Turner's Consumer Svc

(913) 541-0438

11418 W 89th St, Shawnee Mission, KS | Directions   66214

38.967239 -94.718181

Major Appliance Repair, Major Appliances  more

Neighborhoods: Sunset Hill


Reviews for Turner's Consumer Svc

3 months ago

WI was having f35 error on my Whirlpool washer and had a repairman from another company come out and after 2 hours of this and that and some story about the needed part not being available till 2020 he left with no repairs done. I contacted Whirlpool and sent me to Turner's. It was a week before I could get a repairman here but today Kevin showed up, right on time and with the part needed in hand. He had the part replaced in less then 10 minutes and washer is working perfectly. I'm very pleased with Turner's service, especially after the incompetent guy I had before them.

Doesn't Recommend
5 months ago

Yes they were polite, but unable to fix my fridge. 5 service calls and 7 weeks and my less than one year old fridge is not working. Every time you call they aren't available for several days, they don't have parts in stock (more waiting), they say they will call and then don't. I am so frustrated! I only called them as it was warranty work and would never, ever use them otherwise. As a side note, the van had no company name on it -that seemed unprofessional and odd.

5 months ago

Horrible experience. Initial tech came out and found problem with our whirlpool fridge/freezer. Parts ordered. Different tech came out and Told us that was not problem. Refused to put parts on. In a month came out and put 4 differents parts, still not working. Refused to put original parts on. Whirlpool (under warranty) sent another contractor and found out what original tech found out. Turners are scamming whirlpool, Lying to customers and whirlpool. Stay away from turners. They got very hateful when I approached them.

6 months ago

I have had the same problem with my Dryer for the last year or so. They have come out to work on it changing many parts and still it is not fixed. This last time they said there was a bad sensor. Why was this not checked the first time? It is now week 2 and still waiting. One other item. When they came on one of the service calls it was raining outside and the Service Tech came into our house with his shoes on and no covers over them. (We have Beige carpet). I was informed that I HAD TO ASK for them to put covers over their shoes. WHAT!!!!!!!!!!!! You got to be joking......UNPROFESSIONAL!!!!!!!!!

6 months ago

I also had a horrible experience with this company. Rude and unprofessional in treating a customer. Am dealing for 3 weeks now with this company trying to get my fridge fixed. When they just canceled an appointment we had with them on a Saturday we decided to go with somebody else. I have good notions to report them to the better business bureau and also voice my disappointment and outrage on Angie's list.

11 months ago

My experience with this company has been horrible. I bought a new Whirlpool refrigerator in August. Since that time the ice maker has failed twice. The first time it just quit making ice. The second time a water valve jammed and sent water all over the refrigerator and utimately onto my wood floor. Of course the floor warped. The same serviceman came out that was out the first time. He is very unhelpful. I had to pull the information out of him to get the name of the district manager, and of course no phone number was to be had. I called Turners and finally got the phone number.

Today, almost two weeks since the ice maker failed the technician came out to make the repair. My husband caught him trying to move the refrigerator with nothing to protect the floor. He left with no answer as to when he would be back. I just called Turners, and they said they have no equipment to move the refrigerator!!! They referred our problem to the district manager. How can you be an appliance repair company and have no equipment to move a refrigerator? I am not optimistic about the outcome of this repair.

Also, no more Whirlpool appliances for me.

Doesn't Recommend
over a year ago

I, also, created an account simply to warn others of this horrific company. We purchased a Fridgidaire washer from NFM also, and it started leaking right after we purchased it. We contacted Turner as instructed and they came out. I had a newborn in cloth diapers so needless to say we really need the washer to be operational. The repair guy came out and told me the washer was leaking because we had animal hair against the front loader window. I found it odd that a washer would leak puddles from ten animal hairs, but he refused to look into anything else and told me it was my fault. It started leaking more. I called them again, and they came out, and gave me the same story in a very condescending manner. They said that a few animal hairs cause leaks and that it was my fault. I was also having problems getting the door to shut. They replaced the door hinge (reluctantly, they didn't think anything was wrong with it) and told me the leaks were just due to the animal hair. Two weeks later and my entire laundry room has flooded. Ruined our flooring and soaked into the basement. I called again, and the repair guy was a total jerk. Refused to come out at first, but finally did.....and guess what? NFM crossthreaded the pipes when they installed it and it had been leaking from the back the WHOLE time. It was never because of "animal hair" and under the washer had rotted out our floor. The only reason he even looked in the back was because I forced him to, he was trying to give me the "animal hair" story again. It took eight days for the part to get in, so we went elsewhere. 8 days without a washer with a newborn in cloth diapers.

