Brooklyn >Lowe's Home Improvement
118 2nd Avenue, Brooklyn, NY | Directions 1121540.67195 -73.996933
M-Sa 6am-midnight, Su 8am-10pm
Disorganized store – I had a very negative experience at this store. While some of the staff were individually nice and helpful, the store seemed very disorganized. One of the two pieces of carpet with rug binding I ordered was lost by the store and had to be reordered. I also had a difficult time reaching staff to follow up with the order and reorder. I would frequently get bounced around on the store's phone system. Whenever I spoke to staff about my order and reorder, I often had to explain the whole situation. Staff members were leaving notes on my account, but they often seemed confused by the various messages and I had to explain and explain again. Sometimes I would get conflicting information about the status of my order. I got a message that the item I had ordered was available for pick-up, but when I got to the store, I waited two hours at the store while staff searched for the carpet. I asked that the reordered carpet be delivered to me, but staff set up the delivery date without consulting me and I had to cancel and reschedule. I asked for some kind of compensation from the store for all these difficulties but was refused by the store management. I plan on never using Lowe's again and (there is a Home Depot nearby and I will go to them).
Worst Lowes Location – Is there a way to give no stars? I feel by giving one star that there are some redeeming qualities to this store. The person who gave them 2 stars must be an employee trying to make the store look better.
I've been going to this store for years because it's close. Bad customer service is to be expected. Impossible to find employees. The buttons to press to get help are going off repeatedly because no one responds. If you do manage to find someone you get the sense that you are bothering them and they are very rarely able to help you. Please don't ask them how-to questions.
I just called to find out if they have Sky Lights in Stock. Operator transfers you without telling you which dept you are being transfered to. Dept person picks up and after question says hold on and transfers me back to operator. I ask operator and she transfers me again without telling me where. No one picks up so I get sent back to the same operator. Transfer again. Transfer back to operator. I complain about the # of transfers so I'm on a long hold. Finally get a negative answer. I don't trust the answer so I may need to go find out for myself.
Living in Brooklyn you get used to bad customer service. It's not until you go to a Home Depot or Lowes out of state that you encounter good customer service and knowledgeable and helpful employees and you long for it. I blame management for accepting poor performance. The store is a cash cow. We're gonna buy stuff anyway so they have no incentive to make it better.
Home-improvement, building and garden supplies for do-it-yourself projects, large and small. – In Short
Founded in 1946 in North Carolina, Lowe's began as a small-town hardware store. Today, the home-improvement giant operates locations throughout the United States selling supplies for indoor and outdoor projects, appliances, building materials, tools and more. Products include everything from plumbing parts and lumber to garden accessories and wallpaper. Installation services are available for a variety of home products including appliances, windows, flooring, roofing and fencing.
Evil Employees – The problem with this store is that no one that works there seems to care. I don't need a super friendly greeting when I walk in the door or anything, but I would appreciate such things as putting my purchase in a shopping bag after I pay for it! Recently when I was there all the cashiers had run out of large bags. Instead of going to get some more, when I pointed out to my cashier that I couldn't carry my item without a bag, he said there just "weren't any more" and walked away into the bathroom. I had to walk to the other end of the store and wait in line at customer service. There I told a manager about the problem, and it took them another 15 minutes to go to the back of the store to bring up a box of large bags. Not only do the cashiers not care about stocking their station, it seems that the managers don't know how to make sure that the cashiers do such a simple task. It took me an extra 30 minutes to get out of the store AFTER I paid for my items.
Aside from that, I am constantly confounded by their policy about walking into the store with my small dog. In our neighborhood, it is widely accepted that while you are walking around with your pet, its perfectly acceptable to run into a store to grab one or two things. I've been in there on weekends with at least 3 or 4 other people with dogs. Then, unexpectedly when I went to the store the other day to grab an amaryllis, I was first told to put my dog in a cart, and then after I went and got the cart and put him in, one associate yelled at me and told me to leave while another cashier (ironically the same guy that had refused to get me a large bag the last time I was there) looked on while laughing loudly. I was so shocked! And as I was leaving, another person with a dog of exactly the same size walked in without comment. I've been in there more than a dozen times with my dog and never been treated like that. I'd rather go to the Home Depot a few blocks further away after that incident.
Worst service ever – I ordered a stackable dryer from Lowe's. They delivered the wrong dryer that does not stack. The delivery guys stacked it anyway. I called them to ask if they would pick it up because it is dangerous they refused. Now I have been waiting for over a month for the right dryer. I took the day off from work and have been sitting here for 3 hrs and I called them to ask when they might show up. They now tell me they dont have the dryer.... I spoke to 5 people yesterday to confirm I was getting my dryer today. I really feel that you should avoid Lowe's if at all possible.
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