The Westin St. Louis

811 Spruce Street, St. Louis, MO | Directions   63102

38.623208 -90.195008

Open Hours

Daily 24 Hours

Hotels & Motels, Family-Friendly Hotels, Luxury Hotels  more

More Categories: Lodging, Business Hotels

Payment Methods: MasterCard, Discover, Visa, American Express

Lodging Services: Online Reservations

Neighborhoods: Saint Louis, Downtown St. Louis (East), Downtown East

The Westin St. Louis
The Westin St. Louis
The Westin St. Louis
The Westin St. Louis

From The Owners of The Westin St. Louis

Comfortable hotel for business travelers and leisure guests to relax.

Reviews for The Westin St. Louis

over a year ago

Great Hotel BUT... – It's a great hotel but if any of you are looking to save some $$ then book it at They usually have some pretty good deals on there!

Doesn't Recommend
over a year ago

Noisy, Poor Customer Service – If you’re looking for a quiet room – you might want to look elsewhere. I had an awful experience coupled with even worse customer service that has resulted in going out of my way (and for my employees) to avoid all Westin properties.

Despite the fact that I was sick and requested a quiet room, my room was located near several clubs with loud music and was a hundred or so yards away from a freeway interchange and rail line. Despite calls to the front desk and e-mails to Westin corporate nothing was done during my stay. Then following four sleepless nights and further complaints, Westin/Starwood finally informed me that the property is noisy by the very nature of its location and that the noise was outside their control and did nothing more. It is interesting that other Westin properties, including New York Times Square, have sound abatement. It is disappointing that I can no longer trust this brand.

While I could go blow-by-blow of by far the worst customer service I have experienced in years, I’m not sure this would serve a purpose to those who use this site. However, the following are excerpts from e-mail responses from the Westin St. Louis and Westin/Starwood corporate that further validate the issues with noise at this property.

“Our favorable location next to the ball park definitely has its draw backs. The ball park provides an excellent view from some of our rooms and an easy walk to the games but also comes with excited fans as well as neighboring restaurants and bars.” Oct. 17, 2009 e-mail from Sarah Peplowski, front desk manager.

“Since the noise was from an outside source, it is beyond the hotels control.” Oct. 18, 2009 e-mail from Stephanie Ryan, Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide.

over a year ago

Distinctive digs with modern amenities and beds so heavenly they're hard to roll out of. – In Short
With programs designed for both business travelers and families, this property takes service seriously. Business travelers can take advantage of guest office rooms stocked with phone, fax and printer. For families, a kids' club provides coloring books, bath toys and a phone line dedicated to bedtime stories. All visitors are treated to signature Heavenly Beds with pillow-top mattresses, cushy down blankets and crisp white sheets ranging in thread count from 180 to 250.

over a year ago

Totally Perfect – I first visited the Westin St. Louis in fall, 2003. I fell in was so perfect. Modern and luxurious. Not like frilly decor, but cool, hip and comfortable. If you are "conservative" you might think it stark, but if you are 30-40ish, yuppie, you will Love it.

The Staff went out of their way both times I was there to make my stay wonderful.

Thanks, Albert in the Hospitality were a doll. Get the upgrade to the floor with this's sweet!

Can't wait to go back.

over a year ago

Wedding Night Hotel – We stayed at the Westin on the night of our wedding. The service was excellent, the room was beautiful (very modern looking), the room service breakfast was delicious, the bathroom was huge, and the bed was possibly the most comfortable bed I have ever slept in (complete with a down comforter and 4 feather pillows). We can't wait until our 1 year anniversary, when we plan to stay at the Westin again. The Adam's Mark pales in compartison to the Westin.


Write a Review for

The Westin St. Louis

80% 100 11 5 Votes

Best of Citysearch

Nominated for:
Get Directions
Your Friends

Sign in with Facebook Sign in with Facebook to see what your friends are up to!

Add Blog Post

Add your blog review of The Westin St. Louis to Citysearch

Do you have a review of The Westin St. Louis on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:

  • 1. Include our image link in your The Westin St. Louis review blog post.
  • 2. Citysearch will notice that you're linking to one of our pages. We'll scan your blog.
  • 3. We'll show a link to your blog post from the The Westin St. Louis page on Citysearch.

The Linkback system is free and automatic. It's really that easy.

Read our FAQ for details.

Image Link

To link to our business profile page, copy the html below to your web page.

The Westin St. Louis on Citysearch