533 W 57th St, New York, NY | Directions 1001940.769869 -73.989826
Mon,Tue 10am- 5pm; Wed 10am-7pm; Thu,Fri 10am- 8pm
Sat 10:00am- 6:00pm
Neighborhoods: Clinton, Midtown
Provided by CityGrid
Purchase any two Davines products and receive a third Davines product of equal or lesser value for FREE. Limited Quantities - Valid while supplies last.
Horrible - not only did I leave unhappy with my haircut, but the girl who cut it, Diana, neglected to tell me that she was going on vacation for two weeks, even though she knew that I wasn't happy with the cut and would be coming back later in the week to have it fixed. Secondly, and here's the kicker, when I did call for a return visit, the "manager" Joe berated me for voicing my problem to him, and refused to allow me to come in for a fix - even though I had paid in full!! I have never experienced such poor customer service in my life. Never ever. Given that, as well as the lack of actual expertise, I certainly will not go back.
Best Haircut – This is a great salon and I will definitely be coming back. I got the best haircut that I've ever had. Joe spent at least an hour cutting my hair and he did an amazing blowout.
Joe was so warm, friendly and welcoming. The staff is very nice as well. I continue to rave about my haircut and have recommended others to get their hair cut there as well.
Wonderful Salon – This is a great place!
Convenient since it's right across from my work, but it also has a warm, welcoming environment. The blowouts are wonderful and just what I need.
I love this place! – I started going to James Bentley because it was near my work - when our office moved to queens I still make the (now CRAZY) commute on my lunch break from Queens to the far west side because I won't let anyone else touch my hair!
Linda rescued me from 100% the worst stacked bob hair cut of all time about 2 years ago (I did not think my hair could be saved, and she saved it), and she's been doing my hair ever since. I'm about to go back again and have her do a pixie cut on me - I've been thinking about going super short for a long time now and she's been so great at cutting my hair shorter in stages, and always listening to what I have to say!
Hidden gem – I had an excellent haircut from Julia. She really listened to what I wanted, and had a lovely manner about her. The gentleman who greeted me was also a delight. Overall, an super experience. I will be back!
Thank you for your kind words, we're looking forward to your next visit to the salon.
great haircut – Great expereince.
Short and sweet says it all. Thank you ! !
My new hair home – The service was quick and left my long locks beautiful. Julia left my hair healthy and cut it just how I asked. I will be returning to her for all my hair care needs, she was polite, friendly and talanted; as was the salon overall. Everything is fairly priced and there was no pressure to spend on treatments that were unneeded. Thanks for the perfect NYC cut!
So glad to hear you enjoyed your visit. We are trying our best to build repeat business, so it's very encouraging to to hear comments like yours.See you soon!
Great Salon, Great Hairstylist! – Joe was wonderful and I loved this salon. Who knew a salon could have ambiance. The music was light and interesting and the hairstylist Joe was caring, meticulous, and professional. I was impressed with his sincere care of doing my Brazilian keratin and i have coarse hair.
I had a recent bad experience at a previous salon that did my keratin and I came here to have it redone. Thanks so much for doing my BKT lovely!!
A lovely BKT for a lovely guest!!! Looking forward to seeing you again in the future.
Knows afro textured hair - BKT story – About me and hair:
I am a black Haitian girl with natural afro textured 4z hair. The past 2 years I've been growing out my relaxer because I couldn't find someone who loves my hair as much as I do. I have not visited a salon in the past 2 years for washing, combing, cutting of any kind because I've developed HSA (hair salon anxiety. It's real, look it up). I wanted to try the BKT bc now that my hair is longer, it's more dense and frizzier.
I visited 3 salons that do brazilian keratin of different kinds (I don't care about the chemicals/formaldehyde- I've been using relaxers with ridiculous chemicals for 10 years, I'm OK- thanks). At my consult with Joe at James Bentley, I explained to him I wanted BKT with a cut and color. He told me he would be using the Marcia Texiera treatment and products. We went through the steps and how I would do the color first. He called over the colorist to explain what I wanted and assured me that he has done this before and it would be great for my hair.
I loved it! The salon is open, organized and clean. A little quieter than the Dominican salons I used to frequent in BK. Joe (BKT installer) was engaging, instructive and didn't do anything outside of what we agreed upon like, burn my hair. He was gentle and patient and answered all of my questions. We trashed celebs and still managed to mention something about hair health.
Julia, my cut/colorist, was agreeable on the personality front. She lost some points because she tried to cut my hair while it was wet and in it's shrunken state with this tiny-a** comb. It worked, but I think it took longer than it should have. I felt like I could trust her so I let it go. I showed her a myriad of photos that I wanted my hair to look like but I told her I didn't want to go too light. Turns out, I do. She said I could come back if I didn't like it and get the color re-done.
I can get an appointment without having to kill anyone. I can move my appointment without being killed.
They know what their talking about. This shouldn't be a pro but not everyone that opens a salon knows hair.
My color didn't come out the way I wanted it but I can GO BACK FREE OF CHARGE TO CORRECT IT (Say whaat?)
The prices aren't outrageous. I mean I got a BKT which, is a lot of money anywhere you go. They normally (no groupon etc) have a good price and I didn't have to book through lifebooker because Joe gave me the online price without me having to show my boobs.
My BKT was exactly what Joe said it would be because, well, he knows what he's talking about.
Joe left me for another person! We went over my appointment time and his new appointment came in. I can't tell you how jealous I was. He did leave me with another executive stylist that knows BKT as well so I wasn't in terrible hands but I know some women who would not want to be left alone. I was able to experience Linda so that was a win.
Note: I met the owner and he also agreed that I could get my hair corrected. I don't know if this is standard practice but its always good to keep the lines of communication open so you don't leave mad.
It's not only whatever Lola wants. . .Lola gets. . . it's the James Bentley standard policy that all guests are 100% satisfied with all of the services provided and are welcome to return to the salon to have any issues resolved.
A Miraculous Find! – I truly cannot even begin to express to you how lucky I am to have stumbled across the James Bentley Salon. I will never trust my hair to another stylist besides Joe Lupo ever again! From start to finish, each experience at James Bentley has just been phenomenal and I have never received more compliments on my hair in my entire life. Time and time again, I am just blown away: Joe does the most BEAUTIFUL job! The location is convenient, the service is incredible, and I guarantee you will be spoiled from the moment you walk through that door! This salon deserves the highest of high recommendations!!!
Amanda, you're a pleasure to be with and a very welcomed member of our salon clients. Enjoy your beautiful hair and we'll see you again soon.
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