Seattle >Umi Sake House
misrepresented policy and rude service.
I made a reservation for 10 people and made it clear we were doing drinks and appetizers before going on to another venue. I was told there was a $20 per person min for parties of 10 or more and gratuity would be included into the tab...no problem.
After enduring an hour of slow service from a very rude server she told us right before the bill came out that we were $87 short. Apparently that $20 per person min doesn’t include alcohol (would have been nice to know that in the beginning). The server said people misunderstand this often because "they aren’t listening". Nice response. After asking for the manager I was shocked to find out he was equally as rude as the server. Net, net....never going back.
terrible service. took over 20 minutes to get our first round of drinks at 4:30pm (not busy at that time). initially said the taps for the happy hour beers were broken but that they'd be fixed in 10 minutes. 20 minutes later we were told they wouldn't be fixed at all. we ordered lots of sushi, which tasted okay but not memorable. throughout the time spent there, it took great effort to get the server's attention in order to ask for more drinks/food. after waiting 45 minutes just to get our bill, we asked the hostess if we could speak with the manager. we weren't looking to get free food but wanted to make sure he was aware how horrible the service had been. plus, there was a long line of people waiting to sit down (you'd think they would want to let us pay so we could leave and more people could sit). i think what he mumbled to us was his attempt at an apology but he really seemed to care less. when we finally got our bill, we charged for the first round of beers we ordered but never received because of the broken taps. This of course added an extra 10 minutes to get that corrected. we finally got of there at 8pm and will never go back. wasabi bistro is significantly better from a service and food perspective.
One of the best places for Sushi happy hours. This is one of our favorite belltown happy hour locations. The sushi is fresh and tasty - the rolls are unique and delicious! They have a huge variety of offerings on their happy hour menu, from sushi sets to sashimi to creative rolls. Even during happy hour this place has an accessible high class feel - great ambiance and service
nope- no reason to return. Made reservations a week in advance. Got there at 5, didn't get to order until 5:45. Wow, a whole 15 minutes to utilize the happy hour prices. Went with a group, Umi wouldn't split the check so we ended the evenging with our calculators dividing up the bill. It is always fun pointing out to friends that they need to throw in more money (sarcasm!). Need to hire more staff b/c our waitress was too busy for us.
Slow and Over Rated.
Sushi should not taste like smelly fish. When I asked the waitress to smell it, she commented that it must be good or they would not serve it.
We left. Will never go back, Just don't understand this. Found a better place in the neighborhood called Gamba's Japanese and French restaurant. Plus much more affordable.
Our party walked in off the street at 6:40pm on Friday night 4/11. We had a party of 6 with no reservations and were told it would be a 30 minute wait. We headed for the bar where we got a round of drinks and proceeded to wait for a table to open. Much to our surprise, at least half the tables were empty. There was one set up for 10, but the rest were tables of 2 or 4. We figured they would be filled soon so we just decided to wait our turn.
After about 45 minutes we noticed that those tables never were filled. At 7:45 (over an hour) I decided to go ask the hostess when we could expect to be seated. She was apologetic and explained that there were reservations for those table and that we'd just have to wait, but it should be soon. I explained that it sure looked strange that half the restuarant was empty and had been since we came in over an hour ago. But I went away to wait to be seated.
By 8pm we were still not seated and those empty tables were still not filled. I found a woman who I approached and asked to speak with the manager. She said she was the manager and I explained that we had been there now over an hour and 15 minutes and not only had not been seated but that all those tables were empty. She said those tables have reservations and we'd just have to wait. She was very short with no suggestion of any empathy or understanding.
About 10 minutes later, a man came up and said he had heard I was upset and that he was the manager. I once again explained the situation and that the tables still were empty (now about 8:15). He also said we'd just have to wait but he'd see what he could do. He was also very short and didn't seem to have any ability to understand our predicament. I was there with my mother-in-law and had now been standing around for 90 minutes.
As the manager attempted to see if he could find us a table, I asked my son (who standing about 6 feet away) to call Wasabi Bistro to see if we could get in there because I had had enough. The waitress walking by said we were disturbing the customers and we needed to talk more quietly. She was exceptionally rude and condescending. This when we were in the walled-off bar and the only tables close were still empty!
After that our party left never once having the management made any effort to try to make things right. We're not going back, which is too bad since the food looked pretty good (as it went by as we watched longingly).
Slow Service, Rude Hostess.
Our group ate at Umi on April 3rd. We had made a reservation for 4 people, but ended up having 6 people. The hostess seated us at a four-top table with 2 two-top tables on either side of us.
At the time we were seated one of the two-top tables was empty. We asked the hostess if we could pull the table together with ours to accommodate all 6 of us. She said no because the tables were reserved. Long story short, the two-top table remained empty the entire time we dined.
We were uncomfortable and cramped during dinner. This was very disappointing. I looked around the dining room and there were at least 6 vacant tables the entire time we were there (for over 2 hours).
The food was great, as usual, but our service was extremely rushed. The prompt service and attention to detail that we have experienced every other time in the past was not the case this time.
We spent nearly $300 at Umi that night. We will definitely take our business elsewhere next time we go out for sushi.
Cold Tea, Violent Allergic Reaction, Nabeyaki Udon w/o UDON!.
My husband and I went to Umi on 3/8/2009. Before this experience, Umi was our favorite Japanese restaurants in Seattle. We have frequently taken our local friends, out of town visitors and business acquaintances there. The food is excellent though the mishaps that Sunday proved to be enough for us to take our friends (and expense accounts) elsewhere.
My husband ordered his usual spicy scallop roll and a 'Green Decadence' roll and I requested the nabeyaki udon. We also asked for a geoduck appetizer. In a series of major FUs, the tea was lukewarm so we send it back. The waitress apologized and said that they just refilled the brewing machine. In my head I was wondering why she would send out tea that she knew was tepid. But whatev, I had a ginger sake martini in my hand....
The geoduck was tasty and we were happy. A roll came out and we were ignorantly munching along. Then my nabeyaki udon came out. As I was stirring the bowl, I realized that there was no udon in it! That's the equivalent of leaving the meat out of a hamburger! So I send it back.
Then two rolls came out. But wait! We already had a roll. The waitress told us that they first roll was a mistake but it was ok, we didn't have to pay for it. And what was in the first roll? CRAB! My husband doesn't eat crab. He's allergic! I tried to explain the gravity of the situation to the waitress and she totally didn't get it. I gave up and ordered a second drink. To add insult to injury, the second Ginger Saketini was tooth decayingly sweet!
The following day, my husband was violently ill. We left a message on their answering machine the next day to speak with a manager. We really wanted to salvage our relationship wtih our fav Japanese place. Just a simple apology would have sufficed but we have not heard from them.
Good food but over price. Service is great if you are lucky
Good food but over price. Service is great if you are lucky
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