Pizza >Metro Express Inc
1670 S Market St, Elizabethtown, PA | Directions 1702240.137125 -76.582313
Mon. - Sun. 11am - 11pm
No Quality Control and Horrible Customer Service – We have been patrons of Metro Express in Elizabethtown for years. We have always liked their pizza, although several times it was delivered with the cheese having partially slid off the pizza into the box. We decided to order something different yesterday and chose boneless wings and a cheesesteak (no onions). The breading on the boneless wings was hard, and the chicken inside was dried out--clearly overcooked. The cheesesteak came with onions and also tasted of jalapeno (not sure why). When we called to advise them, they couldn't have cared less. We were told, "We have new chicken now, and that is the way it cooks." They offered no apology whatsoever and did nothing to rectify the situation. In fact, we had to hang up the phone because there was total silence on the line and they stopped speaking to us. That is the thanks we received for being longstanding customers.
Terrible service and hardly the best food. – The pizza is subpar, the sandwiches are almost tolerable and the service is horrific. The crust is incredibly doughy and the sauce could be much, much better. The bread they use for the sandwiches is incredibly delicious and they don't usually skimp on the ingredients, but I've had far better sandwiches. But the real problem with Metro Express lies within the customer service department. I've had three incidents with the Elizabethtown store that ended badly. The first time it took the delivery boy 3 hours to get my order to me, nobody bothered to call me back, I had to call them to find out what was taking so long. The second time involved a pickup, and the teenage girl behind the counter seemed far more interested in what was going on with her boyfriend, Britney Spears and her hair than anything coming out of my mouth, though she did finally begrudgingly give me a dirty look at one point. The third, and last time, involved a delivery that not only never came, but a call back an hour later asking when I was coming to pick it up. Since I said delivery three times and made certain she had the right address twice, I can't imagine for the life of me why. Don't waste your time with Metro Express, the only reason I gave them one star in the ratings is because it's required to post this review.
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