9834 Genesee Ave Ste 228, La Jolla, CA | Directions 9203732.884048 -117.225859
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: Northern San Diego, Northern, University City
Poor experience with office staff – The clinical care I received from Dr. Serocki was fine. My overall experience, from making the appointment to paying the bill was terrible. First off, he has multiple offices with different insurance coverages. I got his name from my insurance company, but evidently saw him in an office not covered by my insurance. In trying to understand why his visit went towards my deductible and why I had to pay more than my co-pay, I was accused of refusing to pay my bill, threatened with being sent to the bill collector, and having a credit report filed stating I refused to pay my bill. I asked to speak with Dr. Serocki and was told he'd call me back. Ten days later I called to see when he was going to call me, and I was told he doesn't speak to patients about administrative and billing issues. No one told me he would not be calling me back! Bottom line: be sure about your insurance coverage! You sign a form before he will see you stating you will pay whatever they charge if your insurance coverage does not cover the visit.
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