Brooklyn >Computer & Hardware Sales > The Mac Support Store
168 7th St., Brooklyn, NY | Directions 1121540.6729 -73.9911
9am-7pm Monday through Friday and Saturday 10am-4pm. Closed Sundays.
Neighborhoods: Park Slope
I first dealt with them when I brought in my MacBook which had just come back from Tekserve. It was a faulty hard drive that they replaced, a pretty normal transaction. Everything worked fine when I got it back, and still does 9 months later.
Where they really impressed me was when I brought my G5 tower in. I had attempted to install my own RAM, in the process I apparently messed up the positioning of the RAM, causing the computer to not work. When I brought it in, they examined it and a couple days later told me that the only problem was the RAM not being in the correct slots. They fixed it for me, and didn't charge me anything for the process.
I know if I had gone to a bigger repair center, they would have tried to sell me on some fancy backup and cleaning package that I didn't need. I can't think of anything more valuable in a computer repair store than the knowledge that they won't try to oversell me or rip me off.
The Mac Support Store not only did the job (and fixed the problem) as promised, but also suggested alternatives to another problem that cost me nothing. Happy to have them in Brooklyn.
Incompetent. Go elsewhere! – Sorry to say, I agree with the negative reviewers. For several years I’ve been supporting this store, even back when it was on 9th St. I bought several computers from them for myself, for my office, and referred others to them. I wanted them to succeed, because I want an apple store/repair shop to be successful in Brooklyn. The store is in my neighborhood, and that would be very convenient. But after such horrid service from them on several occasions, lies, suspicious "repairs", lousy work, excuses, stories etc. etc, I finally gave up on them and will never ever use them again. The schlep into the city is well worth it. I strongly urge you to GO ELSEWHERE. If you use these guys, you will be sorry.
Best Apple store right here! – I had called the Apple Store before I knew about this place and the Apple Store doesn't even fix iPods! The Apple Store just wants to sell you another iPod, which is annoying. I brought The Mac Store my 3G iPod and later an iPod Classic 160Gb and had no troubles whatsoever. No bent parts or shoddy work. And they turned it around in the time they said they would.
The guy there talked a little fast but that place is VERY busy and I saw him wanting to keep up with the many customer service requests. It was a good experience and I would recommend it.
Respect The Store – This place ROCKS. I had my iPod fixed there but also wanted to see how garageband worked. Guy there gave me a full demo answered a zillion questions and I was sold. Bought the works and I love my new toys. Had a few more questions later and had no problem calling them up. I LOVE having this place there when I'm home from touring. They know it all but don't act uppity about it. Sweet….
Very satisfied customer – I brought my 17" iMac to the Mac Support Store because it would not turn on and I didn't know what was wrong. Now I have my computer back, fully functioning with a new hard drive. I couldn't be happier with the service that I received here and would bring my computer back. Whenever I had to deal with the store, the employee at the front desk was always professional and helpful. I would recommend this store.
They are great. – I had a terrible problem with my brand new iMac and they were able to fix my problems and give me tips on how to get the best out of apple.
Yep it's good – Awesome place! I bought my first Mac there last week and was very pleased with the fellow who I spoke to on the phone then later in the store. Cool atmosphere as well - thank you!!!!
Helpful and efficient – They are super. And I do mean super. Friendly staff, repair only took a few days and the price was very, very fair. They understand what's important to customers and that is a good positive experience.
Rudest phone call ever – There can be nothing worse than calling this store when you are in a computer crisis. The staff are incredibly rude, condescending and aloof. Your problem does NOT matter to them and they take no pains to hide their disdain. Send them a box of prozac and tell them their lives aren't as crappy as they must believe STAT. I would never give them my business.
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