Brooklyn >Advertising > Ups Store
144 N 7th St, Brooklyn, NY | Directions 1121140.718131 -73.958673
Worst. Service. Ever. – Not only will the charge you to tape a shipping label onto your package (what happened to those self-adhesive label pouches?), but the fat guy who runs the place is a total d*ck about it. Nothing but attitude in this place.
Go to Office 11211, right around the corner on Bedford, and send it FedEx or better yet, good ole' U.S. Post (they accept both, but not UPS).
Ehhh – I can definitely fathom how they could mess some things up there. The customer service isn't what i would consider "good". But I go there about once a month to mail a few things via overnight mail and I've never had a problem yet.
I do find it to be better than the other mailing store located in Williamsburg on Bedford (which has always been a nightmare for me) and it is definitely better than waiting in line at the post office. It's not great, but it is reliable for getting small packages and UPS letters sent, if nothing else.
F#$% This place, employees and "Manager" – hese retards gave me a false estimate, and when I lugged my guitar to this location (Via Train and walking) they told me with the box, I'd have to have them stuff it with 22 dollars worth of foam peanuts just to purchase insurance. They neglected to tell me over the phone about this shakedown.The packing and box was almost 1/2 he shipping cost.
F%$& this place. I'll ship fedex or USPS from now on.
I called back to complain and vent my frustration and the manager hung up on me.
No common-sense or courtesy to be found here. – I was told to drop off a pre-paid package here by a company who's defective product I was returning. I take a car service to this UPS store and walk in with the package but am told they don't take anything over 16", pre-paid or not. I told the manager that I'd just seen a UPS truck around the corner and asked if I could run and ask them to pick it up. He said sure but that I couldn't leave the package in the completely empty store. Carrying this big box with me wasn't an option if I wanted to run a couple blocks to the UPS truck I'd just seen, but he said no way could I leave it in the store, even if I left my wallet and cell phone which I offered. So I had to awkwardly leave my package in front of his store on the sidewalk to run and grab a truck to pick it up. Thankfully the UPS guy had no problem coming to pick up the package which was still there when I returned, but come on UPS store! This is a little neighborhood business, doesn't it make sense, even if it's against store policy to help out people trying to use your services? I'll never go here again. I have no problem believing others' painful comments about this place.
This guy came in with a 60 in Bravia tv in a giant box that was about the size of a love seat. I explained to him that the box was just too large to be accepted at this location. I explained to him the different options he could use to get his gigantic box into the ups system. I gave him directions to the hub where they could take it.
They won't even accept UPS-prepaid packages for drop-off! – I needed to drop off a package with a preprinted UPS label so I searched Google for the location and found this store, but also found the reviews. More than one other reviewer said they won't accept some UPS-prepaid packages for dropoff, which was hard to believe, but I called them and confirmed -- if the package is more than 16" on any side, they won't take it.
It's a sad day when you can't drop off a *UPS* package at the *UPS* store.
A UPS store that doesn't want to ship packages – I went to this store to drop off two packages with pre-paid shipping labels from UPS, and the store wouldn't accept them.
They told me they didn't accept drop offs over a certain size. These were two boxes about the size of a case of beer. They then told me that I could wait until the driver came to pick them up, and I could give it to him directly.
This was at 5:30pm. I said what time will that be, and they said between 6 and 6:30. So I said, you can't just hold the boxes for a half an hour for the driver? Nope. I said, what if I paid you to hold them for me till he came, they said, the only thing I could do would be to pay to have them ship the boxes for me. They also suggested I take a car service to Massapequa to the main hub???
Context, I just had surgery on my shoulder and am wearing an arm brace and had dragged everything there with a cart. I said, can't you do me a favor since I'm crippled?(okay, hyperbole). They said, the store is crippled, whatever that means...
So I came home and called UPS and asked to arrange for a pick up (which costs an extra$10) and asked about why this store wouldn't take my drop off. UPS told me that any UPS store was REQUIRED to accept drop offs, end of story. So I called back and told them I had spoken to UPS, that they were required to take packages as a UPS store, and the guy told me, you can bring them here but we aren't going to accept them. That maybe I should talk to UPS about the bill they sent him, or that I should talk to the driver about picking up from them more often. Then he hung up on me.
Moral of story. This store was rude, and refused to provide the service for which they are in business.
HOW DOES THIS PLACE SURVIVE? – I have used their services over the past few years and never once have I had a pleasant experience. The owner obviously never took a class in customer service and they do try to over charge you for everything. The only reason they are able to stay in business is due the fact that it is a franchise under the UPS name otherwise they would have closed by now.
Please do not give them your business as a place like this deserves to fail.
GREAT PLACE FOR A P.O.BOX, OR TO SHIP AND RECEIVE - BEST IN THE 'HOOD – I am seeing a lot of negative reviews here and scratching my head. THIS PLACE IS GREAT. Great customer service. I have had a P.O.Box there for almost three years now and there has never been a mishap. They email me right away when stuff that is too big for the box shows up. I have shipped there and they are always on it with the packaging, tracking, etc... Yes, you pay a little more for this kind of service, but try standing in line at either the Williamsburg PO or the Greenpoint PO and the "customer service" you'll get there...
GO TO USPS – The place is always packed. U might as well take the walk to the nearest post office because it actually might be faster then the service in the N7TH UPS STORE. The service is so slow I sometimes wonder how effective the manager of the store is. Back in Idaho we have a UPS Store and the service is thirty times better and thats the reason I even bothered coming to this one. I had a box at one point but they charge for anything from now I am taking my chances with my house mailbox. There defintely not a green business either I came in with my peanuts that were in perfect condition and they refused to take them. I would defintely never bring my business there again.
Sorry about the speed of service. We must have been having an off day. Usually we are very speedy, but every once in a while we have internet issues and it slows us down. And apologies about the peanuts. We used to recycle them for people, but we had to quit when we received a bag with a broken lightbulb in it and another bag that had urine in it. But I believe if you contact 311, the city has a way to recycle them.
stop complaining – All everybody does is b*$%h & complain. Everybody wants free stuff. Last time i checked that is not how life works. how do you expect a Store to survive without charging for materials and service. Do you expect to walk into a "shipping" store and get free packing materials (tape) and boxes? haha i think not. Last time i checked, the cost of living in brooklyn isn't cheap anymore. So just imagine how much rents are and how much materials cost to supply the customers. How else could a store survive. You can b*$%h and complain all you want. If you don't like this store..or any ups store at that matter, then just shut the f*$k up & go elsewhere. Better yet, pack your own $h*t and get your own tape (which you wont find free anywhere by the way) and just pay the cost of shipping. Good luck finding the right box "For Free" that will fit whatever your sending. If not then go to the post office and wait 3 hours on line there, im sure you'll enjoy your time there, be my guest. If not that then drive your package there yourself. I use this store all the time and its a shame that all these rude people complain about meaningless sh*t. "my drop off is over 16inches, they wont take it"-well if you have a label call for a pick up.which they charge for by the way. Its a small location they need a limit. they need to keep the space for PAYING customers. if u want a 30 inch cube, i challenge you to find such a specialized box, and if you do buy it, and stop b*tching lol.Also for the person who said they were going to revoke the owners license, ha good luck keep dreaming, it wont happen. You yuppies are something else, your the reason why this area has skyrocketing prices. go back to nebraska or idaho or wherever you come from lol this is NY. leave the whining and complaining at home.This is a great store, but if you come with a bad attitude and with the mindset that your going to get you stuff packed and shipped for free, keep dreaming. Dont expect the workers to deal with ur Bullsh*t
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