7431 Ridge Rd, Cleveland, OH | Directions 4412941.363336 -81.733571
Rather have a root canal – Service was BAD!!! No greeting at door, Couldn't get the woman to understand we wanted 2 Cokes - actually took 3 requests to get 2 pops, the salsa was ICE COLD, 2 tables that came in after us got served first, after telling the waitress we were leaving the dinners magically appeared in 30 seconds, when the food did arrive my order was wrong, and my friends' steak was so tough she couldn't cut it, LITERALLY, COULD NOT CUT IT... Then we got chased into the parking lot by some bar GORILLA THREATENING TO CALL THE POLICE ON US for walking out - evitently the 5.50 he said we owed was enough to have this JERK shouting in the parking lot and trying to dial his cell phone....NEVER HAD SUCH A BAD EXPERIENCE - do yourself a favor avoid this place
Worst service ever!!!!! – If you want good service don't go to this restaurant. My boyfriend and I visited this restaurant last night at around 8:00. There were only a few people in there and we sta down and ordered drinks. The server was a man and his name was Adrian. We ordered our food and he had came over a little while later and told us the kitchen was backed up and our food was taking longer than usual. We told him not to worry about it and didn't mind at first. Then another couple had walked in and they had a different server. While we sat there and drank our drinks for well over an hour the couple that had walked in after us had ordered, gotten their food, and had left. We were still sitting there and hadn't even gotten our food yet. The server had not been over for a while so I asked the girl server who had waited on the table that had walked in after us and already left if I could speak to a manager and she came over and said sorry the manager said the kitchens backed up tonight. We were so angry we paid for our drinks and left after sitting there for almost 2 hours. I don't know what kind of buisness they are running here. I had been in there before and it was never like this. We will not be returning here and I will be getting in touch with the owner's to let them know about this.
If you want a good experience go to the other Luchitas, stay away from this one – Last night my wife and I went to this restaurant for dinner. We had gone to the Shaker Square location many times and had a great experience, so we were hoping fot the same at this location. First, our drink order took a long time to make, and the bar was not very busy. Next, our server disappeared for long periods of time. After she took our order, she did not come back for a long time. We finished our first drinks, she did not inquire as to whether we wanted more. Another server filled our water glasses, and gave us nachos as we waited. When our server reappeared, she told my wife that her fish order was taking longer, and would be ready soon. When our order finally arrived, my wife's was wrong and poorly prepared. Mine was cold and tortillas were soggy -- I think it was waiting for my wife's order. We told our server about this and she argued about it, then offered to recook my wife's entree. We did not have another hour to wait. We overheard the group at the next table. Their order was incorrect as well, but were offered a round of drinks. When our check arrived, it included my wife's inccorrect meal. We finally were able to get it adjusted. Needless to say, we won't be back and advise others to stay away.
Kid Friendly, Clean, Great Homemade Style Food – I ate at Luchita's for the first time a couple of weeks ago. The service was great and the server was really nice to my 2 year old. She even brought him some tomato sauce for him to dip his chips in.(he ate it like soup) The food was great and had a homemade type of taste that you only get at grandmas house. I can't wait to go back and eat!! I don't know why they only got a 7. The place was clean and everyone was friendly and the staff was very attentive!!
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