Topeka >Optical Goods > Success Vision Express
2129 SW Wanamaker Rd, Topeka, KS | Directions 6661439.027803 -95.763010
Neighborhoods: Southwest, Southwest Topeka
Great products, price and friendly helpful staff; they are very nice, patient and considerate.
I appreciated the price, timeliness and the customer service. I felt like the cost was less than Walmart! Especially if you take into account the time you have to take off work!
Good prices. I got my glasses quickly, and the young man that helped me was efficient, polite and personable.
Very Satisfied – Had a great experience. The service was good, I LOVED the selection and I got the glasses within an hour. From walking in. to walking out with the final product, I feel like I got my money worth. I also gave my glasses because they're going on a missions trip this summer, that's very admirable!
Great Business! – Picked out some frames. They were nice. But what I was imoressed on was the staff and the ability to satisfy every customer while they were busy, and still get my glasses in a little over an hour. Koodos to the staff of Success Vision....You're doing an excellent job : )
Won't Go Anywhere Else – Came in to get some new glasses because my old frames were literally being held together by some floss. I liked the variety of the frames they had, but I LOVED the prices. The convenience of having it done same day with good service was good too! A lady named Alice helped me and she was exceptional. She took my prescription and told me the best frames for me. And she was honest about what looked good and what didn't. I came back a week later because they were bent and they fixed them with no problem. She didn't have an attitude and she still treated me as if I was going to spend more money. Success Vision seems to have it all together.
No problems – Got 2 pairs of glasses for about $180. One pair I got as sunglasses and both were bifocals. I've had these for about a week now and I don't have any problems. The service was good and the speed of getting the glasses ready was reasonable. My wife actually while I was there made an appointment to get her eyes examined and she'll go to Success Vision to get her glasses.
Inexpensive but not Cheap! – What I mean by my headline is that Success Vision has an inexpensive product but doesn't cut-back on quality or service.
My husband recently got laid-off, so we had to cut back. As luck would have it, my glasses broke, so I had to get a new pair.
I've never shopped here, so I expected ugly and a poorly made product! I was happily wrong. I found a cute pair for about $60 (for everything)!
I also decided to browse around to see what else they offered. They have a good selection. I'll be back when we get back on our feet!
So, back to my original statement: Inexpensive but not cheap! I got an inexpensive product and service, yet I wasn't treated worse than the person who bought a more higher-end product.
I had an excellent experience. My glasses haven't broken, I have the correct prescription and I was treated with respect and courtesy.
The only downsides were that they were a lot of customers in there, therefore it was hot. Also, I didn't get my glasses made in an hour or less; it was an hour 20mins, but who's counting??? Lol
Worst Ever – I went in to get their good deal of 2 for $99. I quickly found two pair I liked and they made the glasses in less than an hour. However, they were wrong. They told me since it was a new script I would just have to get used to them, so I tried. The same day the lenses would not stay in the glasses so I went back and they remade both glasses. Still not feeling like the script was correct after two days of wearing them. I went back in and they tested the glasses and one was correct and the other was wrong so they remade those. Still not right I went back to my eye doctor to make sure that the script was correct. He did a second exam and the script was correct. He had some issues with how the glasses were made and wrote some instructions for them. I again (for a third time) went back to have my two pairs of glasses remade. This time they only had enough lenses to make one pair. I told gave them the instructions from my eye doctor and told them he requested them to call before making anymore glasses for me. They went ahead and made them without talking to my eye doctor, and guess what, they were still wrong. Then they told me since they were completly out of lenses they would have to wait 7-10 business days to get them in but while they waited they would contact my eye doctor and call me. The next day, at the end of the day, they still had not called me back so I called them. I got nothing but rude service, they literally told me they would call my doctor "whenever they had time" and that it was not a top priority. The weekend went by and so did Monday, still no call from them. I decided to call at the end of business on Tuesday. I asked their refund policy because at this point I was done with dealing with them. They asked if I had glasses I was unhappy with and I told them they had my glasses and didn't seem to care that I spent money on them and would like them. In the end they did refund my money but informed me that if they refund money to anyone they are no longer allowed to do business with them anymore. WOW!! Who would want to do business with a company like that anyways? So what started out as a positive experience quickly turned into a two week nightmare and now I have to start all over again.
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