Irving >Automotive Sales & Services > Kwik Kar Lube & Tune
9451 N MacArthur Blvd, Irving, TX | Directions 7506332.933932 -96.952585
Monday - Friday: 8:00 AM to 6:00 PM; Saturday: 8:00 AM to 5:00 PM; Sunday: Closed
Neighborhoods: Valley Ranch Association, Valley Ranch
Fantastic Kwik Kar – I just wanted to relate my experience at this Kwik Kar Valley Ranch.
I was needing an oil change and after several negative experiences at various facilities I decided to try this spot out after reviewing them on this cite. I was greeted with a smile and they actually placed a paper floor mat in my vehicle although I believe my floor was rather spotty to say the he least. The crew was very helpful as they explained what I was getting for the price(full service oil change), and they even let me know what the manufacturer recommened for my vehicle for the miles that I was at. The manager(Thomas) and the assistant manager(Jamie) were both very helpful both in the shop as well as at the regester, letting me know of the best route to the carwash they have to offer down the street(free)...the entire staff seemed to work well together and seemed like family...working very professionally together....I felt as though I was well treated and well informed without feeling I was being pressured to purchase the usual extras that tend to come with these Kwik Kar places.I highly recommend this Kwik Kar! They are very fair and very knowledgable as well as very fair prices and no hidden charges...what they say they will do they do...
Double labor charges – Went to Kwik Lube in Valley Ranch for new wheel bearings. I was told it would be $380 for parts, and up to 4 hours of labor. Imagine my pleasant surprise when I was called after two hours saying my car was ready. Now imagine my unpleasant surprise when I was told they had to charge me the full 4 hours of labor at $85.00 per hour. When I complained that it only took two hours they were very unsympathetic. They could not tell me who forced them to charge me for 4 hours for 2 hours worth of work. They would not tell me who pockets the extra $170.00 labor charge. They were immediately transformed in little sargent Schultz's from the TV show Hogan's Heros, "we know nothing!" Visit these jerks at your own risk. Don't say you weren't warned!
Very HONEST reputable people-check pricing here before allowing work at a dealership or elsewhere. Excellent work, knowledgeable, will give you the STRAIGHT answer. We have saved hundreds and hundreds of dollars here over the years. Can't recommend them highly enough!
You can change my fluids anytime ! – I typically take my car to the Valvoline in Lakewood to have my oil changed; however, they are always SUPER busy. Unless you arrive at 8am on the dot when they open, expect to wait at least an hour. Since I was on Mockingbird anyway, I figured I would try this place out. It was 11am on a Saturday but I was able to get my car in immediately! The gentleman who helped me was super friendly and told me he would have my car out quick. Went inside and selected a magazine to read (which by the way they even had chick magazines like Glamour and Cosmo...awesome). Found a great article and even before I was able to get halfway through, they came in and told me my baby was ready to roll! They even accepted my Valvoline specific coupon for $6 off my oil change. Kwik Lube, you can change my fluids anytime
Spectacular JOB! – I have been coming here for over seven years to get my state inspections done. Each time, they have always done a spectacular job. I just went today and they have a new inspection guy who knows his cars back and forth and very easy to talk to and up front. If you're in need of a state inspection, this is a great place to go to. They also do oil changes and repairs. Never go on weekends or early in the morning. They are constantly packed. With the new fitness center and insurance place opened up to the building next to them, I am sure this will give them a bit of gain in business.
Was very impressed...! – Was very impressed that the folks at Kwik Kar were also able to diagnose the problem with and repair my A/C - at a fraction of the cost my dealer had quoted me. Very professional service - and my car was ready exactly when they said it would be.
These people know their stuff and have a professional approach to car care. I enjoyed the employees and the friendly atmosphere. Brake checks and top offs are free to customers and a vehicle maintenance inspection is included in every oil change. Good newspapers and magazines to look at while the car is being worked on.
Poor Poor Service – Service center charged $90.00 to tighten a battery cable. $90.00! They swear they hooked up the machine to their diagnostic machine, but failed to realize I watched what they were doing. Was not hooked up to a machine. They only opened the hood and fiddled with cables. Would have accepted the $90. and been fine if they had given me advance notice of the charges. The only notice I was given, quote: if it's something simple, we will not charge you. end quote. Customer service is just poor, rates are outrageous.
Thumbs down for owner – No problem with employees, they're always fast and courteous. But the multiple times I've been in there, the owner has been a jerk. The latest time he opened the shop almost 20 minutes late, he never once apologized or acted like he even cared that people had been outside waiting. Guess he doesn't realize that a "sorry about that" will make things better. I only keep going there because it's close, and they do good work, but the owner is the worst.
by far the best service ive had in texas – i just moved here from florida and these young professionals took good care of my baby " 2006 orange saleen" they know all about my car and got me the paper work i needed to register my vehicle. Not only that but they let me drop off my cat on my lunch break and dropped me off at the office, they checked my breaks and couldve sold me a break job front and rear, however they showed me that i only needed the front done. then they picked me up from the office and when i got back i was surprised to find that my synthetic oil change front breaks and emissions testing all together cost was very low.. GREAT JOB GUYS KEEP IT UP.
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