Decatur >Beauty > Fresche
350 Mead Rd Ste C, Decatur, GA | Directions 3003033.760515 -84.303337
Okay haircut but horrendous color! – I visited Fresche back in March upon seeing their ad in the Savvy Shopper. They had a coupon for new clients if you booked with specific stylists. I wanted to go to Fresche to experience a trendy, up-scale salon to treat myself before my wedding.
I booked for a base color and cut. I have very dark hair, almost black with a small amount of gray hair mixed in. I've been dying my hair for quite some time covering the gray up. I told the stylist that my gray hair can be "resistant" to color so she made sure to let the color process longer.
The hair color was okay the first day - I could still see traces of a "white-ish" strand of hair here and there. Little did I realise though, that when I went to wash my hair the next day how much hair dye would come out. My tub was black with excess hair dye that was left in my hair. The stylist obviously did not rinse thoroughly. Upon multiple washings, the dye all but washed out and I make sure to use color-safe hair products.
I was shocked as I can do a better job myself with a box from the drug store.
I did like my haircut but this place was NOT what I was hoping for!
Great cut, great experience – I bought a Groupon for this salon to try something new. I lucked out & was able to walk in without an appointment & get a great hair cut from Karen on the spot! Great value, great cut, great experience. I'll be back. Thanks, Fresche folks.
Good for a while, then treated very unprofessionally – I was a loyal patron of this salon for over 3 years. I drove many miles to see Joi for color and cuts. While I admit that I like to change my hair often and I have a strong opinion of what I like, I do not feel like I deserved to be treated so badly and unprofessionally. For about 2 years, I got great cuts and color, so it wasn't all bad. The last year I went to the salon there was a decline in the quality and level of service I received. The final straw was getting a horrible cut that resembled a bowl cut like Moe from the 3 Stooges. I had to go to a different salon and pay to have it corrected, so I paid for 2 cuts in 1 week. I know that Joi knew I was unsatisfied when I left, and not once did she contact me to offer any resolution to the issue. (The one time I did go back to her to have her even up a cut, she made me feel totally uncomfortable. So I wasn’t about to go back this time.) It really seemed like she was purposely trying to get rid of me. I'm cool with a stylist and customer disconnecting and needing to "break-up", but it is totally unprofessional for a stylist to give a customer a bad cut/color just to get rid of them. A conversation would have been much more professional. I sent a few of my friends to this salon as well, and they have all left too. I do miss the great cuts and color that I got from Joi for so long, but I just can’t go back.
Dear former client ~ I wish I knew who you were, but I don't. I would welcome any opportunity to keep a client, and in my 20 years of doing hair I have never purposely given anyone a bad haircut. I've never tried to "get rid of a client" and I am truly sorry that you feel this way. It has been rare in my career, but there are times when a client and hair stylist just don't see eye to eye for what we feel is in style or looks good on the client. I have always done my best to listen to what the client wants and above what I feel, truly tried to make them happy when they leave. Again, I sincerely apologize that you felt like I did not care or that I wanted you not to come back to me - that is entirely inaccurate. Since I don't know who you are or the circumstance I can't speak directly to that; but I can say that I would welcome the opportunity to win you back and would take anything you had to say to heart.
Sarah is wonderful – I have been very pleased with my experiences here. Sarah is very patient when working on my very thick hair. The cuts have been the best I have gotten in Atlanta and the coloring has been just what I had asked for too.
Excellent Customer Care – I had a memorable (in a positive way) experience at Fresche yesterday. First, Phillippa gave me a killer haircut and recommended a color that turned out beautifully. Second, when some confusion arose regarding the price of the services, Joi quickly and professionally resolved the matter. The way that she handled the situation was a clear demonstration of the high value that the salon places on their customers' happiness with the experience.
Thank you for posting this about your experience at fresche. We are very appreciative for every client that chooses us and set our expectations high to make you happy ~ no matter what that entails. I try to treat every client and any situation like I would want someone to treat me and address the issue. I am very glad you felt this way and were satisfied!
