5513 Kendall St, Boise, ID | Directions 8370643.617304 -116.250496
Neighborhoods: Morris Hill
I have rented for over 25 years, and have found the four years of being a tenant of Park Place Property Management to be the most frustrating and negative experience I've ever had. The incidents below are only examples:
- Maintenance appointments were frequently missed because "we printed the wrong address on the work order," or "the person's truck broke down and we didn't know," or "our computer system crashed so we didn't know what address to go to." And no notification of the situation or apology was given.
- It took me over a month and numerous calls to finally get a large fallen half-a-tree laying across my outside back porch removed. PPPM sent four different companies to handle it before they finally figured out they needed one that could actually remove a tree.
- The first two years the sprinkler system worked great. After PPPM blew it out and then restarted it the third year, all the valves started leaking, the system didn't cover the full yard, sometimes the system couldn't be turned off. I made numerous calls for assistance. Technicians kept patching up one valve at a time. The system still isn't working right.
- One month I received a letter sternly telling me that PPPM would no longer accept rent payments in advance. As I have never done that, I called, and it turned out that the balance was an incorrect $25 late fee they had charged me that needed to be refunded. They told me to come to their Meridian office to pick up the check. I was in Salt Lake City supporting my partner who was in the University of Utah Burn Unit for 50 days. I asked PPPM if they could simply mail me the check. The answer was no.
- I wanted to keep my furnance filters changed, and asked at every semi-annual inspection where the furnance was. It took two years (five inspections) before finally one technician discovered it was upstairs off the back porch.
My wife and I applied to live at 909 E 5th street. "Monica" took our application and charged us 71.98$ for a married couple. The property physical address didn't match the pictures she placed on Craigslist. The property is overvalued as the neighbors i talked too, pay hundreds less.
I don't recommenced this for anybody.
OWNERS BEWARE!! Horrible customer service.
I encourage any owner to read my whole explanation if you are even thinking about using Park Place to manage your properties.
First off, when I hired Park Place as a property management company, I was told certain things would be done. A few of those thing were that they would do a background check on the tenant, they would ensure that the tenants kept the house in HOA standards, and that they would do a walk through every 6 months and send me pictures (in which I was charged for).
During the year that I had Park Place hired as my management company, I had several issues. The first of which being that every month there was always some type of extra charge for maintenance or something in which I could never get a receipt or explanation of what it was. So it seemed as though every month there was at least an extra $50-$150 that they would charge me for things that I probably could have fixed myself, but I never got any type of notice or warning that something was wrong.
I never received any pictures from the walk through that they charged me for. I also received 4 letters in the year from the HOA about violations. The tenants completely destroyed my lawn and let the weeds get out of control. Upon the house being vacant, there was a clear smell of cigarette smoke in the house too. If Park Place would have actually done the walk through like they said, they would have known this.
My property manager also had the worst customer service skills ever. I had emailed him in March asking him if the tenants were planning on renewing the lease so I could plan accordingly. The next email I got from him was early May when he told me that the tenant had just moved out of the property. They moved out 2 months before their lease was up. If Park Place really did an in depth background check, how would people who break their lease agreements get approved to rent my house. He then told me that the tenant still understood that they were responsible for rent.
I ended up listing the house for sale after this. Once Park Place found out that I was selling the house, they told me that they could no longer hold the tenant responsible for rent. I had a lawyer look over all contractual paperwork and told me that the tenant was still responsible for rent and Park Place was breaching the contract. I contacted my property manager about this and he still told me that he was not going to collect rent from the tenants due to liability issues which was a total lie. I emailed the tenant in the middle of June just to see if Park Place had let them out of their lease. Low and behold, the tenant was still paying rent, yet I was not receiving it.
Basically, once Park Place realized that I was not going to use them since I was selling the house, they figured they could just breach the contract and take my money. Being that I had paid them management fees for a full year on the property they should have given me the customer service I deserved, and given me the money that was rightfully mine.
I am still in the process of trying to get my money, but Park Place is next to impossible to get ahold of if they owe you money. They are spineless, worthless, deceptive, and I will never use them in any way again. They are too big of a company and don’t care about you as a customer. All they care about is lining their pockets with money that isn’t theirs.
Do not rent from this place. While our apartment was nice, the move-out is terrible! We rented for 6 months. The apartment still looked brand new. We never wore our shoes inside, did not even use one of the bathrooms or bedrooms and yet we lost a large portion of our $800 deposit. If you are okay with losing your deposit, despite your best effort to maintain and clean, then this is your place. For everyone else, avoid Park Place!
This company has no morals. It is all about money to them. They are unorganized, unprofessional, and terrible to deal with. 3 days after paying my rent I get a 72 hour notice to vacate. They misplaced my check. There are numerous problems with my unit and I was told "there is no money to fix these problems. It should of been paid by the last tenant but we missed them." I could go on for pages but I hope you get the point. If you rent from them it will be the most expensive rent you've ever had.
Do not rent from this property management! Especially if you have animals. They will try and take all of your deposit plus some! If I would have known this before I would not have rented from them.
My daughter and husband rented from them. Their trying to rip them off. They never maintain their homes, their excuse is that the home owner can't afford maintainence. Their trying to charge them to caulk the windows. They only lived their 5 months because they wouldn't take care of the problems. Now, their trying to charge them for everything.
My daughter took the aerator off the kitchen sink because it was so filthy dirty and put it under the sink, and now their trying to charge her for that also.
They will nickle and dime you to death. I wouldn't every rent from these people. Their crooks, and won't maintain their buildings.
WoW!!! Where do I start... Thank you Soooo Much Emily!! You gave me a new home and hope for a better future. your words of encouragement truly touched my heart. I will always rent from you. your kind and helpful so sweet I didnt know my way around and you took your time even though you had a millon things to do, finding your kind of service is not likely these days. Park Place you hold on to miss Emily because she is very rare to find these days. thank you sooo much for making my life better with a great home... Emily truly your a blessing from above. God bless Sandra Estrada.
Worst Renting Experiece – Park Place Property Management was the worst experience. I had decided to move to Idaho to have more church influence around my daughter and the first people we deal with in Idaho were deceitful and dishonest at Park Place Property Management. They were aware of the date that we would be coming to get the keys to move in the house. When we got to their office, they didn’t have keys and couldn’t get a hold of the owners. I thought this would have been something they would have made sure to have since they were expecting us. On their ad on their website there were pictures of the place we rented. In the kitchen, there was a picture of a refrigerator, but when we got here there wasn’t one. Nowhere in the ad did it say there was no refrigerator and they never told us there wasn’t one. This wouldn’t have been a big deal if they would have told us ahead of time, so we could plan to get one, but walking into a house and noticing that after driving cross country was not a warm welcome. When I called the supervisor and Park Place he said that he was going to check on that for us and we never heard back from him! Then after two weeks of living in the house they charge us for someone to come do an inspection. I think that is a little ridiculous since we were barley unpacked. I’m sure they will find a way to keep our security deposit from us too at the end of this lease, even though we have always gotten it back everywhere else we have lived. It was a mistake renting through Park Place Property Management and one that we will not make again. I will do my best to make sure other people are warned about the dishonest and deceitful business at Park Place Property Management.
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