Nothing but tude.... I am always in the market for a good spa. I haven't even been to this spa yet and I won't set foot in the door based solely on their responses to negative feedback. Nothing but attitude and defensiveness... Not at all apologetic or corrective. It's funny... many people have made the comment about the front desk staff being standoffish. I can actually hear that tone in the responses. What a shame... It sounds like the massage staff is fabulous, but they will suffer as a result of this attitude.
Careless and rushed bikini waxes. I unfortunately had a very negative experience getting a bikini wax at Revive. The Aesthetitician was very polite, but it very well could have been her first day giving a bikini wax. Bikini waxes are not pleasant to begin with, but the bikini wax I had was nearly unbearable. Not only was the woman rushed and carless, but she didn?t even take the time to clean up the wax afterword. I?ve had countless bikini waxes and have never left upset or in pain until my experience at revive. I must note, however, that the staff was very polite, even the amateur who administered the awful bikini wax.
Well I must say that I visit many spas on a regular basis. It's my job. I walked into Revive and was bombarded with great hospitality & swept right into my room with an ice cold drink. I know this is protocol for most spas, but when you have employees that go out of their way to make sure you are comfortable, it's a good feeling.
I'm not going to get too much into the massage, it was exceptional. Many people out there can give you a great massage. Revive did not disappoint in that department, but to feel at home almost instantly is a hard mission to accomplish. The personalities of the Revive staff took a massage appointment and turned into an unforgettable mini vacay!
I don't see too many men writing reviews so I have to...
This place is amazing. Best massage I have had in such a looooong time.
The crew there was great and I am now a regular customer.
BEST SPA IN DENVER...BY FAR!.
Revive is an incredible spa that has a ton to offer. The staff was awesome and made me feel very at home.
Everything, from the second you walk in the door, is a pleasant experience - the aesthetics are great, they have a few products that as a male (non-metro) love ;)
I have to add that Revive is very affordable also. It's a hidden gem in uptown Denver.
I am definitely looking forward to my next visit.
Thank You. We sincerely appreciate your review.
OWNER DOESNT CARE ABOUT CUSTOMER SATISFACTION. I had a great massage with Michelle. To bad I'll NEVER go back because because of payment issues and the owner has no idea how to take care of unhappy customers. The owner wasn't there the day I was. The person working had no authority to take care of payment issues. Owner was supposed to call me 2 days later - he never did. I finally called 5 days later only to have him tell me that there is nothing he is willing to do to correct the payment issue but that I can still use my remaining gift cert amount on other products in the spa. Gee, thanks -- you mean you are allowing me to spend the gift cert money which I'm legally allowed to do? THIS GUY DOES NOT GET IT. If he is going to limit what the gift cert can be used for -- he better put some disclaimers clearly on them. Othewise a customer would naturally think they could use the whole value of the gift cert. There are way too many spas around to go somewhere that the owner doesn't care about clients. He says he does care but didn't even attempt to make this customer happy. He just had excuse after excuse - but never an apology or attempt to fix it. Not a wise choice in today's economy.
Dear Debbie Ast
Although it is unfortunate for your experience, we would like to tell our side of the story. Debbie came in for a massage on a Sunday afternoon, during the check out process she wanted to use the gift certificate towards the massage and the remaining amount towards gratuity. She was politely informed she couldn?t use the gift certificate toward gratuity, but was told that she could purchase products or use it toward future services. As a business we are allowed to put restrictions on gift certificates, services, promotions, as it pertains to the business. When she called, she was again polity told that she could not use the gift certificate for gratuity. She continued to yell, hurl insults, and throw a temper tantrum over the phone for 20 minutes. DEBBIE DOES NOT GET IT, you do not treat anyone in that manner. We treat all customers with respect and we deserve same. She then informed me that if I gave her a discount that maybe she would come back to Revive to use rema
Awkwardness...... I felt unbelievably awkward even from the first time I called. The man at the front desk is completely out of character for a spa. And it's a little unnerving to call and schedule a bikini wax with him (a Brazilian). Gina did a great job and I was very pleased. But I agree with the negative revive below me, all he seemed to care about was the money.
Thank you for your feed back about your spa experience. Revive hires individuals based on their qualification that can enhance Revive Spa. We do not hire individuals because they are man or woman. It may be ?out of character? to have a man answering the phone or as a spa concierge. At Revive we are proud to have men and women working in all positions. While it may have been a little unnerving for you, we can assure that our staff is completely professional.
Eek...!. Extremely unprofessional and rude. This place seems to only be concerned about making money and not interested in taking care of the individual. Do yourself a favor and bypass this place.
Greetings, Thank you for your feed back your spa experience. We have taken your comments into serious consideration. However we would like to know more about your experience. We can only improve upon our treatments and customer service if we know more. Please e-mail us at firstname.lastname@example.org , and tell us about your experience or take our customer service survey on our home page that allows you to write more. We sincerely appreciate your review; all criticism is welcomed and appreciated.
TOO bad, bad service. Bad experience from the initial phone call. The person who answered the phone was not friendly. When I walked in for my appointment, two employees were just standing at the desk talking and no one turned to say hello or welcome me. I had to interrupt to check in. The experience just wasn't calming, welcoming, or inviting. Which is what I look for in a spa. It also seems like the business responses to criticism are just extremely defensive instead of constructive. Seems like a snobby place to me. I'd rather go somewhere less new, but more friendly.
Dear Too bad, bad..
Thank you for your review of your spa experience with Revive Spa. We (Revive Spa) are always looking for ways to improve ourselves. We are sorry to hear about your unfortunate experience. Thank you for brining this situation to our attention. We address all posting in their entirety and address all issues individuality.
Front Desk was standoffish, but massage was amazing. I read some of the reviews and I was very excited to book my appointment. Unfortunately I was not pleased with my experience. I was in over the past weekend and I felt incredibly unwelcome when I arrived. The front desk seemed to be in disarray and the man at the front desk was incredibly standoffish. He asked for my name as if I was just another patient in the doctor's office. He made me feel uncomfortable as he tried to make small talk while walking me back. I'm sure he doesn't typically work the front desk and I suggest he tries not to as often as possible. When I got into my massage I was unnerved by the experience so far, but Bethany was AMAZING. She was so attentive and it was one of the best massages.She really listened to my needs and I was very relaxed when I walked out. Until I again got to the front desk where the same man was sitting there and didn't know what he was doing while checking me out. A spa doesn't run smoothly unless all the departments are functioning properly. I hope I went in on a day that was unusual.
Revive is always excited to hear about our staff members performance. However we would like to point out that a man at the desk asked for your name so that he can check you in for your services. Addressing clients by their name is good customer service. When he made ?small talk? with you when walking you back is to help make you comfortable in a new place, which is also to provide you good customer service. Would you prefer if we just ignored you and wait until you walked up to the front desk and said your name and your service? Or just say ?hi? ? sit here, your therapist will be with you in a moment? Getting to know our client is what Revive tries to do with every guest that walks through our doors. We are always concerned about our client?s well being, and if there is anything we can do to make their stay and experience better, we will do it. We can only do this by asking questions and making ?small talk?. We are pleased you had a great massage and to hear tha
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