Dallas >Food & Dining > Shinsei Restaurant
7713 Inwood Rd, Dallas, TX | Directions 7520932.849934 -96.821455
Monday 09:00 AM - 10:00 PM
Tuesday 09:00 AM - 10:00 PM
Wednesday 09:00 AM - 10:00 PM
Thursday 09:00 AM - 10:00 PM
Friday 09:00 AM - 10:00 PM
Saturday 09:00 AM - 10:00 PM
Sunday 09:00 AM - 10:00 PM
Neighborhoods: Greenway Park
Worst Customer Service – Going to Shinsei will be the biggest mistake, I would not recommend this restaraunt to anyone it is a small over-crowded restaraunt with the worst service I have ever experienced. I went there this past weekend and even after making reservations had to wait for over an hour, and even at that time they didn't have enough room for our whole party. Yet when we had made reservations over three weeks ago we were told that they could accomodate us. So after going through so much effort and even pre-ordering our food on there request the service was horrible while we were standing around for over an hour the owner didnt even offer her apologies nor did she try to make things better. After waiting for an hour and half we left and went somewhere else to eat. Worst restaraunt experience I have ever had would NEVER EVER go there again!!!
Good Value Exeptional Service, an overall good time. – we went to Shinshei for the third time several saturdays ago and chose to sit at the back bar in the downstairs part of the restaurant as the wait was near 1 hour and i was starving.
we always love the food, and consider ourselves avid sushi eaters and shinshei is on our rotation from now on because of the phemonemal service we received from the bartender kelly,
he while serving drinks for the cute waitresses, walked us through the entire meal including sake tastings and a brief albeit knowledgable tutorial on vodka, tequila and sake.
i would highly reccommend this restaurant and definitelyl reccomend sitting at the back bar with one of the
Crowed on the weekends, but great Monday & Tuesday nights – I am surprised at some of the reviews. I go to Shinsei at least once a week and love it! The Elvis Mack sashimi is incredible and so is the new pressed sushi they offer. The vibe & energy is great and the service is very friendly. If you like spicy food, the Jalapeno Poppers are very hot, but very addictive. Also, the Ginger Limeade is so tasty. Fresh ginger and limes...I would recommend anyone who hasn't tried Shinsei in at least the past few months to go. They aren't nearly a crazy busy as when they first opened and you can actually walk in and enjoy a great meal.
Less than Mediocre Sushi - Park Cities can do better – I ate here about six months ago so maybe it has gotten better (looking at the past two reviews) or maybe the owners/managers are on here doing damage control. Either way, my experience was not good. First of all the, the hostess was surly and snotty. Our waitress was nice enough but when I am paying a lot of money for sushi I expect it to taste better than what I can get in the sushi case at central market. I ordered spicy tuna, I think (obviously nothing memorable). It was something pretty boring since they don't have a lot of special rolls, which is fine, but then they should do the simple things well! Their menu is limited to say the least. I can't comment on whether or not the fish was fresh, just that it was tasteless and mediocre and I wasn't worshiping the porcelain god after I ate it. This restaurant shall join the ranks of so many Dallas restaurants in that it is all style and no substance and the help treats you like you are lucky to be there. I will take Teppo or Blue Fish any day of the week.
best sushi bar in dallas. – I absolutely love this restaurant. I was first turned on to it by a close friend who eats there quite often. I was instantly blown away by the interior of the restaurant, everything is beautiful. The paintings, the arrangements, even the people who work there always look their best. The best part about Shin Sei though is definately the food. The shin sei roll is amazing and is my favorite.
Even the water is great and unique, they cut a cucumber and place it in there for a little kick.
I definately recommend going to this place, but try going during the week and not on a friday or saturday night. Because it can get a little noisy. Shin Sei is a really good "first date" spot.
great experience – I have eaten at Shinsei many times since it first opened. It is a place I feel comfortable eating alone or with friends and family. The food is delicious and the interior design absolutely gorgeous. Every time I have been in, one of the owners--either mrs. fearing or mrs. rathbun--has come over to my table to ensure I am having a wonderful experience. And while I am a regular, I have watched them try to visit each and every table. These women, for me, make the place what it is. Any restaurant can have a beautiful setting and great food. It is the quality of the staff and owners that give a place life. They could easily have rested on their laurels, given their connections and famous names--or could sit in the bar and hold court. That's not the case. They are deep in the trenches with all their staff. They truly want the restaurant to be a great dining experience .
