12 E 44th St 2nd Fl, New York, NY | Directions 1001740.751985 -73.969781
Don't ever buy a package here. Why? I bought 2 packages (?!) for a cellulite/workout treatment (at the spa directly). Their machine broke, the gym is now a hair salon. Management doesn't care at all!! No apology, responsibility or accountability. I just wonder how many more people where scammed to purchase this treatment.
Poor customer service – The spa looks nice and clean, the laser technicians were friendly enough. But I would never return here because I thought the receptionists working here were exceptionally snobby and I don't care for that kind of attitude. The receptionist even demanded I tip before I leave the establishment, and when I did, he made it seem like I was being cheap. I would never return here.
Overselling packages & making appt. they can't keep!! – I bought a package directly from SkinSpa for massages and after almost 4 months have yet to be able to actually get a massage. It has taken me months to find appointments and I finally booked two massages and THEY CANCELLED ON ME DAY OF APPOINTMENT!!
The first one-I got a call in the AM cancelling an afternoon appointment saying the masseuse was ill. I was somewhat understanding and said ok. The second one they literally called me 5 MINUTES before my appointment as I was pulling their door open. They cancelled on me again without explanation and very little in the way of an apology! A massage should be relaxing & so far SkinSpa massage service has been nothing of the sort. I regret ever buying this package from them.
In the spirit of full disclosure, last year I bought a laser package that went fine and actually think Greta there is awesome! But that was last year. Now I think they sell packages through Groupon, Lifebooker, and their site and simply can't keep up with the demand they have created.
Laser Hair Removal - DON'T BOTHER!! – I purchased a Groupon for 6 laser hair removal treatments, which I used for 1/2 leg. I had previously had laser hair removal for brazilian bikini and underarm at other places, with fabulous results. The results from Skin Spa were horrible, and I agree with other reviewers - they turn down the laser so that you dont get the proper results and therefore need more treatments. I didn't even bother wasting my time in returning for the last two sessions, and gave the receptionist a piece of my mind on the way out for having the gall to demand a tip for such mediocre service. I find management's practice of having the receptionists essentially confront customers on how much they are tipping or whether they tip at all is completely tacky. I have no problem tipping when the service meets my expectation, which is what a tip is supposed to be for! My best friend had also purchased a Groupon for 6 sessions, 3 for underarm and 3 for bikini - and had the same awful results. This place is a joke.
This place makes me uncomfortable – First of all the laser hair removal machine they use is ancient. It barely works. I feel like I keep going and see hardly any change. Secondly the receptionists are nasty. All of them. These people beg for tips. I always tip anyway but if you ask me it makes me not want to. That is very rude. A tip is not a requirement but is based on service. I bought a groupon that had 3 treatments for $99. They told me that I would have to tip a percentage of the retail price. They should feel ashamed of themselves to conduct themselves that way. I definitely think there are better choices out there.
COMPLETE SCAM – I went to the Skin Spa for two laser hair removal packages which I purchased from LifeBooker. Brandi treated me.
THE LASER HAIR REMOVAL TREATMENTS WERE ABSOLUTELY USELESS.
I have had good results on these areas in the past, but I had moved away and discontinued the treatments.
With the Skin Spa, only 20% of my hair was treated. All hair is supposed to fall out within 3 weeks. Brandi either managed to miss my entire left arm or did not know which settings to use to effectively kill the hair follicle.
Giving people a ten minute lesson on how to use the machine does not make you a qualified laser center.
Terrible laser hair removal - avoid!! – I have received laser hair removal treatments in the past and have had great results. The deal at Skin Spa with Lifebooker loot made the laser treatments there a deal not to pass up. How wrong I was! I had Jen for my first treatment (underarm and Brazilian) and my results were terrible. Not one hair on my underarms ever fell out, and the only hair that was removed from my entire bikini area was a few stripes just on the front (nothing underneath at all). I actually had about 6 vertical stripes of hair on the front, which my husband couldn't stop laughing at. I asked for someone else for my second appointment, which ended up being Brandy. She turned the levels up and all the places she hit with the laser lost the hair - unfortunately she missed one strip on my bikini, and didn't put the laser on the insides of my labia (only the outside got zapped). I went in for my final appointment (only underarms since I only had two Brazilians in my Loot package), and I requested Brandy again so she could touch up the areas she missed. She was adamant that it wasn't her fault and that I just didn't know how the laser worked (I had amazing results when I did laser previously, with all the hair falling out every time). The guy at the front desk told me I could schedule a "touch-up" appointment for $10 a minute, to which I replied, I'm not paying to have someone fix what wasn't done correctly the first time. After telling my entire story, I somehow convinced the manager to have someone touch me up for free later in the day.
Some people on here mentioned the tipping. I was surprised I even had to tip (there was no tipping in Beverly Hills when I had my treatments there). I was paying $50 for the Brazilian and $33 for the underarms, and they told me that I should tip $50. The first and second time I tipped $20, which was more than a dollar a minute of the girl's time, and the third time I was so annoyed at the situation that I didn't tip at all.
Sorry, but the laser treatments at this place are a joke. They have no idea what they're doing, and if you're considering hair removal, find a place that actually has real nurses who have been trained in this stuff, not some 20-something who got a 10 minute lesson.
Gave them 2 tries - will never go back – I'm dumbfounded by the good reviews of the midtown Skin Spa. They are nice enough and the atmosphere is fine - but I received two services there, and both were sub par.
The first was a microdermabrasion. I have been to about 10 different places in NYC for microdermabrasions, and this one was by far the worst.
-First off, if you're interested in microdermabrasions, find a place (and there are many of them) that has DIAMOND microdermabrasions. This place uses crystals - which is known to be a worse treatment. I knew that going into the treatment and took my chances because of the price, so this is not the reason for the bad score.
-The microdermabrasion was bad because the aesthetician left an obscene amount of crystals on my face! I told her I was going back to work, and I found myself peeling crustiness off of my jawline and hairline for hours. I even found a big chunk of crystal exfoliator on my nose after she left the room. That's inexcusable, her half-ass job of washing my face post-treatment made me cancel my next appointment.
The second service I received was a few months later - I got a brazilian wax. I've had about 40+ waxes (i know, I know, i gotta get laser one of these days!) - and i have NEVER had bits of wax left ALL OVER. In the front, the back, down my thigh, she left about half-dime sized pieces of wax. Peeling them off myself was excruciating and annoying. Never mind how I felt when I peeled off my tights later in the day realizing I had missed a few pieces of wax.
And to top it off, my "strip" strayed way to the left.
Their Groupons/lifebooker/etc deals may be cheap, but you can get just as cheap elsewhere for a great service. I will not be back.
Good Treatments/Receptionists - Not so Good – If you are looking for a quick & dirty, no frills, no pampering, this is the place. I am satisfied with my treatments (laser hair removal in 2 different areas). The receptionists were not so pleasant, but worth dealing with to get to the treatments provided.
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