Torrance >Health & Medical Services >
Doctors >Celibre Laser (Cosmetic) Dermatology
23211 Hawthorne Blvd, Torrance, CA | Directions 9050533.815058 -118.351260
Mondy - Friday 9 AM - 6 PM
Saturday 9 AM - 4 PM
As an Editor of California Women's Fashion and Beauty publication, I was invited by Kevin DiCerbo to experience a variety of treatments to review in our Beauty Editorial. Having tried and tested numerous treatments in the past, and experienced a wide variety of amazing med spa treatments, I was unbelievably disappointed, and quite honestly had never experienced anything as terrible as with with the treatments Kevin DiCerbo selected for me to review and the complete lack of results which followed in ALL of the procedures.
The extremely poor customer service provided by Kevin DiCerbo, and Celibre staff made the experience even more shocking. Knowing that I was there to write a review, and was treated the way I was, I can only imagine how their regular clients are welcomed. Now, by reading numerous reviews, it's quite apparent I'm not the only one having had such a horrific experience with Celibre.
Every treatment was met with complete upselling which lead me to believe their offices are ONLY a money making scheme.
It would have been entirely unethical and unfair to the businesses we do feature which have incredible reputations, highly reputable services, and truly do provide the utmost in excellence and care with their customers. I could not review and place Celibre in the same category, knowing that I would be intentionally misleading in any positivity conveyed in regards to the company and the experience, and others would be then have the misfortune of experiencing a similar situation and outcomes as a result.
I certainly wish I could write a glowing review of the experience, however, to our loyal readers and those considering a visit to Celibre, my advice: Spend your hard earned money elsewhere. There are many wonderful and credible med spas out there! Celibre's promise, service, and results simply do not measure up and if fact was the worst Med Spa experience ever!!!
great service – i wanna spread the word of how good they are in their line of work... i've been battling my acne problems eversince i can remember..and i found this clinic while i was doing my research via the net.. i can't tell you how hesitant i was to come in.. when i first stepped in the clinic, i felt such a relief... it was kevin who spoke to me and entertained me... (good customer service by the way..) then i did my check up with dianne.. she gave me all the possible choices i can make in regards to my acne problems.. she didn't pressure me at all and she explained everything to me..
upon starting my treatment, i had all this breakout on my face that i even left my job because i was too embarrased of my face.. i was about to give up.. i would cry a lot of times and i didn't even wanna come in for my appointments anymore thinking that all was a scam and that they were not really treating my skin problems.. but Lori was so nice.. she would contact me even afterwork hours, send me emails and that would make me feel better and i continued with the treatments.. when i come in the clinic, she would give me a hug and will say "i hope you feel better.." i know i wasn't, but with lori's encouragement i went on with my treatment and got the result that i wanted.. now, i get complements of how my skin gets better...
you know when you're a patient, every simple thing that the staff does to you makes a great impact especially during those rough moments.. celibre medical has given me excellent patient care and the best customer service ever.. what i've always like with them is they treat you as their family... everybody is so nice, especially lori and kevin... you won't go wrong with celibre medical..:)
Great customer service – I have enjoyed my experience with Celibre. The customer is great. I get appointment times that are convenient and work with my schedule. The nurses I have worked with are pleasant and help make the experience there more comfortable.
MONEY ABOVE ALL ELSE – WORST PLACE EVER AND SUPER EXPENSIVE I BOUGHT ONE OF THEIR PRODUCTS CAUSED ME AN ALLERGIC REACTION WENT BACK TO THEM AND THEY DIDNT CARE AND DIDNT WHANT TO REFUND MY MONEY.KEEP IN MIND THAT I LITERALLY SPENT THOUSANDS HERE,BUT THEY PREFFERED TO LOSE A CUSTOMER OVER A COUPLE OF HUNDRED DOLLARS, THEY SHOULD BE ASHAMED OF THEMSELVES. YOU HAVE TO BE WHITE TO BE TREATED WITH RESPECT NO MINORITIES ALLOWED HERE. PLEASE TAKE MY ADVICE AND SEARCH THE INTERNET FOR A PLACE THAT PUTS CUSTOMER SATISFACTION OVER MONEY.
We are not sure why this patient has accused of being racist but it is untrue. We do not discriminate on the basis of race. Dr. Kaplan is Jewish and we have Asians, Blacks and Hispanics in our office.
When the patient came to the office to discuss dark marks on his back, we offered a prescription. This product is mixed for each individual patient that buys it. For this reason it is non-refundable and the patient signed a service agreement noting this fact. The patient returned to the office shortly after complaining of an allergic reaction. When we noted no redness or irritation he changed the story to say that the product was not working. We reminded him that we told him it could take 1-2 months to take effect.
For whatever reason he had decided he no longer wanted the product. Because it was mixed just for him, we were not able to honor his request.
Laser Treatments – I must say that my experience at Celibre has been great. My Laser hair Removal Treatments have been miraculous for me. My skin is looking smooth and defined. It feels great. I feel like they have taking ten years off of my face. The staff is wonderful, attentive and gracious, and my tecnician is fabulous!!! I suggest if your looking to try Laser Hair Removal or any skin treatment or enhancements, Celibre should be your first and only choice. Thanks Celibre I appreciate all you do.
I Love Celibre – I appreciate the people at Celibre Torrance. My Laser Hair Treatment has me looking smoother and feeling better. NO MORE RAZOR BUMPS!!! They have wonderful Staff and Give great and EFFECTIVE SERVICE Go Check them out and feel better about life. I am almost done with my current treatment. If you have any tattoos to be removed, go to Celibre in Torrance. Thanks Celibre!
I look Younger – I came to Celibre in search of injection procedures. I did not know what I wanted or needed but knew that I could use something. Lori is the nurse that helped me decide on Restylane and Dysport. I was hesitant about the investment, but in the end I am most happy about how much younger I look. The detailed information about what was being done was extremely helpful and reassuring.
Welcoming & Worked Great – They helped me have less acne and red scars. The program is not completely over yet, but has worked pretty good. I hope my skin clears up more over the next 6 months. They were very nice and welcoming and the lasers worked for me.
Clear & Precise for Botox – My goal was to receive the best treatment for reducing or softening frown lines and chin lines to approve my appearance. The teaching done by Lori in the Torrance office was one of the best parts of the experience. The best procedure, timetable, charges and expectations was very clearly communicated to me. Because of this very clear communication, I was pleased with the results after the treatment. I felt very comfortable at Celibre and will be returning.
Botox for a Frozen Face – I am being treated at Celibre for wrinkles and skin texture. I have had Botox and am currently getting laser peels. I wanted a frozen face (the more the better!) with Botox and I got it. Lori, the nurse, was fantastic. I never felt uncomfortable, scared or hesitant because she explained everything well in advance. What I thought was much different than in my past experience with other medical offices was that they took the time to really listen to me. I felt like they really know what I needed and then were able to help me with my issues.
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