The door lock that they replaced seven months ago stopped working today, of course. When I called they said they only have a 90 day warranty. Im sure they put the lock in wrong or did something...because obviously these guys are totally incompetent...but what can I do? Just warn others to stay away from Turner. They should have inspected the washer (like actually looked at anything but the door) when they came out three times but didn't. Now I have a damaged home.

over a year ago

Why the bad reviews? We had great service! – After reading all the bad reviews, we were very skeptical about using this company. The first company that came out which was recommended by Frigidaire manufacturer was no help whatsoever, so we used the next one on the list based on distance and that was Turner Consumer Service. The first visit was as expected...repairman diagnosed the problem and said he needed to order a part. Turner called back 3 days later and scheduled again at a convenient time for us because of our kids school schedule. He repaired the icemaker (which quit working 3 weeks after buying a brand new fridge) and it is now working great! He was polite and clean and made sure to protect any surfaces when moving the refrigerator. Overall, we are very pleased with the service from Turner Consumer Service. Thanks, we will recommend to others as we have here.

Doesn't Recommend
over a year ago


Let me tell you the story…..First of all Whirlpool (this not being your fault) has obviously gone down in craftsmen ship so much but unfortunately there are very few companies that make good washers so one is forced to buy what is out there. In 2004, I purchased a Whirlpool Duet. Within a year the dryer had to be worked on and within 1 ½ years the washer had to be worked on ……..each time the work was done quickly with no long waits for parts or service- not your company……fast forward…..to 12/25/2011 our washer is not working correctly and we are so worn out we call your company for service. Tracy comes out on 12/27/2011. He does some general testing and determines two parts are needed to be replaced (W10130913 and W10163007) and of course these need to be ordered, it will take a couple of days. January 2nd he returns with the parts. Replaces them and then discovers this was not the issue. It’s the electrical board (part W10205841) and he thinks it too will be ordered and available in a couple of days………..by January 9th I have heard nothing so I call your company only to be told (not sure why someone didn’t take the time to call me and let me know the situation- guess I was expected to just wait) the part is back ordered until January 13th……..well this goes on for a month and I am to a point where I am calling Whirlpool direct as well as your supplier Marcon and getting so many different answers it was completely frustrating. Finally on January 30 I am called and told the part is in and Tracy will be by January 31st to install…….(By this time I have already purchased a used washer)…….

Now this is where it gets good!!! Tracy shows up and replaces the ??wiring harness (W10184856)???and although he has the electrical board he never even opened the package!! I questioned him and even asked if the harness had been on back order as well but he said probably because they (the harness) was not usually replaced. He then leaves taking the electrical board with him. Now I am a very curious person and not one to stand for bad service as I have been in many types of service companies including my own companies……..I call Marcon and ask as to whether or not part number W10184856 is available and ever backordered-------guess what!?!?------NO, the part could be to my house in TWO DAYS and to his knowledge has never been backordered. REALLY!?!? This is how you do business?? I wait one month for a part you didn’t even put on my washer but instead replace something that you probably had in your warehouse! I am not sure of the type of people you hire and whether or not they have any training but I think this story talks for itself.

Doesn't Recommend
over a year ago

STAY AWAY!!!!!!!!!! – I literally created an account purely to review them. this is the worst excuse of a business I have ever heard of. It has now been 21 days of back and forth with these idiots. We were told by Nebraska Furniture Mart to go to them because they would honor our warranty on our brand new Frigidaire washer (frigidaire has been NO better in this matter). They have done nothing but lie to us on every step of the way. We have been told 3 different dates now for when our part will be in and every single time there has been something that has "happened." ONLY waste your time with this bs if you want to be infuriated. The owner even called my husband and told him he would be out today to personally take care of the problem. 3:30 pm came, and imagine that, no call!!! I was told the owner is "out" and that he is "furious" about the situation. Oh really?! If that were the case, it would be fixed by now, or they would have at least been bothered to call and let us know. NEVER CALL THESE PEOPLE!!!!!!!!!!

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