3225 Helms Ave, Los Angeles, CA | Directions 9003434.031105 -118.385103
Neighborhoods: Palms, West LA
Variety – This store has a lot of variety. I found most prices to be about average, but some above (and of course some really high). The selection is just abounding - worth a check out.
Sells Damaged Products – I highly recommend going to HD Buttercup if you enjoy being sold defective products from huge jerks. Otherwise, I wouldn't waste time at this sorry place.
My wife and I purchased dinner table chairs from the Helms Ave. location. We were told they would be ordered. We received a phone call saying our items had come in. It was clear when we showed up that these were the badly worn store model items, as two of the chairs had severe gashes in them. However, the warehouse people insisted they had been ordered in for us. Their response was, "we'll re-order ." At this point, I had been lied to twice.
A few days pass and I receive a phone call, informing me that the order had come in. This time, they wrapped the chairs up to make it look like they were ordered. However, these were the same store model chairs! This is the third time they have lied to us!
I called the manager. I was put through to voice mail, then received a phone call from someone else - apparently the resident 'tough guy.' He had no response to my comment that we have been lied to three times about the bait-and-switch, and offered us the opportunity to return the items, or an insultingly low 5% off the price off the two most gashed chairs.
What's with this place? Where is even an ounce of customer service?
My wife and I have been furnishing our new home, and have been frequently faced with bait-and-switch schemes. This is definitely one of them. Skip HD Buttercup.
worth a look – I liked some of the furniture at buttercup and, although I only look to buy modern, they have a little of everything. it certainly is better than going to the rosebowl.. they have a few great pcs modern but I think their priced a little high. It's a huge space and a bit of a pain as I only like 5%. It's worth checking out.
Don't get overwhelmed. – My wife and I have been to H.D.Buttercup many times over the past few years and each time we felt overwhelmed by this gigantic store and left without making a purchase.
Our last visit however was a much different experience, manly due to the fact that the store had the sense to add interior designers to their staff.
Upon arrival we were greeted by one of them and instead of the meaningless "how are you" he wanted to know if we "where on a mission". In fact, we were; we've been thinking about redoing hour living room for quite a while, but really didn't know what to change and how to put it all together.
He sat down with us and drew up our current floorplan, discussed the way we use the room and what we had in mind for the future; one of the may questions he asked, was if we have kids or animals, because that would impact not only the amount of seating, but also the fabrics we should consider for our new upholstery...
After about half an hour, we had a fantastic new layout for the room. With his knowledge of the inventory of the store, he was able to guide us directly to pieces that worked for us.
Needless to say, this time we didn't leave without buying anything, we got most of our room squared away that day.
We can highly recommed H.D.Buttercup as well as Boris Eckey, the designer that was taking care of us.
We love our new living room; the layout makes the room feel twice it's size and all of the furniture looks amazing.
Final thought: if you feel like your getting overwhelmed by all the choices in this huge store, let one their designers help you!
worst deals/worst customer service/worst management – The place offers basically no deals simply because they charge so much money to the vendors in there, that they have to jack up their prices to the hilt to fall back on their feet. Disgruntled sales people, for the most part clueless about the product. Their delivery service is a nightmare... Makes you wonder who manages this place. In a few words... it is a mess.. In an economy the shape of ours you will find plenty of great deals in many other places struggling to stay in business....
No Deals – Checked it out but no deals man. a few cool things but no one working there seemed to know anything about product. Kshop can deal with dum but no dealios an I's outie.- lates
Go somewhere else to get ripped off – This place buys Chinese Closeouts and don't waste your time IKEA is better. Bad Sales people no one to help you and the place is too big
manutailer? non-sense all the way. – Yes, the showroom is big and nice. I give you that. However, manutailer???? isn't that suppose to be cheaper? who can afford over a grand single chair and 5 grand sofa? there are no manutailer concept. it is highly expensive overrated rip-off. one of the designer sofa looked and feel just like a junk you could find in a melrose and it's so expensive. but a lot of them are nice stuff for the rich, the very rich only. manutailer? who pays for the showroom? who pays for the sales man? what a non-sense. make sure you do not bring your wife there. never.
Great promotions! Great furniture! – This wonderful furniture store was nice enough to give bruins (myself included) free furniture should we manage to trip up USC's march to the championship. Now I'm sitting pretty on my new furniture, delighted at how the poor trojans fell flat on their face.
Fred Segal of Furniture – Can't get enough of this amazing place. The ideas from their in-house designers keep me coming back for more.
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