Boston >Food & Dining > Sauciety Restaurant
425 Summer St (westin Boston Waterfront), Boston, MA | Directions 0221042.351727 -71.040863
Neighborhoods: D Street / West Broadway, South Boston
Great Dining Experience – As a South Boston resident I was excited to have a much needed upscale restaurant in the neighborhood. After reading the reviews here I have not gone to the restaurant until Saturday night. I wish I had gone sooner, our experience was completely unlike the other reviews I have read. The service was prompt professional and unobtrusive. The room is very romantic and warm. The wine list has a good range of price points and included one of my favorite wines from Stags Leap. The Tuna Tartare appetizer is great and the shrimp skewers with the dipping sauces let you experience several different tastes. Our server was very helpful in selecting the sauces to go with our dishes. For an entree the surf and turf was simply outstanding. three flavors of creme brule made for a nice finish to great meal. As some one who worked in restaurants in the past I know how hard it is to work out the details in opening a restaurant but Sauciety clearly has. I can't wait to go back.
Neat concept and good food eclipsed by really bad service – My husband and I dine out a lot, so we were really excited to head to a new restaurant with a fun concept in a different part of the city. The hostess was nice enough, and seated us within 15 minutes on what looked like a busy night. Then at least 10 minutes later our waitress showed up -- an older woman who seemed totally out of her element. When my husband asked for some type of fruity martini, she was completely lost and couldn't think to ask the bartender for a recommendation. He finally just ordered a cosmo.
The food ordering went similarly badly and took a long time to arrive. It was good, but would have been enjoyed so much more if the service had been acceptable. The waitress never came back to check on us; we had to flag her down for the check. We noticed a table nearby having the same issues with her. It would have been somewhat understandable if she were clearly in the weeds (although good servers still give great service even when they are busy), but the dining room was full of other servers and helpers! She just didn't know what she was doing.
I agree with the first reviewer that the service was utterly bizarre. We were pretty shocked that a Westin would have gotten that piece so wrong. We will probably go back some day, but only after the management has replaced the current waitstaff with people who are actually experienced and adequately trained.
Good Idea, Bad Service – I have to agree with other reviewers that the service was bizarre, to say the least. We waited ages for our food and had limited interaction with our actual waitress who was very knowledgeable about the menu and recommended some great sauce/food pairngs. The other staff was either unfriendly or rude, i.e. leering down my friends shirt at her cleavage while refilling her water. Also the night that we were there the hotel was having some sort of event in the lobby and the noise from that drifted into the restaurant and made it difficult to have a conversation. Overall the food was passable and I loved the concept of trying all the different sauces but the staff ruined the experience.
WOW what bad service – I dine out a lot, but very rarely write a review for a restaurant, but I must warn you to stay away. The service at Sauciety is so terrible its not worth spending the money.
We dined during Restaurant Week, which can be dicey. The menu looked good, similar to what is normally on the menu. We started out ok, the drinks came out rather quickly. Then the wait began. We waited almost 40 minutes waiting for an appetizer that came out cold. The best part was that we ordered skewers, chicken, beef and shrimp, the beef and shrimp came out with 3 pieces on each and the chicken had 2 small pieces of chicken. When we asked why there were 2 pieces, the runner, was very rude and said, they always have 2. She then brought out another with 2 pieces of chicken saying, I know you were unhappy but here's another skewer, and then ran away. It was just bizarre, its like they knew they messed up and gave up on us. Our waiter hid the rest of the night, which made us even more annoyed. And when we gave him a 15% tip, which was more than he deserved considering his poor service, he walked by and made a face and rolled his eyes. Very professional.
Even with the RW discount, it was not worth having to spend $13 for a martini.
I'm a fan – I enjoyed my meal at Sauciety. After reading some not so good reviews, I was a little nervous about having picked it for Restaurant Week. However, I enjoyed every part of my meal. The bread basket was fantastic -- I'm a big fan of sourdough and it was quite good. My mom was a big fan of the cranberry sourdough. The salad was among the better I have had in a long time. I thought the meal was great -- if you're looking for a solid meal w/o the frills, good portions, etc., then you'll like what Sauciety has to offer. Don't skip dessert!
Such Slow Service – I went to Sauciety with 2 friends for what we were hoping to be a nice dinner before a concert at the Fleet Pavilion. We arrived at 6 and were promptly seated. We placed our dinner order and also ordered some wine. We sat and waited for our wine, it took about 20 minutes just to come out. Our appetizers came about 40 minutes into the meal and then we sat again and waited. About 2 hours later our food finally came (only because we complained to the manager and she finally brought it out for us). Needless to say the entire dinner took 2 and half hours to finish and we were late getting to our concert! If time isnt a factor then definitely do try, the food was great- espec the pork and mashed potatoes and all the sauces. However if you have plans for after dinner or just dont want to waste 2 -3 hours at dinner, def skip this place!
The staff must be sauced. – It wasnt so much that there was any problem with the food or the environment or even the plethora of sauces. It was just that the staff was so. peculiar.
If only I had known how bizarre the night would be when first greeted by our server, I would have cut my losses and bailed immediately. This amazingly awkward man introduced himself and proudly announced that it was all about the sauce. After struggling to communicate our drink orders (I had to spell M-O-J-I-T-O, my boyfriend asked what beers where available our server couldnt name a single one). 10 minutes later, he retuned to say they didnt make Mojitos. Another 10 minutes later, the others have drinks. The 3-course meal continued this way for two hours! Vast expanses of time passing between each course, never a single refill on the drinks we ordered ages ago, not a single knowledgeable response to simple questions (example: Is the lemon artichoke sauce similar to the one we had with the bread? Answer: No, its saucier.)
I felt sympathy for the unsteady, incoherent server and the equally peculiar water-refiller-guy but I felt angry at the restaurant management for employing them. Did they ask the bell hop to fill in for a night?
After only half of our dessert order arrived, we waited, again, for our check.
The water-refiller-guy then brought us our check and we made a mad dash for the door trying to escape the insanity we had been held hostage in for over two hours. We couldnt get out of there fast enough. The only good thing we got from Sauciety is a completely ridiculous dining experience to laugh about. Oh, and the hostess was great. I bet shes even worked in a restaurant before - amazing concept!
The Westin Waterfront's in-house restaurant lives up to its name by serving modern fare with a dizzying array of sauces. – In Short
With seating for 130 diners, a handsome bar and continuous service throughout the day, Sauciety is an all-purpose restaurant, suitable for the massive Westin Waterfront. Lunch and dinner patrons enjoy modern American fare with a twist, as a plethora of sauces, spreads, dips and chutneys anchor the menu. For example, after selecting a Niman Ranch pork chop or king salmon fillet, diners get to choose from sauces like lemon-artichoke emulsion, lobster-vanilla foam and whiskey-spiked ketchup.
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