Queens >Food & Dining > Masso
4725 Vernon Blvd, Long Island City, NY | Directions 1110140.744854 -73.953229
Mon. - Thu., Sun. 11:30am - 12pm;Fri. - Sat. 10am - 12pm
Neighborhoods: Hunters Point
yummy – Romantic little spot, delicious food, from starters to entree. Great wine too, was a bit weary of going cause of some reviews but our experience was great. The waitress was young and not too attentive when it came to refilling wine. Other than that, we will return.
What a Messo! – Masso? This place should change it's name to Messo because everything from the food to the service is garbage. My wife and I live in the neighborhood and drive by this place at night sometimes thinking hey it looks really cozy and romantic but it's always empty, whats the deal? So we decided to give it a shot and realized within 15 minutes why this place is so dead all the time.We got there around 9pm sat down I ordered a salad special which consisted of some spinach, apples, avocado and grilled shrimp...now you might be thinking mmmm that sounds good, well so did I until it came out 25 minutes later without the shrimp and avocado probably because the waitress failed to write down our simple order. Judging by her spacey demeanor it wasn't a surprise that she messed it up..she told me"keep eating and I'll bring out the shrimp and avocado" by the time she brought the shrimp and avocado to the table 15 minutes later I had already finished my salad and at this point was so hungry rather than tell her to not bother I ate the burnt shrimp and mushy avocado which looked like it had been salvaged from the garbage. My wife who is 7 months pregnant ordered the most simple appetizer on the menu...fresh tomato and mozzarella...that also took 25 minutes to come out of the kitchen and was a disaster. Apparently after we asked her what was taking so long she answered "wellllll we like ran out of tomatoes and we had to send the guy to the store"...mind you they finally served her mozzarella and flavorless BEEFSTEAK tomatoes. Not exactly the Caprese you would expect from any decent Italian restaurant. Up to this point we were extremely patient and were looking forward to eating our entrees which we thought might help to save the whole experience from being a complete disaster but our patience ran thin after having to wait another 35 minutes at which point we told the waitress to bag it and we would take it to go. I failed to mention that during this entire time we were the only two people dining in the place. I payed the $70 check left her a 15% tip and we were off to eat at home. When we arrived home 5 minutes later I opened up my salmon to find what looked like a kiddie sized portion about 4 inches long and 1 inch wide and completely burnt to a crisp. My wife's talapia was also an abomination. I was irate at this point and wanted to bring the food right back to them and give them an earful but my wife who is pregnant and starving was surprisingly a lot more calm then I was. She called up and politely informed our waitress who answered the phone that we were unhappy with the food and with the whole experience and would like a refund just on our entrees and not on the appetizers that we ate while we were there. The girl made up some lame excuse that she didn't have our credit card number after she had just charged it not more than 15 minutes ago. ...she came back with her best offer which was to send us new food..I mean, come on...after waiting 1 hour in the restaurant for our food which was horrendous did she really think that at 10:15 it was reasonable to have us wait god knows how long to have them deliver more food that would have probably tasted just as bad. Needless to say we went to bed starving but today being my wife's birthday I hope to make up for it tonight with a special dinner. I have to conclude by saying that I have never had to write a bad review about a place, usually if I'm not happy with a restaurant we just pay the bill and never go back again. Being a long time resident and local business owner in L.I.C I felt that it is important that people know not to go to this place given all the other restaurants in the neighborhood that are doing the right thing, serving good food and taking care of their customers which is essential for any restaurant to be successful. I wouldn't be surprised to see Masso out on its Asso in a few months. Enjoy a beautiful Italian dinner for the same price at Bella Via or Manetta's.
Not worth 3.5 stars! – My boyfriend and I just got back from eating at this place, and all we can say is that it was the worst dining experience we've had so far in Long Island City.
We had to wait FOREVER for our main course. Our waitress came by and apologized for the wait, and told us it would just be a few minutes. She then finished her shift, and on her way out told us once again that our food would be out soon. That was 20 minutes after she told us the first time! To top it off, as we continued to wait, we did not get a SINGLE acknowledgement from the other waitresses that were standing around.
To top it all off, when we finally got our food, both our dishes were well overcooked. I ordered a pasta with shrimp dish and my boyfriend ordered the skirt steak medium and got it WELL DONE (we're talking brown brown)! If it had not been so late already, he definitely would have sent it back.
I was really annoyed by the whole experience, but my boyfriend was even more so. He's the type of guy that will tip well under almost any circumstance, we're talking minimum 18%. I've never seen him tip less than 15%. We did tonight.
