19141 Stone Oak Parkway, Suite 307, San Antonio, TX | Directions 7825829.625707 -98.495858
Neighborhoods: Northeast San Antonio, Stone Oak
TERRIBLE MASSAGE AND EVEN WORSE SERVICE – I have never written a review for city search, but I felt compelled to save someone else the money that I lost. I had four different massages from four different therapists here -- all of them TERRIBLE. I verbalized my concerns and chose not to renew my 3 month membership. I had to dispute a charge and never received call back from manager Veronica. Receptionists are clueless and didn't even communicate what my concerns were. They try to sell you a "prescription" for the retail items every single time -- SAVE YOUR MONEY! Massage Heights, figure out your customer service because I am not the only one or the last one
Massage Heights: too bad I have 3 months membership – I have never written a review, even when I have been very disappointed in various services/products in the past.
Here I go: I just came from my second massage at Massage Heights and feel compelled to share with folks: Remember, if it sounds too good to be true, it probably IS too good to be true.
I had massages at 2 different locations. On the positive note, the staff at both places was very very nice, professional, and patient. Oh, wait (here comes the part Massage Heights won't want to read). They "forgot" to mention that the famous 1 hr massage is really only 50 minutes.
The first time I arrived a little late - so the massage did not start 10 minutes into the hour. The therapist (while there was nobody after me) finished right at the hour. I thought: Well, she must be punishing me, shaping my behavior, so that next time I am not late. I let it go. The second time, the massage was even LESS than 50 min. I walked out of the massage room and asked the receptionist whether I purchased wrong membership (for 45 min long massages?). No, she explained. The massages are 50 min long. Why? Noone told me? I pointed that in front of her there is a human size ad that states: 1 hour massage. Doesn't say academic hour, 45 minutes hours. Just one hour. I believe, in the United States that is 60 minutes.
One may say: 50 mins, 60 mins - what's the big deal!? Well, in the context of massage it IS a big deal. Ten minutes of massage cost a lot of money, potentially, the difference between $49.99 and $59...So, when you are looking at these "great deals" question: how great is the deal?
Now, in terms of quality. I get massages monthly or biweekly. When I moved to San Antonio I was hoping to find a regular massage therapist. Was I wrong thinking that Massage Heights would be it. Both therapists did, what I call, Swedish massage with more force, selling it as a deep tissue massage. I am a runner. I emphasize (spent my precious massage time!!) that I want my legs and feet to be massaged. What did I get both times? I just wanted to scream....Maybe 5 min each leg the first time and 2 min (not exaggerating) each leg the other time. Please, leave my fingers alone. They are Ok. My hips hurt. What part of legs isnt' clear? I get better calve massage when I get my pedicure done.
Was it the two worst massages I have ever gotten? No. But in the top 5 (of the worst massages...but, remember, I have tried many massages). And its not like the therapists did not try - because they did the best they could...but it was just bad. A complete waste of my time and generation of LOTS of irritation.
To conclude, I was lured into buying a 3 months membership (ironically, thanks to the nice staff). I have 2 more left. I have very very low expectations....
Client for 1 year and no real complaints – Clean atmosphere, a little cramped from room to room and music can be a bit loud to drown out the therapists talking in hallways but overall nice environment. Massage has always been good and even had a different therapist once when mine was not available and I needed an immediate massage done. Scheduling is easy. Staff is always friendly towards me, both by phone and in person. Not sure about the review mentioning bugs and bad floors, must be referring to different location as the Stone Oak location is always clean and inviting.
The absolute worst! – well, I have been looking for a decent massage place since i moved here from new york. I thought i'd give massage heights a try, given their rather cheap prices. MISTAKE! there were bugs everywhere; in the lobby, the bathroom, and even the hallway. and the woodent floor was aboslutely awful.
the massage itself was ok, but the receptionists were extremely rude. not to mention the treatment of the therapists seemed rather shady. the entire time i was waiting for my massage all i could hear was complaint after complaint. not a relaxing envirnoment AT ALL.
Expectation Exceeded – I get massages about once a month at my regular spa place, but due to current budget, I thought I'd try the new membership rate here, of $49, as a desperate measure. I went in with low expectations, reading reviews of shoddy therapists and newbies. I requested an experienced theapist and got "Michael". I was very impressed with my experience. He made me feel very comfortable, even with the hot stone massage, which was great and he was very professional. Im not sure about the other therapists, but if you go, request Michael. (He was there in the late evening when I went). The facility was nice - fine for a franchised-type of massage place. Tranquil enough. The massage beds were very comfortable! The front desk staff explained the membership and was not too pushy when I refused.
Lousy Massages – My wife and I went on a Sunday and got the most god-awful massages we've ever had. The therapists all appeared to be brand new, and gave massages that were only slightly better than having suntan lotion rubbed on your back. We won't return.
Greatest Massage Ever – This place was fabulous. From the moment I walked in I felt like a king. Their staff is friendly, the massage I had was like the an expensive spa at 1/2 the price. Their hot-stone and foot scrub just put me away.
I love it! – I've been a member for nearly 3 years and have had nothing but great experiences. The new location in Stone Oak is wonderful and I love the the option of getting only a massage or adding on hot stones.
Amen! to "Shady Business Practices" – Massage Heights (Bellevue Location) is also an absolute scam. Their massage therapists are not worth the $40 massage and their membership policy is a joke. When you sign up for their so called "6 month membership" you have to jump through rings of fire to cancel. They continue to take money out of your account even when you try to cancel and no longer are contracted for their services. The price can be appealing... but don't get sucked in, you will regret it. If you do get sucked in make sure to read the small print!
Poor Customer Service – I have been a member for 3 years with automatic rollover of unused annual 12 visits. Renewed in March 08 with 4 unused visits for a total of 16 visits for the coming year. I had used about 4 to 5 visits by June and checked with staff to see how many visits I had left for the year. I was told that I had only 8 visits left. Requested that an audit be done and Manager Jodi Majewski reported a week later that I still had 10 visits left and that she would correct my account. After 2 more visits, I requested the number left and was told 4 visits. Again, requested an audit. Called and e-mail Founder Wayne Evans of San Antonio and was connected to Cheryl. Explained problem to her and was informed that Jodi Majewski no longer worked for Massage Heights and that a lady by the name of Spring was the manager and she would have her call me. Long story short, after about 6 weeks and 10 calls to Cheryl to resolve the discrepancy and repeatedly being promised that it would be and that either she or Spring would call, nothing was ever done. Neither Cheryl or Spring ever called back. Massage Heights has lost a 3 year customer over their total lack of customer care.
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