Portland >Food & Dining >
Bakeries >Crema Coffee + Bakery
2728 SE Ankeny St, Portland, OR | Directions 9721445.522039 -122.637497
7 AM - 6 PM M - Sat
7:30 AM - 5 PM Sun
Neighborhoods: Southeast Uplift Neighborhood Program, Buckman
One of the most universally liked coffeehouses in Portland, big airy Crema is a delightful spot for a cappuccino and fresh homemade pastry. Wifi is free and fast enough, making it a good spot to work, but it isn't uncomfortably quiet, so feel free to chat away with a friend.
Going down fast – The good:
Crema is a wonderful location with great drinks and food. It's normally a very lively place in a hip neighborhood and a great place to hang if it's not too crowded.
And the bad,
I've lived in the same neighborhood as Crema for the last few years. I've noticed a steep price increase and deterioration of their customer service and environment. I go there at least once a week and as of the last few months, I've been served a lot of attitude with my coffee. This bothers me much more than the increasing prices, and it is ultimately the reason I'll stop going to Crema. You'll see other posts around local foodie boards and I'm clearly not the only one who is feeling their customer counter needs a fresh overhaul in personnel.
A year ago, I would have given them 4.5 or even 5 stars. Now, it's barely 3. More importantly, my money is going to other shops in the area. I hope the owners are reading their reviews, because i'd hate to lose this once great shop.
Great pastries, good coffee, slow service – Love so many things about Crema! The pastries are wonderful, as are the more savory items. The espresso drinks are really good but take far too long to get. The french press coffee I find a little muddy and not as good as the espresso, but others seem to like it. The big complaint is the service/setup. The counter is run very inefficiently and it takes forever to get your order. I will only go if the line is 4 people or less, because it takes so long per person. If they worked on this it would be a truly stellar place.
Too popular. – There are no spots to sit and eat ....because every darn table is usually filled by people and their laptops for HOURS. What a bummer. I don't like to eat sandwiches standing up! Then again, who does?
why does it get worse? – crema now apparently charges $7 for a veggie sandwich...yes, that sandwich has no meat on it. i'm certain that the last time i was in there that sandwich was not 7 dollars. it is a good sandwich, but not 7 dollars good, especially with slow service and minimal seating.
but still, i went back. and i ordered one of my all time favorites, the most consistent and wonderful of all pastry items...the crema coconut cupcake. but to my dismay, upon preparing to eat it in the comfort of my own home, i came across a dark hair in the white creamy buttercream, a hair likely to match the head of the unwashed fella who served it to me.
and so this is a not so fond farewell, crema.
There's Hope For Crema! – Crema foes and friends, unite! Please don't give up on Crema. While I totally agree with these negative reviews there may be hope for our favorite coffee spot! The make-out twins have disappeared! I haven't seen either one of them in weeks, so maybe this place finally got the hint and gave them the BOOT. At any rate the atmosphere at Crema has been much nicer....reminiscent of a time before....when the sun was shining and the baristas were smiling...and so were the customers! On behalf of loyal Crema fans everywhere....thanks for bringing our coffee shop back!
When bad things happen to good coffee – It seems like more and more people are starting to notice that Crema is going downhill--fast. Thought I should chime in with my own account of this good place gone bad. I went to a dinner party last night, and people were talking about the crappy customer service and sky high prices. It's really disheartening because for many of us, this place had become a daily habit. It was almost "cool" to wait in that line for 20 minutes. Lately, however, it seems like the same three people are always standing behind the counter, and they seem far more interested in each other, than helping customers. Just recently, I had to wait patiently at the register while the cashier guy reached under the counter to answer his cell phone. I looked to the barista for sympathy, but she was too busy hugging and kissing the other barista. Are they kidding?! I know the owner of this place is supposed to be some kind of coffee genius (there's a framed barista judge certificate thing above the bar), but it totally seems like he's checked out. Does he even have any idea what's going on at his business, or does he even care? Sad.
Overpriced delicious treats and mediocre coffee served with attitude. – i used to enjoy going here. The bakery treats are tasty and coffee is ok. French press isn't my favorite. But the more I went, the more I observed. As of two weeks ago, I no longer patronize this place. $2.00 for a large size coffee was fine, a bit more than independent coffee shops charge, for the same size but I paid it. When I went a week ago, they now want $2.00 for a small coffee. Its stumptown coffee (which is delicious) but last time I checked there was price increases of the coffee (I called stumptown to enquire). So why the raise of prices beyond the market price for the same item? Could it be GREED? Gentrification? The bakery items are delicious. The coffee is mediocre. The service is bad. I ordered a sandwhich and the guy put my cash in the register, walked directly to the sandwich case, grabbed a sandwich and placed it on the grill. Is something missing there?...yah, the part where he washed his hands. Money is dirty and so is this place. The tables are never clean. I'm not sure what all 5 of those people behind the counter are doing, except collecting a paycheck. I will not be back. Overpriced delicious treats and coffee served with attitude. NO THANKS!
Great place, but people, this is not your private office! – I love the coffee and food here-the quality is top-notch. But, why is it that every time I go there, no matter what time of day, every table is taken by individual people on their laptops who stay there for hours? It may be a Portland thing, and I'm probably just getting old and cranky, but there seem to be more of these people here than at other coffee shops. I almost always end up taking my stuff to go instead of having to sit at the communal table, surrounded by more people pounding away on their laptops. That being said, no other bakery that I know of has consistently wonderful coffee, food, and baked goods like Crema. It's the best.
Lame customer service – I really love the coffee and food at Crema. Unfortunately, I have had extremely bad customer service many times there before(i.e. my order being way wrong or totally forgotten). Today went there, ordered the vegetarian soup to go, got back to work to find out they gave me chicken noodle! There are always around five to six people working behind the counter, I don't see how they can have such awful, awful customer service.
And The Peep Shows Are Free! – I'm so glad somebody finally mentioned the recent addition of make-out sessions at my formerly favourite coffee shop! I was beginning to think I was the only person bothered by this. I've been coming to Crema on a regular basis for a few years now. The pastries are great, and the coffee has always been top notch, but geez, what happened to the customer service??? Should I really have to wait for the baristas to stop making out with each other before they'll take my order? And do I even want to touch that mug after watching the barista grope his presumed girlfriend--right there in plain view of everyone??? I don't know who the owner is, but it seems it would bode well for his business to put an end to this extremely tacky and disgusting behaviour. In the meantime, I'll take my coffee break elsewhere.
those people are long gone, thankfully. Reviews like these helped us to discover what was going on when the manager wasn't around. Hopefully if you come back you'll notice some real changes in the service and attitude since this review was posted.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Crema Coffee + Bakery on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.