Houston >Massage > Massage Envy
5387 Westheimer Rd, Houston, TX | Directions 7705629.739165 -95.470490
Neighborhoods: Westside, Great Uptown
Love to take your money but never have availability – They do great work if you can get in. At the first of last year I bought 12 prepaid massages for around $800. Because they rarely had available appointments with a female therapist I had for left over at the end of the year. I've read about people having schedule a month out to get what they want...Who knows were they will be in a month. So I ask the manager what I could do with the rest of the massages and she said she could not help me. I will be finding somewhere new this year for sure.
Hard to get to billing stopped – I was a member for a 6 mos contract and was very pleased with the service. I was told I had several months to be able to renew at $49/m0. A few months later auto drafts began to appear on my card since I did not cancel using a pre 30 day cancellation form. I continued to allow the auto drafts without a contract since I liked the massages. Then the drafts were increased to $59/mo and I cancelled. They say I have a contract but there is nothing I have ever signed stating I agreed to $59 and they continue to draft my account. This has surely changed my opinion of this establishment. I will no longer recommend this spa to others.
Good massages - depends on who you see – My husband and I both joined Massage Envy last year. We are quite happy with the services we receive there. I usually make my appointments a month out so I can see who we want and get the times we want too. I have seen several of the deep tissue specialists and haven't been dissapointed. I think it is a great value compared to the other massages I have had and I think it is a benefit to my health.
Keep trying different therapists until you find someone you like then book them in advance. We like Brenda, Annalise, Cheryl and Anna.
Less than par massages – I am a new member to this particular location. The massages are ok, but they are nothing to write home about. I have gotten much better massages before and feel this is a waste of my time and money. And it is a one year contract so you are pretty much stuck with paying for less than par massages for a year. Personally, I would rather save up and spend my money and a really good massage. I wont skimp in the future.
Deceptive business practices; F rating at BBB – We purchased a 1-year contract with Massage Envy located at 5387 Westheimer (Galleria location). According to the contract, my wife receives one massage per month plus discounts on additional services/massages.
Our credit card was charged for two massages last month, even though she only received one massage. When I called the store, the manager informed me that the reason I was charged for two massages was because we did not inform the cashier that my massage was part of my "contract". She said that unless I specifically state that my massage is the "contract" massage, then I will get charged for an "additional" massage.
This is completely asinine. We made the reservation for this massage one month ago when we had the previous month's "contract" massage. At that time the cashier asked if I'd like to make my appointment for next month. It was crystal clear at that time that the service I was scheduling was a "contract" massage.
I called the manager and she refused to refund/credit the charge for the service I did not receive.
I believe that Mark Payne (franchise owner) is charging for services not received, then hoping that people will not check their credit card statements.
Finally, this location of Massage Envy has an F RATING from the Better Business Bureau of Houston. Check the BBB website for yourself.
Terrible Management – I only have one thing to say about massage envy....DONT GO UNLESS YOU WANT TO BE SCREWED. Sherri Martin is the most cracked out manager I have ever met. She doesnt do her job. I cancelled my membership over 2 months ago and am still being charged. Every time I call to talk to Sherri, I either get put on hold and forgotten about or is told she will call me back. I have even emailed her over 5 times and still have not had a reply. She tricked me into my membership not telling me it was a twelve month and then when I actually do cancel I still get charged. The massages there are ok but not worth all the trouble Ive been going through. If you want to be screwed go to this massage envy. I DO NOT RECOMMEND IT FOR ANYBODY. 2 THUMBS WAAAAY DOWN.
customer service here is terrible – Even for long term members, this company has no idea of how to take care of their customers. They have an unrelasitc obsessions with regulations and no sense of urgency in handling customer issues. My therapist was wonderful and I regret leaving his service but not the inhospitable attitutde of this company!
Horrible place – I came for one session, WAS NEVER a member of Envy massage. The company billed me for the services I never received and did not want to refund.
Wasted my time regarding the refund issue which Massage envy swallowed greedily my hard earned MONEY $$$$
NEVER NEVER AGAIN!!!
Biggest scam in luring me to join membership without My PERMISSION!!!! SHAME, SHAME, SHAME on MASSAGE ENVY
Best Massage in Houston per thousands of voters! – Thank you, Houston, for voting Massage Envy the Best Massage in Houston on the KHOU poll. We love what we do ? providing professional, convenient massages at affordable prices ? and we are thrilled that you do, too! We have a program for everyone who wishes to enjoy the wellness benefits of massage. Most of you take advantage of our wellness program, receiving deeply discounted massages in exchange for a 12-month agreement. For those who prefer not to make a commitment, we still love to have you visit us often, and judging by the numbers, you do!
The reason for our success in serving your needs is our huge pool of talented therapists. They are the best of the best, going through rigorous training and screening prior to their hire, and rigorous orientation into the Massage Envy family afterwards. Our therapists have an average of 5 years in the profession, all with the healing gift of touch. More than half of our therapists have been with us for over a year, many for over two or three years. We have a wonderful compensation package that benefits those hard-working professionals, many of whom are able to buy their first home thanks to their job security at Massage Envy. Many of our therapists have told us that the wonderful clients and safe, fraternal work environment are the secrets to their happiness.
Again, Houston, thank you for voting us the Best Massage in Houston. We greatly appreciate your support and your business!
Louis Zamora - Great Masaage Therapist! – Whether you've never had a massage or had hundreds you will find Louis is the BEST! In the past I've had many massages that I left feeling as if I had nothing done. With Louis you will definitely feel wonderful when you leave. He is by far the most relaxing therapist I've ever had and he gets ALL the knots out! I couldn't recommend him more highly!!
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