Great Value and great service – I have been a client of Fresche for almost a year. I have been there three times. I LOVE the results each time by my stylist Sarah. She listens to my requests and the end results are always what I had asked for -exactly. I would highly recommend Sarah's services to anyone.
Best Cut and Color in Town – I have been a Fresche customer for 2 years now and am so sad to be leaving Atlanta and Fresche's owner, Joi. I have thick, long brunette hair, and Joi has never disappointed in her ability to provide the perfect cut and color...even helping me disguise grays safely during pregnancy. Her attention to detail is reflected not only in her personal work, but also in the salon where products are only carried if they meet her strictest quality standards. She aims for customer satisfaction even seeing me before the salon opens to accomodate my hectic schedule.
This salon offers great value as well. Joi always posts coupons. In fact, I have never paid full price for a service because of the great offerings. Having been at other nice salons throughout my ten years in Atlanta, I can honestly say Joi and Fresche offer the best cut and color at the most reasonable price. If ever unsatisfied, I cannot imagine that Joi would not do everything in her power to make a customer happy. I will miss her!
I will miss you too; I just hope that you have enough reasons to come back and visit and you can squeeze in your hair appointment! Thank you so much for everything you said about your experiences over the past 2 years; and for your high praises. For me, one of the perks of being a stylist is that you get to meet amazing people like you and form relationships. I am happy I was able to help you feel prettier during your pregnancy and keep it safe for the baby! With all that I'm sure you have going on, I appreciate you taking the time to say something so thoughtful ~ it really means alot! Thank you again...I hope to see you soon.
Best Haircut Ever! – I went into fresche as a new client to get a haircut, and was put with the owner, Joi. I selected fresche because I have read alot of really great reviews and seen them in other media so I thought I should give them a shot. I have really long, straight hair and told her that I was bored with it; and I wanted something new, but wasn't sure what ~ so I was in her hands so to speak. The only thing I told Joi was that I didn't want to take off too much of my length.
After cutting the initial length (about 3-4 inches) wet, she blew my hair dry and cut the rest of it dry. I've never seen my hair have this much texture or body (it's usually really flat and lifeless). Joi added in layers and texture and body all in one~ I definitely feel like my hair has a new look and I got a great haircut! I would absolutely reccommend fresche to anyone who wants a new look or isn't sure what they want and just wants a stylist they can trust to give them something amazing!
Thank you very much! So glad you were happy with your haircut and you felt like you could trust me. I look forward to seeing you again~
thank you for the sweet review!
Worst Haircut For Exorbitant Price – I cannot afford to get my hair regularly, and so I saved up in order to treat myself to a professional haircut at an upscale salon. Only problem is that having gone to SuperCuts for years I didn't know where to go. I turned to Citysearch and discovered Freshce, which is convenient to where I live. I was very excited to try the new salon and decided to schedule an appointment with Joi, the owner, in hopes that doing so would net me the most satisfactory results. I arrived at the salon with photos of the cut I wanted and had in fact had 4 months earlier at a salon in Charleston SC. The cut that Joi gave me was nothing like what I had requested, described or shown. It is uneven (the right side is 1/2 inch shorter than the left), has a mushroom effect in the back, is extremely unflattering and essentially looks like a bowl cut, had the bowl tipped during the cut. I am beyond disappointed. This is, in fact, the WORST haircut that I've ever received and it cost me a whopping $75. The worst haircut at the highest price, and I'm left having to hide for 4-6 months until my hair grows out to risk trying some other salon.
In my 20 years of doing hair I have never received a review like this one. I remember this exactly because of the photos and your mention of the Charleston salon. I was concerned that I wouldn't be able to match "the perfect cut" you said you received in Charleston; where you took them a photo of a local celeb they said they knew well and did this haircut alot. After cutting, you wanted it shorter and I explained that it wouldn't look the same but you still wanted it shorter. You left the salon telling me you were happy and I never heard back from you until this review. It is very upsetting to hear about someone's unhappiness this way; I would have welcomed your feed back while you were in the salon; or at least a phone call to see what I could possibly do. My prices are based on my knowledge & experience; and we consistently offer coupons all over the internet. In this economy when a small business rely's on reviews, I wish you would have handled this differently.
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