Shawnee >Small Appliances > Shawnee Vacuum
6463 Quivira Rd, Shawnee Mission, KS | Directions 6621639.012473 -94.723815
Neighborhoods: Countryside West
Worst experience! – Our vacuum stopped working 2 weeks before Christmas and Shawnee Vacuum was a warranty center. My husband took it in to be repaired, and the owner made sexist comments about women and also tried to sell my husband a new vacuum instead of just fixing ours. Over the next several months, the owner NEVER called to give us a status on our vacuum. We continued to call to find out what was going on and he always claimed that the part had not yet come in. Each time he really didn't seem to care that we were still waiting on our vacuum. After 4 months, I finally decided to call dirt devil to tell them what was going on. They assured me that a part does not take that long to come in and they immediately sent us a brand new vacuum for our troubles. We never did hear from the man at Shawnee Vacuum regarding our other vacuum. DO NOT GO TO THIS GUY! He has horrible customer service and social skills.
Too busy selling me to get my repairs done right. – I sent my Bissell pro heat x2 in for repairs, the rollers had a complete melt down. It was difficult to get the shop owner to understand what was wrong with my unit since he was sooooo busy trying to sell me a new one. When picking up my unit, the same routine started again, plus he was making off color sexual remarks about a woman that was outside in the parking lot. Not a good time. Further more two weeks later I fire up the unit, and I can't get any water out of the unit. I called the shop owner on the phone, who then began to tell me how much his units are better and I should come in a try one out, bleh bleh bleh....
If I hire you to fix my unit; do me two favors.... 1. fix the stupid thing! 2. Don't spend the entire time I'm in your store or on the phone with you, trying to get me to buy your equipment..... Just do the job I am paying you for.
Absolutely don't send your vacuum cleaner to this guy.... Unsatisfactory work, annoying salesmanship, and generally a pretty creepy dude.
Overpriced Service; Never in the shop; Voice Mail full. – I took my kirby vacuum to this shop as it was the only one in Shawnee, KS area I could find that services kirby vacuums. While inquiring about maintenance service store owner tried repeatedly to sell me his major line of vacuums - very disappointed. Nonetheless, I needed my kirby serviced. I had no idea it was going to cost me $250 for basic maintenance service but that was the charge.
Now I have had the vacuum at home and have tried to use it and it does not work. Hence I have tried to get in touch with the store. I have tried repeatedly over the past week and whether going to the store in person or calling by phone, I have been unsuccessful in reaching anyone. The store is always closed, even during normal hours of operation. Can never leave a message as the voice mail is always full.
Anyone need ing kirby service do yourself a favor and avoid this store. Anyone knowing of another kirby servicer in teh area, please write me at careyon@gmail com and advise. Thank you.
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