9121 159th Street, Orland Hills, IL | Directions 6048741.600885 -87.841118
poor organization of services – This experience was supposed to be a day when I can pamper myself and not stress or feel pressured. I received the exact opposite. From the beginning when I booked the appt. over the phone I had a gut feeling this place was not going to provide a good experience, but I went against my instinct and went anyways. First, my appt was at 9am and no one was there to open the doors until 9:15. Then we were pressured by the owner to upgrade because what we had bought was so basic that we wouldn't be happy. I'm thinking why would they sell something that they know customers wouldn't be happy with to begin with? So I reluctantly upgraded a service (not the service she recommended to be upgraded which I know annoyed her but was what I wanted). Then we go to pay (before services were performed, something I usually don't do but this woman was like a used car salesman)so again went against my gut and paid for tips and upgrade. I start out with my services fine the girls they have do a good job and are not at fault to what ultimately pushed me to write this review. I received a hair cut and manicure and pedicure and thought ok great all is going well now its just time for my facial and massage but no, I get told that people that had appointments later than me are now somehow in front of me and I have to wait 2 hours! They only have one room that is used for both facials and massages by two different people so because they do not know how to schedule their clients appropriately. I made the best out of it and went to lunch. I get back and thought I would get in right away, well no I still had to wait another hour! It was now 4:15pm. I ask the owner how this can happen and for an explanation on how I, who was there at 9am still be there at this time and how other customers with later appt times be out before? She got really defensive and started saying that because these other people upgraded they were able to get the service first. That was just unfathomable to me that she would even suggest that because I didn't pay as much I basically got pushed to the side. She denied that she was doing so but kept double-talking and back tracking on everything she said throughout the day and getting loud to top it off. Then she was suggesting that I must be complaining just to get something free, which of course was not the case. When I go to a salon I expect to be treated with respect and not pushed to the side for other 'more valuable' customers. This was the worst customer service I have ever experienced in my life. It summed up to her pointing fingers and blaming me for what had occurred because I wanted too many things done in one day. Why would you book all my appointments then on the phone and tell me that you can do this and have me out by lunch time and then turn around and point the finger at your client? It is just absurd, the way she runs this place. She is very aggressive and pushy and it was an instant turnoff from the get-go. This is not how you keep customers. If you are a business and running a promotion to boost business then you need to treat customers as if they will be returning and not just as one-timers. Now that is exactly what I will be a one-timer. It is unfortunate that due to a big mouthed overly pushy owner the whole place gets a bad wrap. If they can fix their lack of organization and coordination of services this place just might have had a return customer. So to end, my day of pampering and decompressing became a day that ended in tension and stress and a big headache. I did not leave the place until 7pm! This experience has taught me to do my research first on places and only go to where I know friends would recommend.
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