Austin >Heating & Air Conditioning > Mc Cullough Heating & Air
2620 Buell Ave, Austin, TX | Directions 7875730.364690 -97.731809
Neighborhoods: North Shoal Creek, South Congress
I had to replace two HVAC systems in a 15+ year old home I had recently moved into and McCullough came recommended by my new neighbors. David walked and talked me through a very comprehensive and thorough breakdown of the systems as they were and how they could be improved. He made sure to tell me exactly how the old units could be removed and new ones installed and exactly every single item of work that needed to be done to make sure I had a smooth, quiet running energy efficient system and nothing that I DIDNT need. David is truly "on top of it" with lots of experience as I came to learn from our excellent interaction in person and via email with rapid responses to any and all questions I had. I called a couple other companies for consultations and when I met with them, said nothing about all the information I had gleaned from David, just to see what info they could tell me and what they would try to sell me, etc. I got exactly what I expected and knew to go with McCullough.
Scheduling was mostly quick and easy as it was in March and not in the peak busy time, which also afforded me the cities extra winter rebates, with only a few minor "hiccups" in communication. In fact, the only reason I wouldn't give McCullough 5 stars here would be just those few minor bits of confusion and lags in communication. Nothing a simple quick email or even automated email couldn't fix just to be kept in the loop. As my schedule changes a bunch, this is the only reason there was this minor issue. Again, very minor but truly the only issue I had in an otherwise flawless professional job all around by the entire staff.
The crew arrived on time, ready to go, and knocked the job out ahead of their estimated time leaving the house perfectly clean and even walked me through the NEST thermostat basics before they left.
One note; the Attic doors/access (upstairs and downstairs attics) had to be either slightly altered or expanded to remove the old systems and install new ones.
David took time to measure and show me exactly how it could be done during the initial meeting. The other two recommended companies did not. The leader of their all in-house/company work crew made sure that I was happy with the way they would expand and then trim up the access hatches before doing any work at all.
Details like that are important to people, maybe not to an A/C mechanic but to a home owner that's paying the bill, this attention to care and detail shows pride in workmanship and respect for the homeowners property, to something as something as simple as an attic door.
Everything else went off without a hitch as expected. And the 2nd day the other crew came to do the weatherization work and test it.
The system is so quiet compared to how it used to be with smaller more efficient units, it was nothing short of "wow" to me as I could barely even hear it running.
Very very pleased with the promise of an efficient energy saving DESIGNED HVAC system. As David explained, it's not just about throwing a new unit in and turning it on, it's about the entire system and making sure it is tuned to work best for the home space. I'm convinced. I highly recommend McCullough. To the staff and crew, thank you for your care and attention to detail, keep up the great work.
Service was fast and efficient. They found the problem and fixed it and explained what had happened so I could understand. I have had them out twice in the last two years and will call them again if I have a problem. If you have a problem, give them a call.
McCullough replaced an air conditioner in my house and did extensive insulation work. They were great!
They helped me pick the right system for my needs. They were 100% reliable on the entire project. They communicated everything I needed to know. David Renault is one of the best people I have ever had the pleasure of doing business with.
I will go back to them for any service I need in the future.
The technician, Dan, was very informative, professional, and friendly. Great job.
Very professional – McCullough offers very prompt service, and they didn’t try to over sell me or try to ask for more than what they needed to. They were very professional when I asked them to come out for AC repairs, and had our AC up and running in no time at all. They did an excellent job of educating me and they cared about making sure everything was in tip-top shape before they left.
Really Fast Quote – They were really fast at getting me a quote on our AC system, and the guys that came out to do it operated in a professional manner. The whole process was very fast, and they did a good job.
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