763 Linden Ave, Rochester, NY | Directions 1462543.120991 -77.505781
Mon. - Fri. 8am - 5:30pm;Sat. - Sun. CLOSED
I don't normally write reviews, but after several years working with Professional Auto care, I think it's about time I did. We all know you can't trust repair shops, right? Well, there's one you can trust. I've worked on my own cars and used dealers and "reputable" shops for the over forty years so I know what goes on. Chet knows his stuff, he's impeccably honest, and he works hard to get you the best price possible. The work is of the highest quality but if an issue arises they correct it quickly and you can feel the pride in their work. Their guarantee is bar none. I know this because the when the damned VW wheel bearings that they had replaced went bad after almost three years, they replaced them with no questions asked, and no charge to me. They had found the bad bearing during routine maintenance, I hadn't noticed it yet. I am a suspicious, hard to please perfectionist, who is quick to abandon a vendor who slights me. But Professional Auto care has been servicing my '02 VW GTI, '05 CRV, '09 Civic, my daughter's Hyundai, my brother's BMW and I'll be taking my new BRZ to them even though the dealer offers "free" oil changes.
Best Auto Shop Around! – I needed work done on my Kia in hurry and I was able to bring it right in to Professional Auto care. The key drop system was simple to use. A state inspection, oil change and tire rotation were completed and I was able to pick up my car after work. Chet took the time to make sure I understood what work was done on my vehicle. He was able to explain to me what to look for in the future to know when I would need to replace tires and even priced out 3 kinds of tires for me (making sure to explain the differences). My interaction was trustworthy and genuine. From now on I will be using Professional Auto Care and I will recommend them to my friends and family.
Trustworthy and Courteous! – I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the issues my car may be having. Last time I went in for an exhaust issue, they were sure afterwards to show me the part that was causing the issue and explain it to me. I never am left wondering what was really wrong with my car and trust what they are telling me. I will continue to go to Professional Auto Care and recommend them to friends and family!
Rochester's Best Auto Care – Professional Auto Care is there whenever you need them! They do great work and are honest in their transactions! Aaron has worked on my car through a number of repairs and always gives me a straight answer on what is wrong and what it will cost. They are very dependable and I have recommended them to many friends! I don't think I'll ever take my car anywhere else now!
Very dependable and high integrity – Jeff is great. He gets your car diagnosed quickly. His rates are fair and the work is always done right the first time.
We have never had to back for a do over.
he has worked on our card for a few years now and we have recommended him to our friends.
G and T
Trust for my "baby". – Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I’ll see you soon for the next oil change and NYSI.
Excellent Service and knowledge for Audis – Very professional and they know what they are doing. No extra work is done, if not necessary or required. I had my 75K major service with timing belt replacement and my car now works like a charm...highly recommended!!!
Great Service/Great Prices – I have been using these guys for 4 years and have never been disappointed. When I call for an appointment, they bend over backwards to fit my schedule and will provide a loaner if necessary If I'm having a problem with something, they diagnose it, explain what my options are and give me a price that I feel is below what I'd be charged anywhere else..
And it's always fixed the first time.
The only place I take my cars – I take all our family vehicles to Pro auto. For two years I've had nothing but positive experiences and dont go anywhere else. I know that these guys suggest repairs that are honestly needed and they dont kill the customer with unexpected costs....that's why they get the repeat business. I wish I discovered them years ago. Chet even helped me in the buying process when purchasing my most recent vehicle.
Quick, Professional Service – My last car was a lemon. Professional Auto Care always told me what needed to be fixed right away and what could wait until I had more money. With my new car, I've only needed inspections and oil changes. They are very friendly people and treat me well. They always tell me what they are going to do up front. They are a great, great auto repair place.
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