Have I had to wait for a table? Of course! Even on weeknights it gets crowded and there might be an hour wait, but that's the price you pay for going to one of the hottest restaurants around--and you know that going in to it.
As for the food and drink: My personal favorites are the Shinsei roll --spicy yellowtail with avacado, the yama salad, and the thai fried rice. The winter sangria is potent and goes down easy, so be careful. The wine list is easy to navigate and the staff is well versed in it. Most Pan Asian restaurants only give a cursory nod to dessert. Not Shinsei. Save room for dessert--or atleast take home the oatmeal cookies--but the warm chocolate cake is to die for and it's just the right size. The tapioca is really worth the calories, too.
All in all, the restaurant is a really pleasing experience.
Great food; nice atmosphere – We dined at Shinsei three times this week.
The food was excellent. The spring rolls were delectable.
The big eye tuna sashima was very fresh and the tempura calamari were excellent.
Overall, our experience at Shinsei was at the top of the list.
We had the pleasure of being served by three different waitresses.
However; we highly recommend Tammy. Make sure you ask for her when you visit Shinsei.
Bryan & Mersing
Lip service – Mine may not be typical, but nevertheless I feel it needs to be said. We dined a few days after Christmas and the experience was much anticipated. Our order was placed and all was well until the food arrived. We ordered food from both the kitchen and the sushi bar. The food from the kitched came out accordingly, however the sushi never came out. Out of a part of 4, one of which was to eat mostly sushi, I sat with my party mostly watching. Our server a young man, was cordial and made every attempt to keep me informed about the sushi situation. It took a good 30 minutes after the first food ordered to get the sushi, and by then the rest of my party had completed their meal. The problem I had was that I asked to speak to the manager. The manager never came by, as a matter of fact I don't think I ever saw a manager walk by or anywhere for that matter, I believe our server approached the manager but I will never know. We ended up leaving without as much as a sorry or a thank you for our patronage. This doesn't make for a return visit from out party, and I hope that they get a manager that is visible. The bad thing is the food was good and we would have enjoyed a return visit.
fix it – I am appalled at the last reviewers experience. I am the owner of Shinsei and try to do my very best to ensure every guest has a exceptional experience. I only hope the reviewers who have a bad experience will ask to speak to a manager when it happens so it can be rectified at the time. I apologize for the rudeness of any person at our establishment. It is extremelly disturbing to me. I take all compliants very seriously. Any one is welcome to call me directly at the restaurant. The number and email is listed on citysearch. Thanks.
Offensive – My fiance and I were excited to try this place because we love sushi and this restaurant was recommended to us. We arrived after 7:00 on a Tuesday night and there were about 5 small empty tables I could see in the front of the restaurant. The hostess had an abrasive "air" to her kind of like a snotty retail sales associate (which I could never understand given their job description). I said "We don't have a reservation. Do we need one?" She responded, "Well that's why I'm trying to figure out where you are going to sit. The sushi bar is available." After reading these reviews, I'm finding out that they don't take reservations at all - so why could we not have a table? We sat at the bar nonetheless.
The waitress was nice. She brought me a white wine after I had ordered a red and she apologized. My fiance ordered a type of Kirin beer and she did not try to hide the fact she didn't know what he was talking about. We had a long time to people-watch because the food took a really long time to come out. While seated we watched the hostess sit this other couple at the sushi bar. After they were situated the hostess came back and made them move down a few seats. I thought that was rude. She also sat a single gentleman in one of the two seats next to us. He probably just wanted to enjoy a nice meal like anyone else. A few minutes later the hostess came back and said to him, "oh these seats are for a group of 2, not 1." And he had to leave. He ended up leaving the restaurant without eating anything. I know this because we overheard the hostess making fun of the poor guy to her waitstaff friends.
I really miss Asian people working in Sushi restaurants. At least if they are making fun of us we can't understand what they are saying. Though the Mexican sushi chefs do make quite a yellowtail sashimi special!
You can find great sushi in Dallas. With such competition you'd think these places would not get a kick out of offending their customers.
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