364 11th St, San Francisco, CA | Directions 9410337.771009 -122.413152
Pickup and delivery: Daily 24hrs
Phones open: Daily 7am-9pm
Neighborhoods: SoMa, SoMa (South of Market), Central East
Worst service ever. I dropped off 4 t shirts, 4 pairs of socks, and 4 boxer briefs (4 days worth of gym clothes) on Friday. It's now Wednesday and I still don't have my clothes back and I'm out $16 for the tiniest load of laundry ever. Never will I use this service again.
I've had nothing less then a horrible experience with laundry locker.
In "concept" its a great service. To allow me to bring my cloths down to a location and pick them up on my schedule is exactly what I need. I'm a busy guy and don't have time to mess with inefficiencies. The concept is where the praise stops and Arik Levy should be ashamed he runs a substandard business. He needs to execute on the basics and fulfill the promises that Laundry Locker proclaims it provides.
WHERE LAUNDRY LOCKER FAILED:
1) I log on to the website, input my preferences, CC info etc. Spend 20 mins hauling my stuff to the haight st store. When I arrive, my CC does NOT allow me to enter. If you ever use this service, first check to see if you can get in before unloading your cloths!! Figuring there could be an issue with my card, I logged on via my iPhone, switched cards, waited 2 mins as their website suggested. Tried the second card. FAIL. Called laundry locker, no answer. (They take calls during bankers hours, yet run a 24/7 operation.) FAIL.
I needed to pack up my laundry (I had a lot of it, $275 worth that LL charged me!!), haul it back home. 20 mins of my life wasted and dirty laundry for a few more days.
I wrote their customer service dept and Madison responded with: "I apologize for the trouble you had getting into the kiosk. You should have access to the location now, the card readers sometimes go down and have to reboot. I can see they're up and working now, the card on file is below. I've put a 10 lb credit in your account for the hassle." She indicated their card readers sometimes go down, indicating this is a known and common issue. If they know their equipment goes down, why don't they have a 24/7 call service to fix it when it happens. 10 lb credit doesn't begin to appease for the hassle! Thanks, but no thanks.
2) I finally get to drop off my laundry and my card worked 1.5 days after I sent the original email. When everything was finished, I received my text messages indicating my locker numbers and the access code to get in, which is the last 4 digits of your phone number. I was able to retrieve all but 1 bag of cloths, which is, as of this writing, still trapped in locker 148. They did not program the locker to my phone number. I called their number and got a third party answering service. The Call Center person is not empowered to do anything other then try to locate someone in their offices, which, after 15 mins on hold, she could not do. I requested that Arik Levy call me back. Lets see if he does.
AVOID LAUNDRY LOCKER!!!
For the premium they charge, I expect a Mercedes experience but was left with that of a Yugo.
In all, I'll have wasted an hour of my life because of Laundry Locker's complete breakdown of processes ... 2 trips to drop off, 2 trips to pick up, 15 mins on hold with a disempowered outsourced call center agent and a rude hang up by a Laundry Locker employee who refused to help me.
UPDATE: Madison did call me back, she didn't solve my issue, made an excuse that they are a small business with the tone that being a small business should some how absolve them from their responsibilities to execute on the basics which THEY CHARGE A PREMIUM FOR. She went on to exclaim she would not be able to help me, and then hung up on me before providing me a resolution on how to retrieve my cloths.
I have no idea how to retrieve my cloths ... What a complete nightmare!
AVOID LAUNDRY LOCKER!
Take advantage of the customer referral rewards as well as the daily deal offers for discounts
Best Service in the World! – I have enjoyed excellent service from Laundry Locker for some time now, but it was recently put to the real test. Inadvertently my dry cleaning order got misplaced, and they spent hours, even on off-hours, to finally locate it for me. They handled my anger about it professionally and kindly, and they came through in the most professional, appropriate and right way! These guys are the best!
Consistently Good – Laundry Locker isn't perfect. No wash & fold service is, and if you haven't figured that out yet you're probably the type that gets all mad a lot. They are consistently on-time and as-requested, reasonably priced, efficient in communications, and have quickly resolved the only issue I ever had.
For a service that I interact with weekly, I can't think of a better recommendation than "consistently meets expectations and fixes it when they don't."
Great laundry service – Laundry Locker has been available in my apartment building for several years, but for some reason, I never tried it until a couple of months ago. I now use it all the time. It is well worth a little extra to have it sorted, washed, folded and shrink-wrapped in plastic without me lifting a finger. I put the clothes in the "locker" in my own apartment building and it magically returns clean the following day. What a great business and service!!!! Highly recommended!
Reliable Dry Cleaner – Green, convenient, and hands down for service...
Much better than the local dry cleaner! – Laundry Locker is so convenient. There are lockers in the parking garage at work so I just drop my laundry off when I get to work and pick it up when I get off of work the next day.
Reasonably priced and they always sew on my missing buttons!
Laundry Locker is simply the best! – The service is better than taking in your laundry to the Dry Cleaners! Its quick and easy. I LOVE it. Hands down for best service!
Love Laundry Locker! – Laundry Locker does a great job and it is so convenient! All I have to do is drop it off and it comes back clean and nicely folded. I love that I don't have to spend my day waiting at the laundry mat. It's a little more expensive, but I think it is worth it. Thanks Laundry Locker!
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