301 Dominion Dr Ste D, Morrisville, NC | Directions 2756035.840691 -78.812833
Unfortunately this company is way too unprofessional...and actually argued with me when I mentioned I would love to use them but they are simply too high in price. They could have offered to maybe compromise in price, however, instead, they were aggressive and angry at my decision to use someone else. This is not a way to gain customers.
Movers arrived 1.5 hours past my allotted time window. I later learned that this was due to the driver getting the order of deliveries wrong for that day. I placed multiple calls that day in order to get an update but you only reach their "call center" on the weekends who are unable to provide you with any info. The manager I spoke with wasn't very sincere in his apology and instead offered excuses and pretty much said these things happen sometimes. He said "Would you rather have someone who arrives late and doesn't break your things or someone who arrives on time and does break your things," suggesting that I can't have both. Also, during this call, he mentioned that I sound like a detailed person and offered me a job at dispatch would I found very unprofessional. No attempt was made to offer a refund on travel time or a credit to apply to a future move.
Once the movers got there, they failed to supply a crate large enough for the television even though it was on the estimate with the correct size. The movers were courteous and did a great job once they finally arrived but be wary of the time windows they give you and please verify the time of your appointment. I regret to say I will be using other companies in the future.
Our piano move was complicated, but after an on site survey we got an acceptable quote and agreement in place. However, on the agreed date for the move Marrins approach fell completely apart due to insufficient preparations and equipment.. they failed to perform the move and on top of that damaged by driveway.
I gave them opportunity to make up, but they required additional $400 to make up for their unprofessional approach... too bad!!
Rob Marrin and all at Marrins' Moving are a great team of guys! I have no problem recommending them to all my friends and family - I can't say enough good things about them!
It's rare these days that one is able to find such an honest and reliable company!
I can only affirm the positive reviews here. I have moved many times, but have never experienced such careful packing, loading, and general expertise. Movers were extremely well trained, effective, courteous, and gentle with my belongings and antiques. Each piece was wrapped expertly, and there were no moments when I held my breath, even with the large items going up and down stairs. They carefully placed furniture in the new residence, removed packing, and left everything in the best possible order. I NEVER had a moment when I questioned that something would turn up missing or damaged. Fabulous!!!
Excellent experience. The following movers Andy, David, Austin, Zack worked very well, and took care to follow instructions. The first review that was left is not even close to my experience. They showed up after calling 2x to let me know what they were doing, and kept me informed throughout. The movers were very respectful, and used please and thank you. They made sure they only grabbed what I asked them to, and I was there to ensure it was done correctly. Worked hard the whole way through. Easy move, but they were 5 stars in my opinion. Biggest was the quick response on the quote. Much higher than what it actually cost me, but would rather have that than the quote being lower.
NOT so great! – The gentleman who came to my home to give me the estimate was great. They provided a lot of boxes from a move they just did (I didn't mind the used boxes as they were free!)
The movers - not so great.
1. I had left a new netbook sitting in the living room on my lapdesk and cooling pad, and asked them not to move it. (I planned to put it in my car as I left.) They left and I got the house cleaned up and swept, not thinking about my netbook. That night when things calmed down I realized I had not put it in my car - because when I was sweeping the house it was not there. I called Marrin's and spoke to the owner and he said he would ask the guys who worked on my move. Well, OF COURSE, all of them said they had no recollection of my bright pink netbook. (My bad, I had only signed for the insurance by weight - and it only weighed 2 lbs at most.)
2. Close to 7pm, they just started throwing things anywhere and everywhere. The boxes, whic were mrked, were in no way sorted by room. Boxes that should have been inside were out on the deck. It rained that night and a lot of things were ruined. Boxes that were supposed to be in the storage room were inside. The 2nd bedroom on the ground floor had a lo of boxes I use for my floral business stacked on furniture. After a couple of months, when I finally got to that room and began unpacking adn moving bosxes around I discovered a very deep gash on my Lane hope chest.. I can probably fix it to look presentable, but.
I would not recommend this company to anyone. The owner's cavalier attitude when I talked to him made me furious. He didn't get the lesson I was taught - the customer is always right.
Excellent service from beginning to end! – The team at Marrins Moving provided us with an excellent experience from the beginning to the end! We first engaged them at the start of our process to sell our home in New York City and move to Asheville, NC, having them move several items from our apartment on the Upper East Side into our storage area in Chelsea. Once our apartment sold, they were back on the scene to deliver boxes and guide us on what we could and shouldn't try to pack ourselves. They sent out a great crew to pack and and move us out of the apartment, pick up our items in storage in NYC and also stop in PA to pick up a few items a friend was storing for us ... then the drive to Asheville NC. My husband was on the receiving end in Asheville where the Raleigh-based crew delivered our items in short order and in perfect shape! Thank you Marrins Moving for a job extremely well done!
First days in Raleigh - relocation – I ask several moving companies to help me. Marrins immediately gave me personalized answer although I sent my email on Sunday. They arrived on time and kept the originally given time and their offer. All furniture arrived to my new location without any harm. They also saved me money. Guys were polite and quick.
Good firs experience in relocation in USA.
Professional, Efficient, Affordable - A+ – Requested an estimate online, received a call within 10 minutes. We hired Marrins' to unload our two Pods into our 2nd floor apartment. Andrew and Jay were on time, very polite, explained the process, and efficiently and safely completed the job. I never felt uncomfortable with their handling - they do their job well. We will absolutely hire them again when we move into a permanent home. Not only were the quick and professional, but I spent almost $100 LESS than the estimate given. Great experience, highly recommended.
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