221 W Polk St, Richardson, TX | Directions 7508132.948870 -96.734488
Very Unsatisfied Customer – Have tried twice to go to restaurant and first time they were closed for a private wedding. Went tonight and called ahead of time to make sure they weren't closed. Got a reservation and took my father-in-law, husband, and 2 kids. They did have a huge party going on but still sat tables in the regular section. My kids entrees took about 1 hour to come out and the food was horrible. My father-in-law had to pour a ton of salt in his soup, the chicken was very chewy and bad quality, the beef was very chewy and bad quality. Will never go back! Had to take the kids to Panera for chocolate chip cookies as a reward for sitting through this terrible meal.
Best Dim Sum in DFW – It isn't as good as San Fran or NYC dim sum, but it is the best in Dallas.
Not worth the money and terrible service!!! – My husband and I wanted to try a new dim sum restaurant since we've been to many around North Texas. Maxim and Kirin's Court have terrible wait lines. Kowloon in Arlington is by far the best Dim Sum restaurant with good service. Arc En Cel was too but they closed down in Garland. But this one was amazingly terrible and the service was even worst. Being of Asian descent, Dim Sum is one of our favorite past times for weekend brunches... and to tell you that this was a terrible experience and restaurant does not even put into words what it was like. Some of the food were cold, the cart waiters/waitresses just passes on through out table to other tables not even looking at us at all. It was true that you have to beg for food and especially for more water. It was a terrible experience and a waste of my $30.00. Now for the people saying that the Dim Sum was cheap? Uhm NO! The prices ranged from $3.50- 6.00. That's not cheap Dim Sum like other reviews here say. Food was okay and the dishes were overpriced. I still think Kowloon in Arlington is better. I wish Arc en Cel was still open.
Anyways, don't waste money here.
Spend it else where that gives great food and service!!
Best Dim Sum in Texas! – My husband introduced me to this wonderful place! we go there at least twice a month! The food is wonderful and the Service is always god too. the waitstaff is always so nice , courteous and kind!
Great Place for Good Dim Sum – Went their on Sunday, so busy, so may choices of dim sum, just like what I had in Hong Kong.
Noticed that management had been changed and improved, even owner is there to takecare the customer and give orders. restaurant had been remodel since I went their last time. I highly recommanded you give them a try if you like Dim Sum. Baked BBQ Pork Bun is a must try.
Thee worst treatment I have ever experienced! – We were practically ignored from the moment we walked in the door. An adjacent table felt sorry for us and started sending carts to our table. I felt like I had to beg everytime I wanted anything, even the check. On the way out I saw a dim sum menu with pictures, which would have made our life much easier. I picked it up to see what we had missed out on and one of the wait staff started yelling at me and accusing me of leaving with it. The food was good, but not good enough to endure that again! I understand and appreciate cultural differences but this was unadulterated rudeness!
EXCELLET DIM SUM – Busy on Sunday afternoon. It was a 30 minute wait outside in the cold, but we were served hot tea. My favorite were the fried chicken and shrimp dumplings!!! Service was great. I will return again!
Dim Sum-alicious – We got there just after they opened on Sunday and were seated immediately. When we left, there was a line around the building. The food was incredible! Reminded me of the great Chinese food I have come to love in L.A. (choices included: shrimpballs, fresh veggies, custard cup, chicken feet, soup, etc).The price was more than acceptable for all we ate. Not only was there a contstant stream of carts with tons of choices, they also had a table with people making hot items per each customer's order. Yum! The service was fine and employees were polite. They also let us take home our leftovers. I can't wait to go back this weekend and stuff my face.
Best dim sum! but poor service! – This is the best dim sum place I've had in Dallas or elsewhere. However, the service is bad! The waiter was rude to us, and the manager doesn't care about it either. The restaurant was packed on weekends, and people would wait for 30 minutes or more to eat. Because the waiting area was jammed, we waited around the vacant tables, and the waiter told us to go wait outside. We said well, we're here first, and if you make us wait outside, you'll have to make other people wait outside, too. He said rudely said, "Go wait outside!" He said it in such very rude manner and that clearly states our business doesn't mean anything to them. It was the most horrible experience customer service I've seen ever!! You get better treatments from Taco Bell or McDonalds. And you would have to look eager and desperate to ask for utensils or drink refills from the waiter or waitresses! This is the only place where I feel like we have to be begging to eat!! And this is a restaurant in America! After we were done eating, we paid with our credit card, and we waited and waited for 15 minutes for our credit card. We had to walk up to the front to talk to the manager in order to locate our credit card. They said, they don't remember who it belonged too. They seriously need to place value on their customer service and fire the manager. It's been such a bad customer experience, I'm not sure if I'm ready to go back there to eat eventhough I miss eating their dim sum.
Manager is AWFUL – I am Chinese from Mainland living in Dallas. I eat at restaurants serving authentic Chinese food at least twice a week. The only times I've been to Kirin Court is during dim sum on the Sundays. Recently, I went for dinner on a Friday night with some friends and experienced perhaps the WORST kind of bad service imaginable in a "service" industry. After we had finished our meal (which was rather average), my friends and I split the check in half, handing the waiter TWO credit cards. After a long delay of 10 minutes, he comes back to the table with ONE credit card. We ask him where the other card was and he seemed confused. Yes, they had "misplaced" it. With us looking on, the waiter and the manager looked around for it, including in OTHER GUESTS' TABS. After 10 minutes of obviously fruitless searching, we are getting extremely frustrated. I go up to the front and wait for them to find it. Finally, the waiter finds it ON THE FLOOR. A customer's credit card is on the floor. I am obviously not happy that they nearly lost our card and the manager seemed absolutely unphased by this. I make a comment about how riduculous it is that they simply lose someone's credit card and we should be compensated for their error. In hindsight, I merely said it out of frustration. However, the manager's reaction to it made me absolutely LIVID. He said that he was a business, not charity, that we ate the food, meaning service is not a factor, and that I was DRIVING HIM CRAZY. To add the proverbial cherry on top, he proceeded to SLAM our credit cards, receipts, and a pen on the counter, yes, SLAM. The NERVE! I will never again give my business to a restaurant where obviously service is not valued and the customer is never right. There are too many excellent Chinese restaurants around for that sort of behavior to be acceptable. I hope everyone will use this to make a point to Asian business owners; unfortunately, service is a large part of what makes a good meal.
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