Austin >Shopping > Crown Trophy
12233 Ranch Road 620 N Ste 112, Austin, TX | Directions 7875030.461675 -97.814544
SUMMER HOURS: Mon--Fri 10am--5:00pm
Sat. Sun. Closed
Or by appointment
Worst Business Owner in the World! – There are a lot of better choices for purchasing your trophies than at Crown on 620. The prices were OK, but the service and quality couldn't be any worse. I bought a couple dozen trophies of various sizes. After receiving them, I called to complain that many of them were leaning and/or misaligned. The owner hung up on me! I called back and the manager answered and I told him of the same issues and he tried to help me. But obviously the owner didn't want him to spend any time fixing my trophies. Needless to say, I ended up having to fix them myself.
Mr.Wheeler,I don't really understand why you've posted this comment.You are not in our customer database. My staff and/or myself go over the customer's order to check the whole order before the customer leaves the store, to make sure he/she is satisfied with the order that he/she placed. It's our store standard practice. Even orders with 1K-10K trophies are check before the customer leaves my store. Meaning checking each box of trophies. I am the owner/manager. We don't have a male employee in my store. I'm here every day. I know all the orders. Our customer satisfaction rate is really high. That's why they come here. We answer and return all phone calls. You must be mistaken.
Fast & Efficient Customer Service – They met the need quickly and when I changed gears, they still met the need. Less than 3 hour turn around on project. We were happy and pleased with their service. Anita
SUCKED – I called to order a gun case and was never replied to!!! I called back several time to get ahold of someone and still told I would be called back and never was!!!! I will never use them again!!!!!!
Great Service – Doing business with Crown has been a pleasure. John and Monica are great business people and treat their customers with great respect and loyalty. They always provide a great product and provide it on time. I love doing business with these two they are great.
Great customer service – Monica and John are great! They really try hard to make sure each and every customer is satisfied. My orders were done on-time and correctly (and at a great price).
A BIG "THANK YOU!" – Monica and I, along with our Staff, want to take a moment and say ?Thank You!? to all of our customers; past, present, and future.
Without your continued support, and your repeat patronage year after year, we would not have continued our phenomenal growth. We owe it all to you and the positive word of mouth you have shared with your friends, neighbors, and associates.
What's in store for this upcoming year: New and Exclusive products, a brand new Corporate and Golf product line which is unsurpassed in the industry, Continued Free text engraving, Uniforms, T-shirts, Fundraising Products, Advertising Specialty Giveaway Items, a ?Crown Trophy Superstore" to serve you even more!
Because of your continued repeat business, we have contributed thousands upon thousands of dollars in donations to non-profit organizations in our community.
In closing, we want to say thank you again for your continued support.
John, Monica, and Staff
best little trophey shop in texas! – I have used Crown Tropheys to take care of my clubs large order( aprox. 290 tropheys each year) for the last 3 years and I couldn't be more pleased. If a trophey was scratched or if I had to add a trophey to our order the staff was very coopertive and very willing to put in that extra bit of effort to get our package done. The staff has always been extremly helpful, and I have never had a problem. I would highly recomend their shop for your trophy needs!
Makes me look good – I found Crown Trophy by using this service's reviews and I'm so glad I did. I knew there were plenty of trophy shops but these folks are much more personable and professional in their customer service. I like the location and ease of getting in and out. There's plenty of selection, the interior is clean and well kept, and Monica keeps a large candy bowl on the counter. But I'm happiest to have the relationship established that now consists of a monthly email notice and 24 hr completion. My boss is impressed when I make our montly award meetings and comments, "How'd you get that so fast?". Seems magical to me, too.
Crown Trophy Saved the Day – I recently had several corporate awards made at Crown Trophy. John really went the extra mile to make sure that my plaques were outstanding. Needless to say, we were very pleased with the results.
After giving the awards out though, I realized that I had mispelled one of the names when I placed my order. I called the store and told them what I had done and that I needed another plaque made. Monica had the plaque ready for me within 30 minutes. I was able to replace the plaque that I had presented the same day. The speed that I was able to replace the plaque made the recepient better about the whole deal.
There's no doubt that I'll place my next order with Crown Trophy.
Great products and great service – It has been wonderful to find a place like Crown Trophy to help us with our company awards. They guided us through the process of finding a unique employee award that we give out monthly, and also produced our first Team Recognition Plaques. Being a small company ourselves, we appreciate the level of service and attention we always receive from Monica and John.
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