22167 Westheimer Pkwy, Suite 145, Katy, TX | Directions 7745029.733071 -95.754089
If you have a special occasion to have a gift delivered for, you will not want to use this store. I ordered a small fruit arrangement to be delivered to my mom for her birthday for $80...it was not delivered even though I followed the tracking service they have online all day until the notice came that it was "delivered." When I called the store this morning there was no explanation, I was simply told "We have your order and will deliver it today." When I explained that I was frustrated since yesterday was her birthday, and today is, well...not, I was met with silence. No apology, no explanation. We waited from 8 a.m. until noon and my mom called to ask if she could leave her house to go out for lunch. I called the store to see what time it would be delivered. The man who answered the phone this time said, "We cannot guarantee delivery times." When I said she'd waited for it all day yesterday and I wasn't inclined to have her wait a full day on Saturday--the day after her birthday--when it still might not even be delivered at all, he said she'd only have to wait until 5 p.m. I told him this was not acceptable and cancelled my order. He said that would not be a problem since the order still had not even been assembled, much less left the store for delivery. No apology or explanation was ever given. Please avoid this store at all costs.
I have been a happy client of the Katy location for several years now and couldn't be happier with the service and quality of the product. Management has always been quick to address any issues as they arose. My only problem has been once when the delivery missed my getting home by a few minutes. When I called to complain, the manager was very nice and he ended up making the delivery himself and personally apologized. A lot of times people don't realize how a business operates, when an order is put in by the person who ordered you arrangement, THEY tell the store what time and where to deliver, so when people complain about missed deliveries, please keep that in mind. I've come into the store to pick up an arrangement and see people come in to complain about missing a delivery and get all kinds of free stuff and apologies, and they still leave the place unsatisfied. Some people are impossible to please, but my review is based on the fresh quality of the fruit, the presentation of the arrangements, taste and response when calling with a problem. This place is awesome!
Great gift idea: housewarming, funeral/shiva, gift for the boss, teacher, etc. – I used the Edible Arrangements in Winter Park, FL. They were extremely helpful in determining the right size for my needs. The size I got was even larger than I would have expected. I ordered online, in order to take advantage of a "rare" internet coupon and then picked up the item myself, rather than having it delivered. I was pleasantly surprised with the bouquet and very proud to give it to the recipients, who happened to be my sons' pre-school teachers-for "Teacher's Day". They were so happy with the gift, too! They even found that the "base" of the fruit bouquet was made of a LETTUCE HEAD, which they also ate!! Ha! Who would have thought????
Highly recommended. But, you need to give the store at least 24-48 hours, in busy seasons.
What a great deal! – We had a housewarming party and had one of these arrangements as the centerpiece for our table. It was so juicy and flavorful! It was the perfect addition to our party! All the guests loved it! We highly recommend Edible Arrangements for your next occasion!
Editorial Review by Citysearch Editors – National gift service provides a colorful alternative to flowers and candy by delivering edible fruit bouquets and fruit boxes.
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