Seattle >Household Appliances > Almvig's Kitchen & Bath
6407 12th Avenue NE, Seattle, WA | Directions 9811547.675126 -122.315809
Sun: 11:00 a.m.-5:00 p.m.;Mon: 9:00 a.m.-6:00 p.m.;Tue: 9:00 a.m.-6:00 p.m.;Wed: 9:00 a.m.-6:00 p.m.;Thu: 9:00 a.m.-6:00 p.m.;Fri: 9:00 a.m.-6:00 p.m.;Sat: 9:00 a.m.-5:00 p.m.;
Neighborhoods: Roosevelt, Northeast Seattle, Northeast
We will never shop at Almvig's again.
The purchasing process went well enough. We got a good deal on a washer/dryer unit during their black friday sale and were glad to find a place to take our business in the neighborhood. Things went south when it came to the delivery of the unit and customer service following our payment.
We scheduled the delivery a month in advance as I, the wife, needed to take time off work to be there when Almvig's delivered the unit. Almvig's had my contact information and knew that I would handle the delivery part of the purchase. They were supposed to call to confirm a delivery time in the morning, they didn't. At noon, I called to get an update as I wanted to jump in the shower but didn't want to have to run out when the doorbell rang. The sales associate said he would call the delivery team and call me right back. He didn't. At 4:00pm I called again to check on the delivery as they close at 5:00pm. Again, the same associate said he would call the delivery team and get back to me right away. At 4:45pm they called my husband at work to tell him the unit was not on the truck. That it would be delivered five days later. My husband text to ask me to handle the call as he was in a meeting. This is where things got incredibly sexist, in my opinion.
I called the same associate, he continued to assure me that my husband was fine moving the delivery date. I assured him that was not true. He continued to treat me as a “wife” not in charge of the money or purchases. So frustrating as you rarely get this treatment in Seattle! In the end, because they were closed by now, he said he would put a gift certificate to Whole Foods in the mail the following day...yeah, it's been a month and that hasn't arrived.
My husband was furious as he hates sexism just as much as I do and they never should have contacted him at work. He took PTO for the later delivery date as mine was used up for the year. He called as soon as Almvig's opened to let them know if the unit wasn't delivered that day we would cancel the purchase as it didn't meet the signed agreement that included the original delivery date. It was delivered that afternoon. I guess they needed a man to get things done.
Editorial Review – Since 1932, offers designers, cabinets, counter tops, materials, appliances and installation services for kitchen and bathroom remodeling.
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