101 State Pl Ste E, Escondido, CA | Directions 9202933.119625 -117.113472
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I ordered a Cold Steel Espada XL from Oso Grande and wanted to change it to a Large Espada so I called to change my order and was transferred to a rep within seconds. They shipped the product fast and everything was packaged nicely and in excellent condition. The experience was good and I'll definitely give them my future business.
I received a broken knife and horrible customer service from Oso Grande. – Ordered a nice knife online for a family member for Christmas from these guys. First, they screwed up my order and I had to speak with them several times over the phone to correct it. Next, when the knife came it was broken (it would not open at all). Then, after speaking with them and being directed to speak with the manufacturer I tried to call them back for furter assistance only to find out that they closed early that day... a fact of which they did not enlighten me to when I had spoken with them just minutes before. Finally, I left my name and number and a description of my problem on their voice mail and here it is 3 days later and I am still waiting on a call back.
I'm never making this mistake again, but for now I'm going to have to give a beloved family member an expensive piece of junk knife. Do yourself a favor. Spend a few more bucks if necessary and buy from a real company that actually values customer service.
Thanks Oso Grande!
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