JC Penney

(847) 299-8888

220 Golf Mill Ctr, Niles, IL | Directions   60714

42.051528 -87.837681

Open Hours

Mon. - Sat. 10am - 9pm;Sun. 11am - 7pm

 
Department Stores, Necklaces, Sleepwear  more

More Categories: Clothing, Shoes, Jewelry, Optical Goods, Eyeglasses

Payment Methods: American Express, Discover, MasterCard, Visa

Neighborhoods: Niles

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Reviews for JC Penney

Doesn't Recommend
2.0
over a year ago

Waiting too long and poor customer service – When I went to order my glasses, I was rushed like the world would end in 35 minutes when the optical service closed.

I was told I'd have no time to look at additional frames because of the closing time. I only needed a few minutes to do so and it was rude to rush me out of there when they were supposed to have been open for business. There would have been ample time after the transaction and before closing for this to take place.

I understand people want to go home...but there's no excuse for the rush job!

The price was pretty reasonable but I am told that the glasses will take a lot more time than promised--No one called to tell me, I had to call and find out my status.

Ppoor, rude serive...I just hope my glasses turn out well.

Doesn't Recommend
1.0
over a year ago

Backlog hell! – I ordered a pair of glasses at the Optical Department at JC Penney in the Golf Mill Center. It has been over a month since I ordered them. I'm so frustrated.

I've been told the optical orders are backlogged. I sent an email to Customer Service and got a phone call that ended up telling me that my glasses should be ready on Tuesday. That was yesterday. (I guess if there's no sign of my order by Saturday...I'll drive out there and get a refund.)

I was also told not to call them..they will call me. I can't believe how long this is taking. If I get a refund, I'll have to wait even longer with the new place I go to.

I'm losing sleep. I'm so sad.

Thanks for listening. Sigh...

 


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2 Votes
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