210 West 55th Street, New York, NY | Directions 1001940.76429 -73.9815
Neighborhoods: Midtown, Clinton
Not as bad as I thought... – I started to read the reviews after I booked my room, I braced myself for bad service and crappy rooms, but you know what, it wasn't that bad. I do have to say, do not get the small room with the single, full-size bed. That room is way too small. I ended up upgrading to a room with a king-size bed, and it was much better. The beds are very comfortable, and I really did find all the hotel staff to be very helpful. The only exception was the bar staff, including the DJ, at the penthouse bar. They were a bit pretentious, but then again it is NYC in a hotel bar where everyone wants to be cool, so I didn't expect much out of them anyway.
You can't expect much from a NY hotel. They are all going to be small unless you pay for a suite.
Horrendous Service – I made a reservation for thirty people at Ava Penthouse Lounge. When my party arrived, however, we were informed that there was not room for everyone. Indeed, we were allocated a table for seven people.
When we explained the situation to the doorman and lounge manager, we were told to "handle it" and go to another place. We then took our case to the night hotel manager, who refused to do anything and even refused to contact someone who had the authority to do something.
Simply put, my experience at the Dream Hotel was the worst experience I have ever had at a nightclub or hotel. As someone who has lived in New York for many years and has traveled extensively, I have dealt with my share of surly bouncers, doormen and staff. However, I never have had someone treat me or my family with such contempt and disregard.
A Bachelorette's Dream Come True – High fashion sleek design, 3 fabulous bars (especially the one of the penthouse and roof), giant two floor fish tank, and cozy rooms with sexy blue lighting. The key is the savy guests who have a "vegas Mentality" meaning what happens at Dream stays at Dream. Also the staff is very accomodating and many are aspiring models.
For the small fortune I paid for a six night stay, I expected a lot more. The room was very small with a view of a brick wall. The bathroom was nice but almost as big as the bedroom. You are basically paying for a fancy lobby which isn't really that fancy--terrible value for your money. You could get the same room for half the price elsewhere in Manhattan.
Should be called NIGHTMARE! – I frequent quite a few hotels in New York each year. I have my favorites, but this is the first time that I will never re-visit a hotel again. Some may just have a bad day, but this was an overall bad experience! The service was the worst I have ever come across. Dishes sat from room service for two days. Room service was a chore in itself! Next day tried the restaurant... employees were fighting. Didnt receive even a drink for 20 minutes, and then it was wrong, food not cooked..... decor looked like it was a cheap overlay.
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