2266 Chestnut St, San Francisco, CA | Directions 9412337.800337 -122.440675
Neighborhoods: North, Marina
Great Dress Alteration – Walnut Cleaners is absolutely the best- the husband and wife team are great and they have excellent memories and know their customers by heart- I was always impressed at the service we received for my husband's dry cleaning but never had many items requiring dry cleaning myself. I knew that Sonji was supposed to be an excellent seamstress and had a dress requiring alterations, little did I know that Sonji can perform magic! She took a formerly high neck line tank little black dress and completely transformed it with just a quick measurement and picture of the strapless neckline I wanted for the dress and she was off & running:) Not only did she rush the job and allow me to pick up the dress one day 10 minutes after close one day (thank you!) but the dress was gorgeous and people complimented it endlessly the day I wore it. Sonji even executed little details that I hadn't requested such as retaining and moving the dress label so that it remains in the dress as well as adding hang loops since it is now strapless. Walnut Cleaners is far more than a dry cleaner & I will take any future alterations to them without hesitation- Five Stars!!
horrible service and bad track record for losing items – Walnut cleaners has lost multiple items of mine and when they do they only tell me to "go buy another one." I have never used a cleaners witha worse track record and do not recommend using walnut cleaners if you want to keep your clothing after you dry clean it. They have also lost various items of friends and other family members.
AWFUL SERVICE, RUDE, UNRELIABLE, AND LOSE YOUR BELONGINGS – DO NOT PATRON THIS BUSINESS!! They are extremely rude and do not deliver your alterations/dry cleaning on time. My order for alterations that I needed for the Christmas holiday was a week late, then a week later I came to pick it up and it was still not ready. No common courtest or apology. That was just the way it was, according to them. THEN, after waiting two weeks, they lost my favorite shirt that I had brought in for alterations. I understand mistakes happend but when I asked if they could help me locate it the woman who did the alterations refused. She argued with me telling me that I never even brought it in. She took no time to even look for it. Having the shirt altered was the whole reason for bringing in my items!!!
Bottom line : The alterations are sloppy, not to speficiations, overpriced, rude service, disrespectful of customers, and an all over a dishonest and unprofessional business.
Not for alterations!!! – My friends recommended this place for dress alterations, so I took two dresses there that just needed the straps shortened. I was there at 3pm Friday afternoon and was promised a 2pm pickup time on Saturday so I could wear one of them to a wedding on Sunday. I show up at 4pm Saturday and first they cannot find the dresses, then they find them and they had not even started the alterations! The daughters that work there were rude, told me that I need to understand that people forget sometimes. Are you kidding me? Wow, surely a sign of a poorly run business if that is their excuse. I waited until 5:30 next door until they finished, and on top of that would not even give me a discount for the inconvenience! They charged me $25...seems a little steep for shortening straps. My advice...DO NOT under any circumstances take alterations there if you need them by a certain date...unreliable, completely unprofessional about not having my order done, and not cheap either. Oh, and the finished product is not great either...the thread they used is a different color than my dress and you can see it. :(
Editorial Review – Offer in-store dry cleaning, laundry and professional tailoring; specialize in hemming jeans.
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