the process of purchasing for your bridal party because their lack of organization could possibly ruin your special day. The owner takes some warming up to but I hope that with some constructive criticism she will work on her manner. I truly feel she means well and hope that she is working toward making Twirl the place it really could and should be.
LOVE these girls!! – I love this store! There was so much to choose from, and the owners and staff were extremely helpful. I felt like they took a personal interest in my wedding, and went out of their way to help all of my bridesmaids who live all over the country. The personal touches were unlike any other store I've been in. I will send everyone I know here when they get marrried!
I do NOT think so! – The woman running this branch of the company really have no idea what it is to own a business. The boutique itself has everything a bridesmaid would want and need for the day of the wedding. And the selection was amazing. HOWEVER, the detail that sets a business apart is their costumer service. I ordered a larger sized dress to have it altered after purchase so that it could fit me perfectly. Well this was according to their measurement "expertise." After getting the dress, I tried it on only to find that it was too small... and there is no way I gained weight in the area where it was tight! Also, they tried to asses late charges to my fellow bridesmaid who failed to pay her second payment. Too bad they had not called her tell her the dress had arrived. And this is beyond the blatant rudeness they provided that caused ANOTHER bridesmaid to simply hang up on them.
If you want a dress that might fit, rude girls that just want your credit card number, and a charge to even get the dress shipped to the store, then by all means do business with Twirl in Scottsdale. These girls do not have a clue what it means to own a boutique. The idea of "made to order" does NOT apply.
Best place to find bridesmaids' dresses in AZ – Twirl made selecting and ordering bridesmaids' dresses the easiest and most pleasant part of planning my wedding. They did not bat an eyelash when they heard about the tight timeframe I was on, worked with my bridesmaids (who were both located out of town) to get their "rush" orders in as quickly as possible, and responded almost immediately to every email I sent. They could not have been more helpful. Most importantly, the dresses looked absolutely fabulous! I'd recommend Twirl enthusiastically to every bride-to-be!
Vendor Recommendation – I want to start off by saying that I work in the wedding industry in AZ. I have worked with many local vendors from florists to ministers to bridal salons. Twirl Boutique is an amazing store. The "Twirl Girls" are very sweet and very professional. Their attention to detail rivals that of a full-fledged wedding planner! From the minute a bride walks in to her appointment, she is taken care of and is provided one-on-one service. Twirl carries high-quality designers that can't be found anywhere else in the state. They have a great selection and beautiful dresses! Every bride that I have worked with who has used Twirl has had nothing but good things to say about every consultant there. These girls are gems!!
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