Wichita >Banks > Credit Union of America
711 W Douglas Ave, Wichita, KS | Directions 67213-470337.683890 -97.349035
Monday-Friday Drive-thru: 7:30 a.m.- 6:00 p.m. Lobby: 9:00 a.m.-6:00 p.m. Saturday Lobby & Drive-thru: 9:00 a.m.-1:00 p.m.
Horrible Bank. They will take money out of your account without your knowledge because they feel like it would be in your best interest. If you happen to be 31 days behind on a loan payment they will lock your account so that no transactions can be made, even if you have made a payment agreement. The branch manager is always too busy to speak with you. We are moving our accounts and will not recommend them to anyone.
Manger is very rude to his members – have been with CUA for 5 years. Typically they are pretty good. I just moved to California and I have kept the, because I can use shared banking. Today that went very wrong. I have two accounts with CUA. A business account and a personal account. One of my customers made a deposit in a shared institution because they forgot to mail my check. I have made numerouse desposits and the funds have always been available with the exception of one time. Today I am traveling back to KS for work and I call because my debit card gets declined. The Manager of the downtown branch "Joey" tells me unless I can fax him a copy of my check he won't release anything. I explained I was travelling and I did not deposit the check myself and he said too bad I have no idea what the check it and I am not just going to give you credit for a deposit at a shared branch. The guy was rude and unprofessional. I asked for his boss and he smuggly told me and I explained once again what the check was for and the same check had been deposited each month for 8 months. He said old well I can't help you. So I am driving to KS so that I can speak with his boss in person. That is not the way you treat a good member. I really feel like most of the people at CUA are good people and they care about thier members but if this is the manager what should I expect from the rest of the team. I am tempted to go in on Friday and shut my account down for good.
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