25373 Cedar Rd, Cleveland, OH | Directions 4412441.501310 -81.501289
futurejc – The best experience of my life. Found the perfect dress on the first day. And found the best consultant! If you go,ask for Heather! Luv her!
Princess Dress!! – I had a great experience and found the best dress for a princess bride you could find. Claire was my consultant and very kind and helpful. I am a size 2 so all the sample dresses were HUGE on me but the dress i intended on trying on was there in a size 8 in the spring 2011 collection. So once she clipped it back it fit pretty good. It has so many jewels and sparkling tulle. It has a train but im cutting it off. And its a very scalloped sweetheart. It looked so gorgeous i had to have it. i was so happy to finally find my dress thankyou to demetrios bride. It is a very nice store. cant wait to get my dress back!!
Excellent Experience!!! – I went in to Brides By Demetrios in Legacy Village with a photo of a gown I found in a magazine. I tried the dress on and it was perfect!!! I also tried on others for the fun and experience of the whole thing. I bought my dress in June and Emily the store manager told me that the timeline will be close for my wedding date in Vegas in November, but she promised me that my dress would be in, altered and ready to be on the plane with me just in time for my wedding...and she kept her promise!!! The dress came in the first week of October, with plenty of time for a few alteration sessions. Emily and the staff at Demetrios were excellent!! I would recommend them to everyone who is looking for the perfect gown for the perfect day! My mom and I had a very pleasant experience at Demetrios the few times we were there. My dress was very beautfiul and I looked awesome - the pictures say it all!! Thanks Demetrios and it's staff for making my wedding in Las Vegas, Nevada the most perfect wedding ever!!!!
Great Unparalleld Experience! – I had looked at small boutiques in Rocky River, Fairview Park, and larger stores like Catans and David's Bridal. In my search for the perfect dress, I found Demertio's was in a league of its own.
1. It is spacious, very open, with tall ceilings, and roomy (I get claustrophobic especially doing something so nervewracking as wedding dress shopping) Usually there are a lot of people at once and Demetrio's has huge windows that let in light and you don't feel like you are suffocating.
2. The women who work here were very professional and kind. David's bridal they all have attitudes, and some small boutiques they were too busy, or had an "air" The staff at Demetrios were so helpful and always asked if I needed something.
I would recommend this place above over everything.
Perfect dress – At Brides by Demetrios, I was treated with professional and personal attention. I tried on a good 25+ dresses and Emily, the consultant was patient and knowledgeable about the fabrics, styles, etc. When my dress came in, it was exactly as I expected even with the alterations and change in neckline. I felt beautiful and confident in my dress and my wedding was perfect because of it. Thanks Demetrios.
Best Selection & Service! – I have purchased "2 " Mother of the Bride/Groom dresses from Brides By Demetrios in the last 2 years and have found it to be the only place in Cleveland that the staff would treat me as if I was the only person in the store! After telling the Consultant what I was looking for, she brought me only dresses that fit my needs. At 60+ years old, she was able to zero in on what looked the best without me trying on too many dresses and making the selection process more difficult. Both times, I chose from one of the first 3 she brought me. She made (what sometimes feels like a dreaded process) a very pleasant one. The dresses were ordered and arrived on time. I had been to other bridal stores in the area and found the staff to be pushy and in a hurry to sell you anything. The staff at Brides by Demetrios cared that I looked my best! I recommend Brides By Demetrios to everyone! Brides, Mother of the Bride/Groom, flower girls, 1st Communion dresses etc. They have what you need! I have many friends that have been pleased and always let me know how professional the staff treated them and that they send their friends to Brides By Demetrios too! You won't be disappointed either!
Terrible customer service, do not stand behind their product – This business truly deserves ZERO stars. I purchased a dress at this location. I was told that the dress was only tried on once or twice. I inquired as to whether or not the dress had any damage, and was told that the only imperfections were the dirt stains along the hem and the bust line of the dress. Prior to making the purchase, I even had the seamstress at the store take a look at the dress. She too assured me there were no damages, and that I would only have to take the dress in since it was a larger size.
I took the dress in for alterations since my wedding is 2 months away Upon examining the dress closely, my seamstress found holes all along the back and sides of the dress. The holes are in the very top layer of the tulle, and while some holes will disappear when the dress is taken in, others would require complicated repairs – if they can be repaired at all.
I’m faced with hundreds upon hundreds of dollars worth of additional repairs even though I was assured by the staff at Demetrios that the dress had no such damages. A seamstress at Demetrios was staring right at the back of the dress and must have seen the damage, and said absolutely nothing.
I call the location at Legacy Village and was basically told, “Sorry, your case is closed, once you’re out the door, it’s your problem”. I’ve now been waiting for a call back from the district manager for over a week. I also e-mailed their corporate, and received no response from them either. I don’t even know if my dress can be fixed and there are not many options for other dresses when my wedding is just 2 months away.
I should have trusted the negative reviews for this location that are all over the internet - they have terrible customer service, poor alterations, and apparently do not stand behind the dresses they sell.
What a nightmare! – Demetrios is an absolute nightmare! They seemed all friendly until the dress was ordered.Then it was all down hill from there.My sister found the gown of her dreams. Once it arrived the hell began. This was the time I started going with her and my Mom each time.She had an appointment for alterations.We arrived and kept getting pushed aside for others that hadn't yet ordered or paid. Then the alterations lady came in and kept telling her how she wanted the dress to fit and wouldn't listen to my sister. After many, many visits and rude employees later she went for her final fitting.There were still lots of problems with the dress.It was designed to be a mermaid style gown and didn't look anything like she wanted.After arguing with the alterations ladies about how she wanted her dress and telling them that it had to be perfect,she was having my mom pick it up on her way to PA for the wedding. My mom picked up the dress on the Monday before the wedding.When she arrived in PA my sister put it on and not only did it STILL not fit, there were beads falling off of it, and unattached pieces as if it was never finished.My mom called the shop and they actually wanted her to mail them the dress and have it "fixed" and resent out. They couldn't take a chance with not having it in time, so 4 days before the wedding my sister and Mom had to search for a new dress and find a way to get emergency alterations on the new dress.My mom would call Demetrio's daily and talk to managers and even spoke to someone at the headquarters. All along they made my sister feel at fault. They never once apologized or offered to give money back.They just told them that once the dress is taken out for the final time it's out of their hands. Currently my mom is in the process of getting a lawyer to press charges. Do me a favor.Save yourself lots of stress and for the sake of not ruining your wedding day, DO NOT BUY ANYTHING OR EVEN LOOK AT DEMETRIOS. They will just cause you emotional distress!
Horribly unprofessional staff! – This shop poses as a high end shop that one would think would provide superior customer service, and quality of workmanship for alterations. This couldn't be farther from the truth in the case of this store. Employees have no knowledge of proper measurements or order taking. Entire staff was completely unprofessional and difficult to work with. Alterations process was awful. It seems that the time line of the staff comes first, and the customer second. A Bride and her Bridal party should enjoy this process, and that seems to not happen here (one can overhear many unhappy customers through the dressing room and fitting areas). A true measure of a business is shown when a mistake is made. Things happen, but when the staff remains rude after their own mistake, they will loose business over and over again. They have certainly lost any future business form myself or anyone that I know!
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