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Spas >Bliss Spa Chicago
644 N Lake Shore Dr 8th Fl, Chicago, IL | Directions 6061141.892509 -87.616170
Neighborhoods: Near North Side, Central
I have been a repeat customer for years at the Bliss. One the DAY of my wedding reception, I have a 9am weekday appointment for a mani, pedi, facial & I am stuck in Chicago rush-hour traffic. I call up ahead of time to request a push-back of my services. I speak to a Mimi-and her response to my dilemma was:
shrug; half-hearted ‘sorry’; “we’re booked” & “Your facial time will be cut in half”; “Sorry, no we cannot accommodate you with a discounted facial since your loosing 30 minutes from your session”; followed up with a, “ You will have to pay full price. Oh well… Good luck on you wedding!”…*smiley face* I have NEVER felt so blown-off & dismissed on services I PAID FOR from any spa I’ve ever been to…on my wedding day no less!!! Not only will I NEVER return to your strip mall style “service spa” (sarcastic quotation marks), but I will make sure everyone in the social media world hears about my so-called Bliss Experience. By the way, if your company values your business, may I suggest hiring people that would show a sense of urgency & attempt to “save the business” when a customer is clearly upset instead of blowing her off with the attitude, “oh well. Guess she won’t be tipping. Guess we don’t have to go out of our way & make her feel welcomed.” Because spas are a dime-a-dozen!!!!
I've been going to this spa for the last year or so. I was recommended to Aretha for brows and facials. She's awesome. It's kinda pricey, but if you live in the neighborhood, you get 15% off services. That makes it a bit more affordable for my budget!
Best Facial I've Ever Had!! – I went to Bliss and used my coupon for their triple oxygen facial, it was the best facial I have ever had! The locker rooms are amazing, they treat you like gold and the facial was better than any other spa service i have had. My favorite part was when they used the oxygen gun to spray my skin. I could feel it working and it was relaxing & calming. My skin looks & feels clearer, smoother and fresh. I will definitely be coming back for more services, and you can't beat the specials!
Worst Manicure – I went to Bliss on a Friday night to get a cream manicure. I was terribly disappointed. I thought my nails were being prepped okay, but was mistaken. The very next day, my cuticles were peeling and the nail polish was chipping. I've had manicures last me for at least a week and a half, but this one barely even made it 2 days. I have not had any other services at Bliss, but I do not recommend the manicures there.
Absolutely heavenly! – I visited Spa Bliss today with hesitation after reading the previous reviews on this message board. I must say that I was pleasantly suprised. I was prompty greeted, my message therapist did an amazing job....75 minutes of pure BLISS! The amenities are really, really nice. Very chic and very clean. I will certainly be back and in fact cannot wait to go again! I am so glad I went with my gutt and decided to try it out versus just reading all the negative reviews.
Poor Customer Service – I've given this location three chances (massage, bikini wax, massage and manicure) Every time the customer service has gown increasing worse and astoundingly more unprofessional. I will never return and would never recommend.
lovely facials – Keeping in mind that this was my first-ever experience at the spa, Bliss does great facials! Sweet esthetician, very relaxing experience. I don't know about that other reviewer, but I got background music and I liked it. To me, the waiting room wasn't that bad. There's a view of the pier, and some decent snacks. I LOVE LOVE LOVE the shower. There's a button you can push for this calming herb-infused steamer. There's also a wet and dry sauna. To me, most of the staff were very nice and helpful. --- until the manicure. The lady seemed like she was in a huge rush. She massacred my cuticles - super painful - and the next day there were those little flakes of skin all over the area past my cuticles. Ew ... and ouch. As soon as we sat down, she practically forced me to watch television, as if to say I wasn't worth her conversation. It was supposed to be this soothing manicure with cream and a little massage but she was really rough with me and it wasn't soothing at all. So, it seems to me from my own experience and the other reviews, that the verdict is WONDERFUL FACIALS, but don't waste your time on manicures/pedicures.
great facial, bad waxing – I loved my facial here-- it was just as good as I've had at their SoHo location. It was relaxing and my skin looked great. They do recommend products, so be prepared for that. (This happens even if you say in advance you're not going to buy anything... I was traveling and explained that I couldn't fit anything else in my carry-on, but the esthetician said she had to leave something at the front desk... so I just told them the same thing.)
The bikini wax I had, though, was pretty mediocre. The esthetician just told me "Think happy thoughts." Um, okay. Most places try to distract you with conversation... this wasn't so successful. I would not recommend the waxing services.
The locker room and lounge are smaller than NYC, but they're nice. I like the individual steam showers-- that was a lot more relaxing than climbing into a big steam room filled with a lot of people talking! Good snacks and magazines, too.
Phone skills could use some polishing – I just tried to book an appointment at bliss (I have a certificate that I received as a gift) and found the experience pretty unpleasant. The woman on the phone was cold, uninformed and hard to understand (heavy accent). Honestly, it was like pulling teeth just to find out whether they had male or female massage therapists. This doesn't bode well for my appointment.
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