Houston >Dentists > Castle Dental
6831 Highway 6 N, Houston, TX | Directions 7708429.857978 -95.645057
HORRIBLE!!!! DO NOT GO HERE EVER!!! I WOULD RATHER PULL MY OWN TOOTH OUT THAN GO HERE AGAIN!!!! CASTLE DENTAL "SAID" MY BROTHER'S INSURANCE DOES NOT COVER THE PROCEDURE AND HE HAVE TO PAY $2700 OUT OF POCKET. THEN HE FOUND OUT THEY NEVER BILLED HIS INSURANCE!!! HE HAS BEEN TRYING TO GET THIS RESOLVED FOR MONTHS. PROCEDURE WAS DONE IN MARCH!!! GOOD LUCK ON GETTING YOUR MONEY BACK!!! COMPLETELY INPROFESSIONAL.... REBECCA, TAWANNA, BERTHA! THANKS FOR ALL YOUR HELP!!!
This place seems to be all about the money. Staff is fine and late, but prices go up while you are waiting.
Everyone was very nice, helpful, and quick. I was very happy with everyone. Thank you.
everything has been quite good and the dentist and staff have all been very nice and also very professional.
Detailed explanation of treatment cost, easy to make appointments, and flexible.
Unprofessional Service – The dental office was scheduled to open at 9 am and my appointment was at 9 am. I arrived 10 minutes early and waited. A 2nd patient showed up at 9 as well and we both waited. One of the hygienists showed up about 9:08 but she did not have a key so she called the office manager but there was no answer. She tried again a few minutes later and was told she would be there in about 3 minutes. The office manager and the front desk associate arrived at the same time, 9:15. The front desk associate opened the door but did not appologize for her tardiness or even offer a good morning. The office manager apologized but it didn't strike as sincere. After signing in, I was called to the front desk and advised they had tried to call to change my appointment but could not reach me as my phone was disconnected and I verified the number they had was no longer in service. I made the appointment less than a month in person and they could have verified my number then had they a mind to and I'm actually sure they did but she provided an older number. She told me this morning she would have to reschedule as the dentist was not in and I said all I'm in for is a cleaning and she said I was due for my exam and could not get my teeth cleaned until I had the exam and the dentist would not be in until later and they were booked full this afternoon. I asked why the appointment needed to be rescheduled and she said the dentist had an emergency (they knew last week she was going to have an emergency this morning and be late?) and she said the soonest they could get me in would be Friday and I said that was not convenient for me and she said she was sorry but in a very rote fashion without a trace of sincerity. Bad front desk rep and totally unprofessional service for multiple employees showing up late . I need to find a new dentist.
Extremely happy with friendly service that we received from EVERYONE in the office, especially Sarah, Judy, Tameka and the Dentist.
I knew exactly what I was going to have to go through, and I was terrified! For the first time in my life I was comfortable in a dentist office. I had many friends tell me to go to private dentists and not to trust castle dental, but after my experience with you all I am glad I disagreed with my co-workers. The staff members at Copperfield Castle Dental, and Jones Rd/249 Castle Dental were extremely helpful and professional. I would recommend these people to anyone looking for dental treatment. Thank you very much for a wonderful experience! I will continue to return for future dental needs. Thank you.
The office staff and dentist were very professional, explained my insurance options to me (which was very helpful), and provided quality service.
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