1621 Super Plz, Hutchinson, KS | Directions 6750138.071700 -97.900401
Brand New & Loving it – After reading the previous review, I was sceptical, but all the other online reviews were pretty decent, so when State Fair rolled around this year, we called a couple other places, but couldn't get in. We decided to chance it, and called to book a room.
This place is awesome! They have super-size flatscreens, and microwaves & refrigerators for those of us who travel a lot and relay on takeout and leftovers. The breakfast buffet had scrambled eggs, sausage, biscuits & gravy and 3 types of waffles (blueberry, strawberry, and regular). In the evening, there was a dinner with nachos, chili and cheese, and hot dogs. And homemade cookies they baked right at the Front Desk. And it was FREE!
The staff was super-friendly and helpful. They offered our kids cookies when we checked in. We had a lot of luggage and they helped us carry it to our room (the only downside - this hotel doesn't have an elevator).
I'm a believer. We plan on coming back next year.
Bed Bugs!!!! – I initially noticed the room seemed unclean at first sight. There was a pubic hair in one of my beds, so I opted for the one next to it. I inspected the bed, as I always do. I noticed black specs in the seams of the bed. I then proceeded to work on my laptop for the night. At about 12am, while I was still working, a bug crawled next to me. I frantically jumped out of the bed, called the front desk & notified them of the problem. The manager came up to the room, stated that it was a bed bug, & moved me to another room. He noted “we used to have bed bug problems, but we have exterminators come in all the time to make sure they aren’t here” I didn't sleep that night; I laid there wrapped in towels nervous. I haven't slept through the night in the week since this horrible incident. I called the hotel today to see if they would pay for my dry cleaning, luggage & for the extermination service that I hired at my mother’s house (where I returned after my stay). The manager accused me of bringing the bug in & called me a liar. He said they wouldn’t provide me with any sort of compensation because it was my fault. I couldn’t believe that he would have such a response given that he himself had seen the bed bug in my room & because he clearly stated that they had problems in the past. To say that I am disappointed in the customer service at the Comfort Inn is an understatement. I’m an extremely honest ethical woman. I figured if they had apologized & simply paid for my incidentals; I’d keep this incident to myself. Since they were rude & thoughtless, I’ll be sure to share my incident to prevent future guests from bed bugs. I can’t believe that Choice Hotels allows these types of operators. I’m forever changed by this awful incident.
Budget-conscious travelers enjoy a free, daily continental breakfast and newspaper at this worldwide chain famous for "comfort." – In Short
Since 1981, leisure and business travelers have enjoyed gracious service and comfortable accommodations at budget-friendly prices. Standing behind its "100 percent guest satisfaction guarantee," the property offers customers a full refund if any problem cannot be resolved. Rooms include a 25-inch TV with premium channels, in-room coffee and comfortable work space. Guests looking for an exercise fix can get their adrenaline pumping in the pool or exercise room (select locations feature both).
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