P.S. - I agree with the other reviewer that said not to believe in the 5 star reviews. There is no way this many people could have enjoyed eating at Masso.
Best in the Area – I actually took the time to make an account to give Masso the recognition it deserves. The best appetizers and pizza! Thin crusted and delicious! Not to mention the entrees I've tried, the unbelievable chicken parm, the delicious hamburger on an english muffin, the skirt steak, and the fish! All excellent and wellpriced.
The service was immaculate. They were nice waitresses who talked to me as a friend, offered advice on the menu, and the wine list. The owner, a woman who was helping sit, was friendly to all tables who requested her as far as I could see, I was sure to thank her the first time and every time I've been since. The place itself is cozy for a date, and a nice bar for a drink with friends. Any big game is usually on, or good modern instrumental that fits the style.
I absolutely recommend for all in or coming to NYC!!
If only... – If only the owner dedicated as much time to recreating the dining experience as he does spending time leaving bogus reviews, I might be leaving a positive review, unfortunately that isn't the case.
The service: Incredible, in how awful it was. I find the previous wine pouring review delightful, we didn't even get poured when the wine was delivered, we were poured a tasting, and she walked away.
The food: Terrible, unless, maybe, you were a penguin, as in the one played by Danny De Vito, not the Happy Feet kind. It was the worst lobster ever, it was so briney, I might as well have bitten into a live lobster.
Ambiance: Great...if it were 1998 and everyone were up for raving. Too bad I left my glo-sticks in my triple fat goose coat.
The decor wasn't bad, but the music made me seize.
Dinner for 2: $100+, the biggest loss wasn't the money, but the disappointment in their lack of caring. I saw several tables, including my own, bring issues up, which the servers brought to a blase owner/manager, which noticeably gestured off, not once visiting any of the complaining tables.
Our first time cautioning against any restaurant, but caution with this one. Masso, NOTSO!
Looks are deceiving – This place really shouldn't be called a restaurant, because after eating there 5 times I have concluded that they actively dislike all things associated with that word: food, service, value, flavor, selection. I give this place a chance every couple months or so to see if they have improved their game, but every time is a thoroughly unpleasant debacle. The food is consistently uninspired and careless, the drink selection is pathetic, and the service is nonexistent. The only meals I can remember was a vat of gnocchi with Prego that I could barely touch and a charred dry pile of ground beef that came out when I ordered a medium rare burger. The place is beautifully decorated, but don't be fooled into eating here.
wow – i came here last night and the service was GREAT! friendly waitress, always filling up our glasses and talking and having a good time with us. family is visiting us here in new york and they felt very welcomed by our servers.BUT i'm assuming it was the owner sitting at the bar, typing away on his cellphone and watching basketball, he never came over to see how we were doing, barely even acknowledged us, if even. so thanks for the real new york attitude, i would only go back for the service and drinks not the food or atmosphere. watching college basketball while i'm trying to catch up with friends isn't my idea of cozy.
Perfect Gathering Place! – A group of friends and I wanted to get together for the holidays and Masso was recommended by a friend, so we decided to give it a try. Man, were we happy that we did so. The place is more than comfortable with a working fire place and it was perfectly decorated for the holidays. When we were seated, the service was great! We ordered everything from salads to the special of the day and we were MORE than happy with EVERY dish. Of course we had to end with dessert, which did anything but disappoint. The owner actually came out to make sure everything was OK, which was a really nice perk. Thanks for making this holiday gathering one we won't forget! We will definately be back!
Such a SHAME – Such a beautiful and elegant establishment. The tin ceilings, roaring fire place, decent wine list.. The only problem is the horrendous food and service. My husband and I, are appalled at the rude waitress last Friday night, not to mention the awful entrees. As we were getting ready to leave, the "RUDE' waitress tells us, that they only take amex!!!!!! So now we had to walk a few blocks to find an atm, when they have an atm in the restroom, that wasn't working!! Not our best dining experience in Queens!
great pizza and the best chicken parm I've ever had. Great atmosphere indoors and out. Friendly service and priced right. The brownie ala mode dessert tops off all the delicious entrees. – The entrees I and my friends have had have been delicious. The appetizers are great. The thin crust pizza is the best I've ever tasted. Top it all off with a brownie ala mode - Unbelievably delicious. Good atmosphere, friendly service and also great for brunch or lunch - the panini's are the best in NY. Outdoor service in good weather is also a treat. I love the place.
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