Chicago >Food & Dining > Flatwater
321 N Clark St, Chicago, IL | Directions 6061041.888113 -87.630755
Neighborhoods: Central, Near North Side
Beautiful restaurant on the river... – We went to Flatwater while visiting Chicago on Saturday (12/29), we were a little skeptical after reading some of the reviews, but we received great service, we even got seated about 10 mins early, the food was excellent, one of the best filet mignons I've had in a long time (cooked to perfection), and the atmosphere was very nice. They play good upbeat music in the dining area. It is a very trendy feeling place, kind of reminds me of some of the trendier spots in London. I would recommend this restaurant to anyone wanting to go out for an upscale dinner, be prepared with drinks to spend about $100 per couple...they also have a cool lounge area with a fireplace.
Awesome Happy Hour Spot – I don't know what is about this place, but it is always packed with women for Happy Hour. It must be the feel of the space. It does not really feel at all like you typical pub. It has more of a lounge feel. Anyway, they have a great $2 happy hour food menu and a pretty nice draft beer selection. I love going there in the winter and getting a seat by the fireplace.
Great Place for a Date – I have been to Flatwater several times on dates and it never fails to impress. I love the fact that it is one level away from street level. It almost has a very exclusive hidden feel to it. The best part about Flatwater are the amazing views of the river and downtown architecture. I cannot think of another place in the city with these kinds of views. The river really makes you feel relaxed and like you are on vacation. The menu has some nice choices, but the avocado egg rolls are a must if you are dining there.
Decent food, bad service – I went there with my parents. We didn't make reservations on a weeknight but, as expected, it was jam-packed with what seemed to be glamorous Loop young business-types. We were seated promptly indoors (it was a gorgeous day and the outdoor section had been reserved out). Our waitress didn't seem to care about our service. She didn't seem very friendly. The food was fairly good but for the price, heh, you could find that anywhere. We had the marlin, the ahi tuna, and the sea bass. I had a coconut martini. Everything was good. Not great. Good.
In all, nothing special. Good decent restaurant. Priced for what it's worth. Nothing spectacular.
Great Corporate Event Space – I am a professional event planner and I have had corporate events all over Chicago. Recently, a colleague told me about Flawater because she had such a wonderful dinner there. I was planning a party for an Investment Banking client of mine, so I decided to take a look at Flatwater for the event. I really loved the place and we winded up doing our event there. Everything was flawless. I thought the place might be a bit too "over the top" for my conservative client, but they absolutely loved it! My client sent me a great letter of appreciation, which prompted me to write this review. Thank Flatwater! I will be back with many more clients.
Great Place for Celebration! – We recently celebrated a wedding brunch at Flatwaters for a Colorado couple. Our group of 50 family and friends came from all over. All of our guest had a wonderful time. The food was delicious and kept hot. And the timing of the serving, table set ups, attention from your staff was awesome! The venue from the River can't be beat and was a guarantee, but Flatwaters' attention to our party was an important part in making the celebration a success. Rakesh, the event coordinator, was very helpful and responsive to our needs in answering any questions/concerns we had. I am sure our family will be talking about the event for months to come. It was truely a wonderful time. We will certainly consider Flat water's for future events.
Absolutely Horrendous Service – Flatwater was my 1st choice to have my wedding reception and I had called to get more information. After playing phone tag, I got a hold of the special events manager, Rakesh. His attitude was snide and arrogant, any questions I had he told me to refer to their events sales kit and quickly got off the phone with me. I emailed him twice with questions, left several voice messages, and called from a land line and had him pretend he couldn't hear me and hang up on me. Needless to say, I won't be choosing them as my venue. I tried to call and speak to the manager, but Flatwater's fantastic phone queue leads you to an "error" and you get hung up on. I finally had to call the reservations line and speak to a receptionist (LINDSAY) who also wasn't apolgetic when I relayed my story. I told her I had seeked Flatwater out to give them the business, no sorry, nothing, just asked me if I wanted to leave a message for the manager or if I wanted him to call me back. I'm 100% sure I WON'T be receiving a phone call from him. Such TRAGIC service for a beautiful venue. I don't think I've ever encountered such lack of customer service, and ignorance.
Dreadful Food, Terrible Service, Stunning View – My father, husband and I went to Flatwater so enjoy the view and some tasty seafood. The view is truly wonderful: you are just above river level and can see tourboats pass by and watch as the city lights come on. The food, however, was awful: my salad nicoise came with uncooked potatos, a "Spring Roll" appetizer came doughy and underfried, my father's sea bass filet was the size of a premature guppie. Our soups tasted strongly of Campbell's and arrived lukewarm and 45 minutes after our order. There were no olives or bread to snack on in the meantime.
Our service was slow and indifferent. When I returned my salad with crunchy, raw potatos, it was taken away without any explanation (they did take it off the bill but no other accomodations were made).
The most awkward part of the evening was when the check arrived: our waitress discovered her friendly, chatty side and asked my father where he was from and if he was enjoying his trip. She forgot to wait around for the anser.
The worst part about the whole thing is that the food is fantastically expensive (~$30/entree). Ugh, what a waste of money.
Horrific Experience! – Flatwater gets credit for being the first place to disappoint so thoroughly as to warrant an actual negative review. This place was bad from entrance to exit... Attempted to dine there last night with my boyfriend. We were met by incompetent, vapid hostesses and told there would be a 45 minute wait to be seated outside. No problem. We head to the bar for a drink where we were greeted by a less than hospitable bartender who somehow managed to screw up a gin and tonic. We watched 3 tables pay up and leave and no one was ever seated at them. We asked the hostess about this and she said it would be a few more minutes. We finally just walked out, past the hostesses, without so much as an apology, thank you or even a glance in our general direction. Never, and I mean, NEVER have I seen such a complete disregard for the customer. It was appalling beyond description. What a shame that such a lovely location is completely ruined by an incompetent, apathetic group of employees. Flatwater left quite the bad taste in my mouth - and I never even had a chance to eat the food...
Worst service I've ever experienced... – This is the worst service I've ever gotten!! I've never written a review before, but I felt compelled to warn others. The location is beautiful, so I was very excited to come to this place. Unfortunately, the service was slow and the workers were downright insulting. After asking to speak with the manager, we realized the rudeness goes all the way to the top. I hope that if you want to be treated well, you'll never return to this place!! It is very sad that a beautiful location like this is being managed by such incompetent people.
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